Lead and develop Revenue Operations, manage personnel, optimize sales processes, and enhance forecasting accuracy while partnering cross-functionally to drive operational efficiencies and support strategic planning for revenue growth.

• Lead Network Operations (Shared Services), a centralized function that builds and owns the frameworks, tools, operating cadence, and standards used by all network segments to execute contracting, credentialing, training, and provider support. • Design and implement a single intake-to-execution workflow to make demand visible, prioritized, and governed. • Establish and manage operating cadence, throughput tracking, and dashboards (cycle time, capacity, delivery). • Reduce duplication and manual handoffs across segments while improving speed to market. • Partner with segment leaders to ensure shared services delivery aligns to segment priorities. • Own the Network Financial Value Framework and performance dashboard (unit cost, utilization, leakage, VBC outcomes), partnering closely with Finance, Analytics, and Actuarial to integrate network economics into enterprise financial planning and board reporting. • Build a scalable operating model that supports growth without proportional headcount increases. • Act as a thought partner and extension of the EVP, helping prioritize initiatives and manage executive bandwidth. • Serve as the first escalation point for cross-segment issues, resource constraints, and operational blockers. • Provide line-of-sight across all network segments and shared services to anticipate risks and opportunities. • Ensure alignment between enterprise priorities and network execution. • Support preparation of key materials and updates for ELT/Board discussions related to network strategy and performance. • Enable effective matrixed ways of working across segment leaders and shared services. • Drive clarity around roles, decision rights, and accountability. • Lead change with a steady, pragmatic approach that builds trust and adoption. • Partner closely with Finance, Analytics, and other enterprise functions to improve economic visibility and performance reporting.

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber) • Act on alarms indicating both service-impacting and potential service-impacting issues • Initiate and perform troubleshooting of faults and outages across relevant platforms • Resolve incidents at first line whenever possible, minimizing escalation to second-level support • Take full ownership of incidents and drive them to resolution and restoration • Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting • Ensure accurate and timely documentation during and after incident resolution • Maintain clear and structured communication with internal and external stakeholders during major incidents • Track SLA commitments, follow up on progress, and coordinate resolution across teams • Prepare root cause analysis and outage reports • Act as a SPOC during planned maintenance and outages • Configure and contribute to the development of NOC monitoring tools and processes • Collaborate with internal teams to improve troubleshooting and information sharing

Role Description Manages the work of subordinate supervisors and/or exempt management employees. Leads functional area within a business unit. Accountable for results, costs, methods, and staffing of functional area. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Manages network maintenance at the customer site or remotely from a company location through subordinate supervisors and/or exempt employees. Responsible for planning, organizing, and directing all network maintenance operations including installation, service, and changes. Establishes network operations schedules, work plans and ensures performance requirements are met. Responsible for all training requirements for personnel. Responsible for all reporting aspects of their particular center and function for both center results and individual performance. Strong coaching and mentoring skills are a requirement. The position requires excellent customer service skills. They must be effective in providing feedback in a timely manner. They must possess excellent communication skills. Main Responsibilities - Will lead teams providing 7x24x365 support in the following areas: - Surveillance - network coverage (including monitoring all switching, routing, trunking, and data networking equipment throughout wireline, long distance, and CLEC business units). - Software and Hardware Support – acting as an initial point of contact for field personnel and equipment vendors (with specialization in certain areas and providing on-site help as needed). - Technical Support – in-depth traffic analysis, testing and acceptance of all switching/routing network products that go on-line. This management position must have a strong understanding of the OSI model. They must understand the interoperability between the layers and its impacts to services and the network performance. This position requires the ability to articulate issues that arise from implementation, design, repair, surveillance, and performance management to upper leadership, peer organizations, impacted internal business units and most importantly our customers. This manager position will need to understand the evolution of technology and impacts to current infrastructure, services, network reliability, customer requirements etc. This manager must always act with a sense of urgency and have a high level of engagement with their supervisors and team members. Internal/External Contacts - Executive level correspondence on network events, resolution and forward looking corrective plans. - Account teams – direction of the network, relay information pertaining to outages and resolutions, provide Engineering study results, and assist with special requests from customers. - Central Office Personnel – relay information pertaining to outages and resolutions, provide support for central office problems, establishing and maintaining traffic port connections in the switch, and to provide support on traffic packages in the switch. - Field Operations – to assist with repair and maintenance issues. - Network Planning – assist with field trials for new technologies, support standardization of the network, and provide traffic data for network design projects. - Vendor Technology Management for guidance and feedback on the vendor’s products and services. - Technical Support Centers for the various switch manufacturers – provide support for switch issues and software programming of new measurements and report features. - Product – to provide guidance and feedback on new products and services. Help identify and risks or issues that may impact customer service and product implementation etc. - Accounting – to provide total office measurements for reporting to various State Commissions. - External Vendors – act as the single point of contact for support of network elements. Qualifications - Bachelor’s degree in Engineering or related field or the equivalent in training and experience. - Minimum 6 years work experience with communications networks or the equivalent in training and experience. - Three (3) years management experience with proven leadership abilities. - Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management. - Ability to handle situations involving conflict while promoting a positive company image. - Excellent verbal and written communication skills. - Goal and detail-oriented. - Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions. - Self-motivated and able to work with minimal supervision. - Strong analytical or organizational skills. - Ability to work weekends and nights when necessary. - Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs. - Read and follow technical instructions. Requirements - A candidate for this position should be able to work independently, with peers, customers, and supplier teams; to prioritize numerous deliverables on multiple projects; interface directly with all levels of management; and to develop and schedule reports through multiple custom databases. - Must be willing to submit and successfully complete Government Agency Clearance request. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.