Role Description Manages the work of subordinate supervisors and/or exempt management employees. Leads functional area within a business unit. Accountable for results, costs, methods, and staffing of functional area. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Manages network maintenance at the customer site or remotely from a company location through subordinate supervisors and/or exempt employees. Responsible for planning, organizing, and directing all network maintenance operations including installation, service, and changes. Establishes network operations schedules, work plans and ensures performance requirements are met. Responsible for all training requirements for personnel. Responsible for all reporting aspects of their particular center and function for both center results and individual performance. Strong coaching and mentoring skills are a requirement. The position requires excellent customer service skills. They must be effective in providing feedback in a timely manner. They must possess excellent communication skills. Main Responsibilities - Will lead teams providing 7x24x365 support in the following areas: - Surveillance - network coverage (including monitoring all switching, routing, trunking, and data networking equipment throughout wireline, long distance, and CLEC business units). - Software and Hardware Support – acting as an initial point of contact for field personnel and equipment vendors (with specialization in certain areas and providing on-site help as needed). - Technical Support – in-depth traffic analysis, testing and acceptance of all switching/routing network products that go on-line. This management position must have a strong understanding of the OSI model. They must understand the interoperability between the layers and its impacts to services and the network performance. This position requires the ability to articulate issues that arise from implementation, design, repair, surveillance, and performance management to upper leadership, peer organizations, impacted internal business units and most importantly our customers. This manager position will need to understand the evolution of technology and impacts to current infrastructure, services, network reliability, customer requirements etc. This manager must always act with a sense of urgency and have a high level of engagement with their supervisors and team members. Internal/External Contacts - Executive level correspondence on network events, resolution and forward looking corrective plans. - Account teams – direction of the network, relay information pertaining to outages and resolutions, provide Engineering study results, and assist with special requests from customers. - Central Office Personnel – relay information pertaining to outages and resolutions, provide support for central office problems, establishing and maintaining traffic port connections in the switch, and to provide support on traffic packages in the switch. - Field Operations – to assist with repair and maintenance issues. - Network Planning – assist with field trials for new technologies, support standardization of the network, and provide traffic data for network design projects. - Vendor Technology Management for guidance and feedback on the vendor’s products and services. - Technical Support Centers for the various switch manufacturers – provide support for switch issues and software programming of new measurements and report features. - Product – to provide guidance and feedback on new products and services. Help identify and risks or issues that may impact customer service and product implementation etc. - Accounting – to provide total office measurements for reporting to various State Commissions. - External Vendors – act as the single point of contact for support of network elements. Qualifications - Bachelor’s degree in Engineering or related field or the equivalent in training and experience. - Minimum 6 years work experience with communications networks or the equivalent in training and experience. - Three (3) years management experience with proven leadership abilities. - Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management. - Ability to handle situations involving conflict while promoting a positive company image. - Excellent verbal and written communication skills. - Goal and detail-oriented. - Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions. - Self-motivated and able to work with minimal supervision. - Strong analytical or organizational skills. - Ability to work weekends and nights when necessary. - Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs. - Read and follow technical instructions. Requirements - A candidate for this position should be able to work independently, with peers, customers, and supplier teams; to prioritize numerous deliverables on multiple projects; interface directly with all levels of management; and to develop and schedule reports through multiple custom databases. - Must be willing to submit and successfully complete Government Agency Clearance request. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Role Description Leads and directs team responsible for network operations and contracting activities. Supports network strategy and development with respect to adequacy, financial performance and operational performance. Also responsible for negotiating complex contracts that are strategically critical to plan/product success, including but not limited to: - Alternative payment models (APMs) - Value-based payment (VBP) contracts - Capitated payments for hospitals, independent physician associations (IPAs), and complex behavioral health arrangements Establishes and maintains a distinct high-performing and adequate network of compassionate and culturally sensitive providers aligned with Molina's mission, vision and values. Qualifications - At least 8 years of experience in health care to include experience in provider network management/contracting, health care operations, and/or government-sponsored programs, and at least 6 years of senior level network operations experience, or equivalent combination of relevant education and experience. - At least 3 years of management/leadership experience. - Extensive experience in the health insurance industry. - Track record of strong relationships with hospitals, provider groups, and independent physician associations (IPAs). - Knowledge of reimbursement methodologies across all lines of business (Medicaid, Medicare, Marketplace). - Strong experience with various managed health care provider compensation methodologies. - Excellent negotiation and relationship building