• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members. • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends. • Compile and share PSC performance data to support field strategies and account planning. • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners. • Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

• Lead end-to-end program management for mining initiatives in Central America, integrating exploration, technical studies, permitting, and operational readiness workstreams. • Define program scope, objectives, milestones, budgets, and resource plans, ensuring alignment with corporate strategy. • Coordinate cross-functional teams (geology, engineering, environmental, legal, finance, community relations) and external consultants. • Manage relationships with government authorities, regulators, and local institutions to advance permits, concessions, and policy engagement. • Drive community and stakeholder engagement programs aligned with social license and ESG commitments. • Monitor program risks, dependencies, and critical path; implement mitigation plans and escalate issues to the steering committee. • Establish governance, reporting cadences, and KPIs across projects; produce executive-level updates. • Oversee program budgets, capital expenditure tracking, and vendor/contract management. • Ensure compliance with applicable regulations, international mining standards, and HSE requirements.

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members. • Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings. • Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients. • Compile and share PSC performance data to support field strategies and account planning. • Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms. • Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners. • Troubleshoot patient and account specific reimbursement challenges and assistance programs. • Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Role Description As the Senior Manager of Financial Systems, you will leverage your creativity and innovative thinking to enhance our enterprise applications integration and optimize our financial systems landscape. Your primary focus will be on improving business process efficiency by developing automated solutions and effective architecture. Additionally, this role will monitor system activity and integration and will be responsible for timely resolution of integration issues. This position reports directly to the Corporate Controller and collaborates closely with the finance team to design impactful solutions, prioritize initiatives, and drive continuous process improvements. This role will oversee key financial systems as the administrator, and will also oversee consulting relationships and budgets associated with these systems. - Partner with global finance and FP&A to develop best practices processes and system integrations to streamline processes and constantly improve the financial systems landscape including, but not limited to, the following systems and all related finance system integrations: - NetSuite and all related finance related integrations including: Coupa, Avalara, Workday, Banks (Citi, JPM), Navan, and Chargebee - Coupa and all related finance integrations including: Workday, Bettercloud and NetSuite - Chargebee subscription management platform and all related finance integrations including: Salesforce, NetSuite, Avalara, Stripe - Manage finance system consulting and managed services financial system resources - Partner with accounting, Workday and IT system developers and administrators, and FP&A teams to provide thought leadership and program management to design, develop, and deploy financial systems solutions - Ensure compliance with regulatory and security requirements in financial systems - Lead solutions optimization efforts, including search functions, scripting, and workflow automation - Manage financial systems administration, ensuring effective integration and platform consolidation - Develop, maintain, and document technical designs for financial systems, including workflows, exception handling, and test cases - Monitor system integrations and integration issue resolution - Provide technical expertise and serve as an escalation point for day-to-day support - Evaluate financial systems, solutions, and features, identifying opportunities for improvement Qualifications - 7+ years of experience in designing and implementing business systems (ERP, integrations) - 5+ years of experience with NetSuite, including administration, implementation, and support - 5+ years of program or project management experience delivering financial SaaS solutions - Flexibility with title and role level based on experience - Experience in independently architecting and developing data synchronization solutions across NetSuite and other systems - Strong communication skills to engage both technical and business stakeholders effectively - Finance and accounting background - Ability to work hands-on and strategically across teams to deliver results - Expertise with tools like NetSuite SuiteBuilder, SuiteFlow and SuiteAnalytics. Functional understanding of SuiteScript, and integration tools such as SuiteTalk and REST APIs is a plus Requirements - Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth - Appfire provides unlimited PTO plus 10 paid holidays each year - Health insurance is 100% company-paid, with dental covered 50/50. Additional benefits include Vision, Group Term Life Insurance, Voluntary Life, Critical Illness, Accident, Long-Term Disability, and access to an Employee Assistance Program - Grow with Appfire University — our custom, on-demand learning platform designed to support your continuous development - Every employee receives 3 fully paid days each year to participate in our Corporate Social Responsibility (CSR) program supporting local communities - Employees can take advantage of Flexible Spending Accounts (FSA). They also receive a monthly stipend to support their remote-work setup, along with an Amazon account for ordering necessary equipment and peripherals - Appfire offers a competitive 401(k) plan with a company-matching component to help employees build long-term financial security - The role is fully from within the US, with the option to work from our offices in Boston, Burlington, or New York if you prefer an on-site setting or simply enjoy stopping by the office from time to time Company Description A people-first approach to business. Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally. - At Appfire, CSR means embedding purpose, responsibility, and impact into everything we do - We use our people, products, and partnerships to make a meaningful difference in the world - Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence - Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law