Role Description Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Consultant to work remotely from Greece, supporting customers in the home appliances sector. This role offers an exciting opportunity to provide expert assistance to Norwegian-speaking customers, ensuring they receive exceptional service and support for their home appliance needs. - Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and chat. - Assist customers with inquiries regarding home appliance products, troubleshooting, and maintenance. - Resolve customer issues efficiently while maintaining a positive customer experience. - Accurately document customer interactions for quality assurance and follow-up purposes. - Collaborate with technical and logistics teams to resolve product-related concerns. - Stay updated with product information and company policies related to home appliances. Qualifications - Exceptional fluency in Norwegian (both written and spoken) is essential. - A minimum of B2 in English is required. - Experience in customer support, preferably within the home appliances or electronics sector. - Strong communication and problem-solving skills. - Ability to troubleshoot technical issues related to home appliances. - Familiarity with CRM software and customer service best practices. - Self-motivated, organized, and able to work effectively in a remote environment. - Committed to delivering excellent customer service and fostering positive client relationships. Benefits - Competitive Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - And Much More....

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB). • Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team. • Complete Building of Cases when necessary and directed by the Team Supervisor. • Monitor team responsiveness to communications and provide regular insights to the supervisor. • Assist Case Builders with procedural questions. • Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases. • Log Case Building errors. • Address and resolve escalation requests. • Assist other departments with Case Building inquiries. • Ensure action item emails from the audit team/compliance are addressed. • Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements. • Provide support to CB staff to finalize cases. • Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders. • Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor. • Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met. • Proofread and suggest edits to Clarifications for CBs as requested. • Attentive to ongoing communication with CB Supervisors. • Receive directions and assignments, as applicable, from CB Supervisors. • Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted. • Other duties, as assigned.

Role Description The IME CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team. - Oversight of Case Handling - Oversight of File Review to ensure that cases are properly notated and are processed timely. - Provide guidance on cases where there are questions on assignment and process handling. - Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required. - Provide guidance and resolution to issues brought to the attention of the supervisor. - Coaching - Train new team members on case workflow, processes and client specific requirements. - Conduct one on one meetings with staff for progress meetings and to provide feedback. - Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process. - Client Interaction - Provides updates to clients frequently on cases in progress. - Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for complex cases is provided to the client. - Provide exceptional customer service to clients. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. Requirements - Experience supervising or managing teams is critical. - Business experience in a healthcare and/or insurance setting is preferred. Skills/Competencies - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Role Description The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service. - Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans. - Employer Set-Ups & Account Management: Verify the accuracy of employer set ups after they've been entered into Epic and CRM systems. Update client protocols as necessary. - Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns. - Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff. - Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments. - Support sales team: Qualify leads from clinic visits, distribute inbound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary. - Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required. - Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality. - All other duties as assigned. Qualifications - Bachelor’s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting. - 2+ years of customer service experience; preferably in a healthcare setting. - Proven track record of professional success in client and patient facing support role. - Excellent communication (both verbal and written). - Ability to be a team player with strong interpersonal skills. - Adaptable, collaborative, and self-directed. - Proficient in MS Office (Excel, Word, etc.). - Effective time management and performance tracking with ability to meet deadlines. - Results-driven, and detail-oriented with strong organizational skills. Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment While performing the essential functions of the job the employee comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. This position may be worked remotely. Minimum travel may be requested to attend training.