capabilities. - Ability to navigate complex regulatory environments. - Strong data-driven decision-making skills, and analytical abilities. - Strong organizational skills and attention to detail. - Ability to work cross-functionally with internal/external stakeholders in a highly matrixed organization, and influence business decisions. - Ability to manage multiple tasks and deadlines effectively. - Strong project management skills. - Excellent verbal and written communication skills, and ability to present at an executive level. - Microsoft Office suite and applicable software programs proficiency. Requirements - Develops and implements provider network and contracting strategies; identifies specialties and geographic locations to concentrate resources for the purpose of establishing a sufficient network of participating providers to serve the health care needs of the plan’s membership. - Develops and maintains a market-specific provider reimbursement strategy consistent with reimbursement tolerance parameters (across multiple specialties/geographies); oversees the development of new reimbursement models, collaborating with Molina corporate and legal departments. - Develops and maintains a system to track contract negotiation activity on an ongoing basis; utilizes and oversees departmental training on the contract management system. - Directs the preparation and negotiations of provider contracts and oversees negotiation of contracts in concert with established company templates and guidelines related to contracting with physicians, hospitals, and other health care providers. - Contributes as a key member of the senior leadership team and other committees responsible to address the strategic goals of the department and organization. - Oversees the maintenance of all provider contract information, provider contract templates and ensures that all contracts negotiated can be configured in the QNXT system; collaborates with legal and corporate on an as needed basis to modify contract templates to ensure compliance with all contractual and/or regulatory requirements. - Oversees plan-specific fee schedule management. - Develops strategies to improve EDI/MASS rates. - Provides oversight of provider services and coordinates activities with provider associations and joint operating committees (JOCs). - Provides accountability for delegation oversight function in the plan. - Provides oversight of the provider network administration area including: provider information management, and business analyses of contracts and benefits to support accurate configuration for claims payment. - Oversees all provider/member issue prevention, research and resolution and provides oversight of the provider/member appeals and grievance process. - Coordinates with enrollment growth to ensure that Molina grows faster (profitable growth) than competitors in key provider practices. - Hires, trains, manages and evaluates team member performance - provides coaching, development, and recognition; ensures ongoing appropriate staff training, holds regular team meetings, and drives communication and collaboration. Benefits Molina Healthcare offers a competitive benefits and compensation package. Company Description Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Role Description We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure. The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment. Responsibilities: - Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints. - Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues. - Support Windows desktop, Windows Server, basic Mac OS. - Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios. - Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions. - Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue. - Communicate with third-party vendors and software support teams when deeper troubleshooting is required. - Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes. Qualifications - Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support. - Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD. - Experience with Windows Server and Windows desktop support. - Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches. - Experience with remote support tools such as TeamViewer, ScreenConnect or similar. - Experience with ticketing and documentation discipline. Good written and spoken English for customer communication. - Ability to support several clients or environments at the same time without losing structure. - Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly. - English - Upper Intermediate, French - Upper Intermediate. Requirements - Experience with MSP tools such as ConnectWise, Kaseya, or similar. - Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar. - Basic PowerShell scripting for automation and troubleshooting. Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications. - Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar. - Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure. Personal Qualities - Reliable and disciplined in daily support work. - Calm under pressure, especially during incidents or urgent client requests. - Strong customer-service mindset. - Able to document work clearly and consistently. - Flexible with different client environments, tools, and processes. - Able to learn new systems quickly and ask the right questions when documentation is missing. Benefits - Competitive compensation - B2B contract, paid sick leave, 20 days of paid vacation - Free English lessons - Flexible work schedule - Official holidays are non-working days - Paid courses and certifications - Coach / psychologist consultation - Workshops - Career development plan - Mentoring Education - Medical Health Insurance

• Monitor and triage alerts across security, network, systems, and cloud environments. • Perform initial troubleshooting and document findings clearly. • Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope. • Follow established Standard Operating Procedures (SOPs) for routine tasks. • Maintain accurate and thorough ticket documentation. • Assist with updating SOPs and knowledge base articles. • Support operational reliability through consistency, communication, and teamwork. • Performs initial review of security alerts and escalates indicators of compromise. • Assists with monitoring SIEM and EDR alerts. • Follows predefined workflows for triage and documentation. • Supports proactive security initiatives through data collection and basic analysis. • Works with Engineer II team members to learn investigative techniques. • Collaborates with internal teams as directed for remediation actions.