• Create, refine, and post high-quality content on LinkedIn and other social media platforms • Use AI tools effectively and responsibly to support content development • Maintain and update the CRM (HubSpot or similar), ensuring accurate lead and contact records • Follow up telephonically with inbound leads in a professional and engaging manner • Support basic marketing and business development activities

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. If you couldn't find an internship that fits what you are looking for, please join our Internship Community by submitting your resume and telling us about yourself. Then, we can reach out if an internship comes open that might be a fit for you. Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

About Double Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US. We're bringing on dozens of new customers each month. You will be the main point of contact for larger firms and will be responsible for helping them onboard and succeed in our product. What You'll Do Onboarding Prospective Customers Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double Maintain a high conversion rate from Free Trial to subscribed customer (80-85%) Expansion of Existing Accounts Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite Double offers Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences Drive expansion revenue of existing accounts in your pipeline (increase MRR) Internal Team Processes Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap Document best practices, creating templates for customer engagement at key milestones for various user personas Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed Take on additional projects that inspire you and help move the needle for our team Who You Are Benefits Competitive pay and equity Unlimited PTO Health, dental, and vision insurance Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

• Develop journey maps and outcome goals tracking for assigned client engagements • Act as the “CX Membrane” for assigned clients, collaborating with other departments to determine best approaches for engagement • Work closely across a variety of eGroup departments to deliver exceptional client experiences • Provide CSM services for both professional services projects and managed services engagements • Monitor customer satisfaction through regular measurement and reporting and implement targeted strategies to address areas requiring improvement • Concentrate on cultivating robust client relationships to uncover further business opportunities with assigned accounts • Meet objectives for customer retention by minimizing churn and expanding client relationships through additional products and services • Achieve targets for client satisfaction, including measurements for overall CSAT, NSAT, TTV, CLV, CES, and other key metrics • Effectively escalate and resolve customer issues with expertise, urgency, and tact across multiple departments within eGroup • Contribute directly to continuous improvement of our CX practice • Provide coaching and education to other eGroup Enabling Technologies team members on CX delivery and strategy