Mobile Communications America Inc

Role Description MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Intern in Spartanburg, SC (remote) to support our growing Central team. This internship provides hands-on experience across MCA’s IT organization, with a focus on Helpdesk operations, IT infrastructure, and emerging AI capabilities. The intern will work closely with the Information Systems team to analyze support processes, identify infrastructure improvement opportunities, and explore how AI tools can enhance service delivery, automation, and user experience. What You Will Be Doing: - Helpdesk Analysis & Service Optimization - Support the evaluation and improvement of IT Helpdesk operations to increase efficiency, visibility, and user satisfaction. - Review current ticketing workflows, categorization, and response/resolution times. - Analyze trends in support requests (volume, recurring issues, root causes). - Identify opportunities to reduce ticket volume through automation, knowledge base improvements, or process changes. - Support development or refinement of Helpdesk dashboards and reporting metrics. - Assist with documentation updates for common issues, escalation paths, and user support guides. - IT Infrastructure Review & Optimization - Gain exposure to MCA’s IT environment and help identify opportunities to improve performance, reliability, and cost efficiency. - Document key components of current IT infrastructure (systems, tools, integrations). - Support reviews of system usage, licensing, and performance trends. - Identify gaps or inefficiencies in current infrastructure and service delivery. - Assist in evaluating vendor tools, system overlap, or underutilized platforms. - Help support ongoing IT initiatives tied to automation, identity management, and system integration. - AI Discovery & Automation Opportunities - Explore how AI tools (including Microsoft Copilot and related technologies) can enhance IT operations and reduce manual workload. - Identify use cases for AI within Helpdesk and IT operations (ticket summarization, response automation, knowledge surfacing). - Analyze current workflows to determine where AI could improve speed or accuracy. - Support testing and documentation of AI tools or features within Teams, Outlook, or other Microsoft platforms. - Help build simple AI-driven workflows or prompt libraries for internal IT use. - Document risks, considerations, and governance needs related to AI usage. Qualifications - Currently pursuing or recently completed a bachelor’s degree in Information Technology or a related field. - Strong analytical and problem-solving skills. - Proficiency in IT infrastructure system software is a plus. - Excellent attention to detail and organizational skills. - Ability to work collaboratively in a team environment and manage multiple tasks effectively. - Strong communication skills, both verbal and written. Requirements - No Direct Reports Company Description Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers military-friendly employees offers an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

Role Description MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Manager, FP&A in a remote position to support our growing Central team. WHAT YOU WILL BE DOING: - Lead the development and execution of financial models, forecasts, and budgets to support both short-term and long-term strategic planning. - Own and drive financial planning cycles, including annual budgeting, quarterly forecasting, and long-range planning processes. - Provide in-depth financial analysis, including variance and trend analysis, to identify key drivers, risks, and opportunities, and translate insights into actionable recommendations for senior leadership. - Prepare and deliver accurate, timely, and insightful financial reporting packages (monthly, quarterly, annual) for executive leadership and key stakeholders. - Partner closely with cross-functional leaders (operations, sales, HR, etc.) to evaluate business performance, influence decision-making, and support strategic initiatives. - Lead and mentor FP&A team members, fostering development, accountability, and high-performance standards. - Drive continuous improvement in financial processes, systems, and reporting to enhance efficiency, scalability, and data integrity. - Support corporate strategy initiatives, including business case development, scenario planning, and investment analysis. - Lead ad-hoc financial analyses and special projects, including executive-level presentations and recommendations. - Support M&A activities as needed, including financial due diligence, integration planning, and performance tracking. - Conduct ad-hoc financial analysis and special projects as required. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or a related field. - (MBA or CPA/CFA desired) - 10+ years in FP&A or corporate finance & five (5) + years leading teams. - Budgeting, forecasting, and long-range planning with strong financial modeling and analysis. - Working knowledge of ERP and planning tools, such as Netsuite, OneStream, etc. - Business Partnering: Experience working with leaders across teams (Sales, HR, Operations). - Ability to influence decisions and explain financial results clearly. - Proven ability to lead, mentor, and develop teams. - Experience delivering executive financial reports. - Strong Excel and PowerPoint skills. - Familiar with ERP and planning tools. - Experience with M&A and strategic projects (preferred). - Strong problem-solving and ability to work in fast-paced environments. Requirements - The physical environment requires the employee to work inside. - While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. Travel Requirements - Travel as necessary to support company and customer needs. Direct Reports - Some Direct Reports. Company Description Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

Role Description MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support our fast-growing Voice (MSS) division within the Mid-Atlantic region. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. - Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support. - Lead, coach, and develop team members to drive performance, operational excellence, and professional growth. - Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region. - Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance. - Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows. - Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives. - Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives. - Perform additional responsibilities and special projects as needed. Qualifications - 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment. - Demonstrated success in driving change management, process improvement, and team development. - Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies. - Experience in telecommunications, wireless communications, or related industries strongly preferred. - Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus. - Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization. - Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence. - Bachelor’s degree preferred; equivalent experience considered. Requirements - The physical environment requires some indoor and outdoor work. - Indoor work requires long hours of sitting, standing, or walking. - Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment. Travel Requirements - This is a remote position, but the individual must be willing to travel as needed to support the company, customers, and direct reports. - A company vehicle will be provided to support business-related travel. - An individual who resides in Pennsylvania, Maryland, Virginia, or West Virginia is preferred. Direct Reports - Yes, will have direct reports. Company Description Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

Role Description MCA, your trusted advisor for wireless communications, data, and security, is seeking an entry-level Sales Representative, Contract Services, remotely in the Tucker, GA or Atlanta, GA area to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. WHAT YOU WILL BE DOING: - Responsible for promoting and selling maintenance contracts for our company's products or services. - Working closely with customers to understand their needs, offer tailored maintenance solutions, and close sales agreements. - Identify potential customers and generate leads for maintenance contract sales. - Conduct sales presentations and product demonstrations to showcase the benefits of maintenance contracts. - Develop and maintain relationships with existing customers to upsell maintenance contracts and renewals. - Collaborate with the sales team to develop sales strategies and meet sales targets. - Prepare and negotiate sales contracts, ensuring terms and conditions meet both company and customer requirements. - Provide timely and accurate sales forecasts and reports to management. - Stay updated on industry trends, competitor activities, and market developments to adjust sales strategies accordingly. - Coordinate with the customer service and technical support teams to ensure seamless delivery and support of maintenance services. - Participate in trade shows, conferences, and other marketing events to promote maintenance contract sales. - Continuously strive to improve sales techniques and product knowledge through training and professional development opportunities. Qualifications - Bachelor's degree in business, marketing, or a related field (preferred). - Success in sales, preferably in maintenance contracts or related services. - Excellent communication and interpersonal abilities. - Ability to build rapport with clients and prospects; ability to articulate the value proposition of MCA services to potential clients both verbally and in writing. - Ability to tailor service offerings to meet the needs of clients and demonstrate how the services add value and contribute to the client’s success. - Demonstrate how MCA services differ from competitors. - Self-starter, high energy, results-driven individual - you own the details and the projects and are not afraid of accountability. - Ability to work independently and as part of a team. - CRM software and Microsoft Office Suite. - Willingness to travel as needed. Requirements - The physical environment requires the employee to work inside. - While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. Travel Requirements - Travel as necessary to support company and customer needs. Direct Reports - No Direct Reports Company Description Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.