Role Description We are seeking a highly professional, clinically sophisticated Virtual Physician Clinical Support Provider to optimize clinical operations for a busy outpatient medical practice. Operating as an extension of the on-site medical team, this role is designed to take over the critical responsibility of patient result communications, allowing on-site physicians and medical assistants to focus entirely on direct patient care and face-to-face operations. In this workflow, on-site providers will review lab or diagnostic results and route them into your dedicated AthenaHealth inbox. You will then take complete ownership of the patient communication lifecycle—reviewing findings, contacting patients, answering questions, and closing out the tasks. Because you will be delivering medical results and clinical guidance directly to patients over the phone, exceptional verbal communication skills, strong patient rapport, and a completely clear, neutral English accent with zero heavy regional indicators are absolute, non-negotiable requirements. Core Responsibilities - Patient Result Callbacks & Clinical Guidance (Primary Focus) - Diagnostic Review: Systematically review provider-assigned labs, imaging, and diagnostic result tasks routed to your AthenaHealth inbox. - Patient Consultations: Outbound contact patients via phone to review their results, clearly articulating provider notes and instructions with a calm, professional, and reassuring demeanor. - Patient Education: Answer patient questions appropriately within your clinical scope, utilizing sharp clinical judgment to explain complex medical findings in simple, accessible language. - Clinical Triage: Perform basic clinical triage during calls, recognizing high-risk or urgent red flags and seamlessly escalating complex medical concerns to the primary on-site physicians. - Portal Optimization & Task Management - Task Closure: Meticulously document all patient communications, closing out completed result tasks within AthenaHealth to maintain real-time compliance. - Portal Governance: Draft and post approved patient results and customized provider commentary directly to the secure patient portals. - Inbox Management: Maintain an organized, highly efficient digital workflow to ensure a rapid turnaround time on all pending patient communications. - Collaborative Care Support - Interdisciplinary Alignment: Collaborate seamlessly with remote providers, medical assistants, and administrative office staff to ensure continuity of care. - Protocol Adherence: Maintain absolute HIPAA compliance and strict documentation accuracy, quickly adapting to practice-specific protocols and varying provider preferences. Qualifications - Clinical Credentials: Active Medical Doctor (MD) license preferred; highly experienced Nurse Practitioners (NPs) are considered. - Linguistic Excellence: Flawless verbal and written English communication skills. Must possess an exceptionally clear, professional phone voice with a neutral accent that ensures immediate patient clarity and trust. - EMR Proficiency: Direct, hands-on experience navigating workflows within AthenaHealth EHR is strongly preferred. - Outpatient Competency: Solid foundation in clinical triage workflows, primary care, internal medicine, family medicine, or urgent care settings. - Technical Setup: A secure, completely quiet home office environment equipped with high-speed internet, dual monitors (preferred), and a professional noise-canceling headset. Strongly Preferred Experience - Background in Telehealth, virtual triage, or remote clinical support. - Deep experience managing patient portals and asynchronous virtual communication pipelines. - Exceptional multitasking capabilities with a proven track record of handling high-volume digital medical inboxes independently.

• designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s), or the organization • works on problems of diverse scope and complexity ranging from moderate to substantial • identifies strategic improvement opportunities, establishes operational priorities, and develops standardized processes and practices to support clinical operational effectiveness • aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability in operations and service • advises executives to develop functional strategies (often segment specific) on matters of significance • exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision • uses independent judgment requiring analysis of variable factors and determining the best course of action

• Leads the planning and execution of multicenter, potentially multinational phase 1-4 clinical studies, while contributing to broader clinical strategy and go-to-market readiness. • Responsible for the project timelines, budget development and resource planning, and partners cross-functionally to ensure clinical programs are aligned with development objectives, operational excellence, and downstream commercialization needs. • Ensures timely execution and completion of clinical trials while overseeing study teams and external partners to deliver high-quality clinical trials in compliance with applicable regionals and global regulations. • Serves as the primary operational lead for assigned studies, with accountability for timelines, budgets, resource planning, and delivery of key milestones. • Leads cross-functional Study Teams, including CRO/vendor staff, ensuring alignment of clinical execution with broader development strategy.

Role Description The Manager of Clinical Operations is responsible for leading and directly managing a team of consultant pharmacists across designated states within the district. This role reports to the Director of Clinical Operations and oversees day-to-day clinical operations, ensures regulatory compliance, executes quality initiatives while supporting financial and productivity performance metrics. The Manager fosters professional development, strengthens customer relationships, and aligns clinical services with organizational goals to deliver high-quality patient care across care settings serviced by PharMerica. - Leads, coaches, and manages a team of consultant pharmacists within the assigned district - Conducts routine, standardized, and objective performance evaluations - Fosters a culture of collaboration, accountability, professional growth, and cross-functional partnership within the organization - Organizes and conducts routine team meetings, conference calls, and webinars to communicate updates and expectations - Maintains open and consistent communication with direct reports and senior leadership - Implements and executes clinical quality programs that support consultant pharmacist teams and align with departmental objectives - Maintains an in-depth understanding of regulatory requirements impacting consultant pharmacist practice - Ensures all clinical activities are conducted in accordance with professional standards and applicable regulations - Ensures economical and efficient territory performance aligned with organizational goals and clinical operating budgets - Accurately tracks and reports financial and productivity metrics - Ensures timely and accurate billing submissions for consulting services - Monitors workload distribution and resource utilization to optimize operational effectiveness - Responds promptly to customer inquiries and prioritizes resolution of issues - Communicates effectively with customers, leadership, and cross-functional departments to enhance relationships - Partners with internal departments to address customer needs and strengthen service delivery - Maintains active pharmacist licensure in applicable states - Stays current on industry standards, regulatory changes, and clinical best practices - Adheres to PharMerica’s Code of Business Conduct and Ethics, company policies, Corporate Compliance Agreement, and all applicable federal/state laws and professional standards - Responds timely and effectively to communications including email and phone inquiries - Performs additional duties and special projects as assigned Qualifications - Bachelor of Science in Pharmacy or Doctor of Pharmacy - Prior experience as a consultant pharmacist or long-term care pharmacist required, management experience preferred - Strong understanding of healthcare trends, regulations specific to the Long-term care industry, and best practices - Proven ability to lead teams, foster collaboration, and communicate effectively at all levels - Proficiency in Windows-based software applications, including MS Word, Outlook, PowerPoint, Excel, and Access - Active pharmacist license in at least one state within the designated territory; preferred active pharmacist license in all states within the designated territory - Accountability, adaptability, analytical and problem-solving skills, strong communication, flexibility, initiative, leadership, and integrity Salary Range USD $111,800.00 - $167,800.00 / Year