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PagerDuty logo
PagerDuty

PagerDuty is an Inc. 500 company that offers businesses a digital operations management platform. The company's Software-as-a-Service-based solution provides mo

Senior Sales Strategy and Operations Analyst

OperationsOperationsFull TimeRemoteSeniorTeam 1,200Since 2009Company Site

Location

Alaska + 12 moreAll locations: Alaska | Hawaii | Iowa | Louisiana | Nebraska | New Mexico | Oklahoma | Mississippi | Rhode Island | South Dakota | Virginia | West Virginia | Wyoming

Posted

43 days ago

Salary

$99K - $149.6K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQLTableau

Job Description

Senior Sales Strategy and Operations Analyst

PagerDuty

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization • Serve as a strategic business partner to the AVP of Commercial Sales • Serve as primary point of contact for commercial teams on operational needs and process questions • Support weekly/monthly forecasting processes and pipeline reviews • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation) • Identify operational inefficiencies and design solutions to improve team productivity • Partner with Finance, IT and other peers on cross functional projects • Document and maintain standard operating procedures for commercial sales operations • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation) • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data) • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification) • Ensure data integrity across Salesforce, Tableau, and other sales tools • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Job Requirements

  • 3-5 years of experience in sales operations, revenue operations, or strategy & operations
  • Strong proficiency in Salesforce (reports, dashboards, data management)
  • Advanced Excel/Google Sheets skills and experience with data analysis
  • Proven ability to build scalable processes and drive operational improvements
  • Excellent communication skills and ability to partner cross-functionally
  • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
  • Self-starter with strong project management capabilities
  • Experience with Tableau or similar BI tools or SQL skill (preferred)
  • Background supporting commercial/mid-market sales teams (preferred)
  • Familiarity with BDR/SDR operations and lead routing (preferred)
  • Experience in SaaS or technology sales environment (preferred)

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

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