• Creation and maintenance of video tutorials, screen recordings, help-center articles, and product guides. • Editing, uploading, and organizing videos as well as designing modern training and learning materials. • Actively contributing to the development of the Learning Center. • Supporting customer onboarding, including preparation, execution, and basic configuration of demo and test environments. • Creating, maintaining, and analyzing FAQs, templates, and self-service content. • Performing small tests for features, workflows, user journeys, and new technology components. • Implementing and supporting the setup of modern AI capabilities and automation processes. • Assisting in building an internal Knowledge Hub as well as forms, checklists, and digital templates. • Documenting and further developing internal onboarding and Customer Success (CSM) processes.

• Help implement, educate and train new and existing clients on all aspects of our SaaS platform. • Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions. • Develop a trusted advisor relationship with clients and provide solid technical support throughout the customer journey. • Encourage refresher training and training on new functionalities. • Be willing to learn and have a deep understanding of the software and know how to explain it to clients. • Work closely with the company C-Suite to ensure CS processes are followed.

• Manage and optimise guest communication journeys across the portfolio. • Oversee lifecycle automations and guest communication workflows. • Ensure all automated communications are accurate, relevant, brand-aligned, and commercially effective. • Monitor guest journey performance and continuously identify opportunities for improvement. • Work closely with CRM, booking engine, PMS, and platform partners to ensure systems and integrations function correctly. • Own the creation and execution of all brand-level newsletters. • Write compelling and engaging copy for CRM communications. • Create newsletter layouts and supporting creative assets using approved brand templates and tools. • Ensure all communications maintain a high standard of content quality, accuracy, and brand consistency. • Manage editorial calendars and campaign scheduling. • Oversee CRM activity across all properties. • Review and approve local newsletters (hotels and membership) and ensure local teams follow segmentation best practices and audience selection guidelines. • Support hotel teams with campaign planning, audience targeting, and CRM execution. • Act as the main point of contact for CRM-related questions across the portfolio (hotels and membership). • Produce monthly CRM performance reports for the portfolio. • Monitor KPIs including open rates, click-through rates, conversion, database growth, and revenue contribution. • Analyse campaign performance and provide actionable recommendations. • Ensure reporting standards are consistent across all properties. • Maintain high standards of database health and data quality.

Role Description Your mission - Content Production & Wissensmanagement - Erstellung und Pflege von Video-Tutorials, Screen Recordings, Help-Center-Artikeln und Produkt-Guides – mithilfe moderner KI-Tools zur automatisierten Dokumentation. - Schnitt, Upload und Strukturierung von Videos sowie Gestaltung moderner Trainings- und Lernmaterialien. - Aktive Mitgestaltung beim Aufbau unseres Learning Centers inklusive laufender Aktualisierung und Optimierung aller Inhalte. - Onboarding & Customer Success Unterstützung - Unterstützung im Kunden-Onboarding inkl. Vorbereitung, Durchführung und Grundkonfiguration von Demo- und Testumgebungen. - Erstellung, Pflege und Analyse von FAQs, Templates und Self-Service-Inhalten als Basis für zukünftige Automatisierung und KI-gestützten Support. - Durchführung kleinerer Tests für Features, Workflows, User Journeys und neue Technologie-Komponenten. - Tooling & Prozessoptimierung - Einsatz und Unterstützung beim Setup moderner AI-Funktionen sowie Automatisierungsprozesse in unserem Tool-Stack. - Mitarbeit beim Aufbau eines internen Knowledge Hubs sowie bei Formularen, Checklisten und digitalen Templates. - Dokumentation und Weiterentwicklung interner Onboarding- und CSM-Prozesse. Qualifications - Laufendes Studium im Bereich Kommunikation, Marketing, Wirtschaft, Mediengestaltung oder einem ähnlichen Bereich. - Idealerweise erste Erfahrung mit Video und CRM-Systemen (HubSpot, ScreenStudio, Vimeo o.Ä.). - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. - Strukturierte, sorgfältige und lösungsorientierte Arbeitsweise. - Freude an digitaler Content-Erstellung (Video, Text, Grafik). - Interesse an SaaS-Tools und modernen digitalen Arbeitsumgebungen. - Teamplayer-Mentalität und Bereitschaft, Verantwortung zu übernehmen. Benefits - 100 % remote und hohe Zeitsouveränität. - Transparente, vertrauensvolle Kultur in einem internationalen SaaS-Scale-up. - Moderne Tools, datengetriebenes Arbeiten und kurze Entscheidungswege. - 2–3 Offsites und Workshops pro Jahr für Strategie, Austausch und Teamspirit. - Hoher Gestaltungsspielraum und klare Entwicklungsperspektiven. - Die Chance, ein schnell wachsendes SaaS-Scale-up aktiv mitzugestalten. - Steile Lernkurve im Bereich Customer Success, Onboarding, Softwareprozesse & Content Creation. - Viel eigener Gestaltungsspielraum und Verantwortung. - Direkte Zusammenarbeit mit CSM, TSM und Produktteam. - Flexible Arbeitszeiten. Company Description Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.