Title: Senior Product Analyst - Remote Location: United States Job Description: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Product Analyst - Incentive Solutions is responsible for driving client satisfaction, delivering high-quality incentive program design, and optimizing member engagement across a portfolio of industry-leading products. This role serves as the strategic lead for incentive program discovery, implementation, and ongoing performance management. This position plays a critical role in indirectly leading and coordinating Incentive Solution Support Associates to ensure successful program execution. Through influence and oversight in a matrixed environment, the Senior Product Analyst ensures all requirements are met with accuracy, timeliness, and quality throughout both implementation and ongoing program management. The ideal candidate will bring a strong combination of product, client, and operational expertise, along with the ability to translate business needs into scalable, result-driven solutions. You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Product & Program Management - Manage the full lifecycle of main incentive programs - Lead client discovery sessions to assess goals, identify needs, and uncover opportunities to enhance engagement and outcomes - Translate client requirements into clear, actionable program designs and implementation plans Indirect Leadership & Execution Oversight - Provide indirect leadership and coordination of Incentive Solution Support Associates, ensuring alignment on priorities, timelines, and deliverables - Assign, prioritize, and monitor work to ensure accurate and timely implementation and ongoing program support - Establish accountability and maintain oversight of execution, ensuring consistent delivery of high-quality results - Identify and remove barriers to ensure team effectiveness and operational efficiency Performance Management & Optimization - Conduct regular business reviews with internal and client stakeholders to assess program performance, member engagement, and satisfaction - Proactively identify risks and performance gaps, implementing solutions before client impact occurs - Recommend and implement program enhancements internally to improve engagement, outcomes, and return on investment - Ensure programs remain aligned with client objectives to drive retention and minimize attrition Client & Stakeholder Engagement - Serve as a key liaison between Account Management, product, and operational teams, ensuring alignment and effective communication - Deliver client-facing presentations and insights demonstrating program value and performance - Support training and communication initiatives to promote successful adoption and utilization of programs - Partner with cross-functional teams to support continuous improvement and integrated solution delivery You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 1+ years of proven experience in direct or indirect leadership, including coordinating work and driving outcomes without formal reporting authority - 1+ years of demonstrated success in client-facing roles, including presentations, solutioning, and relationship management - Experience in product management, sales, marketing, or incentive/engagement solutions - Proven ability to translate business requirements into operational execution - Experience working cross-functionally and building effective partnerships across teams - Demonstrated ability to identify challenges, solve problems, and drive results in a fast-paced environment - Proficient in Microsoft Excel, Word, and PowerPoint Preferred Qualifications: - Experience within healthcare, wellness programs, or incentive-based solutions - Familiarity with member engagement strategies and performance analytics - Proficient in SharePoint - Solid organizational and prioritization skills with attention to detail - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Role Description The Product Analyst supports the Product Operating Model by enabling evidence-based product decisions through customer research, product data analysis, market insight, and operational feedback. Working closely with Product Management, UX/UI, R&D, Support, and other stakeholders, this role helps uncover customer pain points, define clear problem statements, assess feature adoption, and translate insights into actionable requirements. The role is central to continuous product discovery and improvement, ensuring product teams remain focused on customer outcomes, measurable value, and informed prioritization. The Product Analyst will also support escalation reviews, product documentation, and regular insight reporting to help drive alignment across the product lifecycle. Responsibilities - Conduct user interviews, surveys, and ride-along to uncover customer pain points and opportunities. - Analyze market trends, competitive offerings, and industry data to inform strategy and identify new opportunities. - Monitor feature adoption, engagement, and support ticket trends to highlight areas for improvement. - Translate insights into clear problem statements, workflows, and requirements for R&D. - Collaborate with UX/UI teams on mockups and prototypes for new features. - Act as first-line reviewer for escalations, ensuring reproduction steps, logs, and demos are complete. - Maintain product documentation and create regular insight reports for stakeholders. Skills & Competencies - Strong data analysis and problem-solving skills with ability to turn insights into actions. - Excellent written and verbal communication skills, with ability to present findings clearly. - Customer-focused mindset with experience gathering and interpreting feedback. - Skilled at cross-functional collaboration and working in Agile environments. - Comfortable working with product data, application logs, and analytics tools. Qualifications - Bachelor’s degree in Business, Data Science, Computer Science, or related field (or equivalent experience). - 3–5 years’ experience in Product Analysis, Business Analysis, or similar role. - Experience with user research, data visualization, and product telemetry tools (e.g., Pendo, Power BI, GA). - Prior experience in B2B software, logistics, or transportation preferred. Location This is a remote opportunity open to individuals who are legally entitled to work in Canada or the United States (with 10–20% travel across North America and Europe). Salary Range $70,000 - $80,000 CAD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

• Analyzes product and portfolio P&L performance, identifies growth opportunities, assesses new product metrics, and evaluates initiatives to uncover issues. • Provides strategic recommendations and implements improvements to drive profitable growth. • Develops and enhances reports and tools which support better decision-making for our business partners. • Become and act as subject matter expert in specific pet insurance contracts, products and rating structures, within the confines of the products they are assigned. • Constructs, and works with, structured information and data sets from multiple sources to generate analytical insights, following best practices for data retrieval and ensuring data integrity across products. • Conducts ad hoc analyses to address and resolve emerging business challenges. • Supports the exploration and analysis of key data points to support on-going monitoring, maintenance, and underwriting of existing products. • Collaborates with key stakeholders, such as Actuarial and Underwriting, to identify portfolio insights, emerging trends, and profit opportunities, enhancing performance and mitigating risk. • Consults on portfolio strategy, through the lens of data and analytical trends.

• Apoiar o Product Owner na gestão, refinamento e priorização do backlog do produto; • Levantar, organizar e documentar requisitos funcionais e não funcionais; • Participar das cerimônias ágeis, como Planning, Refinamento, Daily, Review e Retrospectiva; • Acompanhar o desenvolvimento das funcionalidades junto aos times de Engenharia, QA, UX/UI e Dados; • Apoiar a validação e homologação das entregas antes da disponibilização em produção; • Garantir que as demandas estejam bem detalhadas, priorizadas e alinhadas aos objetivos do produto; • Facilitar a comunicação entre áreas de negócio, tecnologia e demais stakeholders; • Coletar feedbacks de usuários, clientes internos e áreas parceiras para apoiar a evolução contínua do produto.; • Apoiar o monitoramento de indicadores, incidentes, bugs e oportunidades de melhoria; • Contribuir para a documentação de processos, fluxos, regras de negócio e funcionalidades; • Apoiar a comunicação de releases, melhorias e novas funcionalidades; • Elaborar reports e apresentações sobre a evolução do produto.