• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB). • Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team. • Complete Building of Cases when necessary and directed by the Team Supervisor. • Monitor team responsiveness to communications and provide regular insights to the supervisor. • Assist Case Builders with procedural questions. • Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases. • Log Case Building errors. • Address and resolve escalation requests. • Assist other departments with Case Building inquiries. • Ensure action item emails from the audit team/compliance are addressed. • Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements. • Provide support to CB staff to finalize cases. • Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders. • Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor. • Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met. • Proofread and suggest edits to Clarifications for CBs as requested. • Attentive to ongoing communication with CB Supervisors. • Receive directions and assignments, as applicable, from CB Supervisors. • Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted. • Other duties, as assigned.

Role Description The IME CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team. - Oversight of Case Handling - Oversight of File Review to ensure that cases are properly notated and are processed timely. - Provide guidance on cases where there are questions on assignment and process handling. - Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required. - Provide guidance and resolution to issues brought to the attention of the supervisor. - Coaching - Train new team members on case workflow, processes and client specific requirements. - Conduct one on one meetings with staff for progress meetings and to provide feedback. - Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process. - Client Interaction - Provides updates to clients frequently on cases in progress. - Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for complex cases is provided to the client. - Provide exceptional customer service to clients. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. Requirements - Experience supervising or managing teams is critical. - Business experience in a healthcare and/or insurance setting is preferred. Skills/Competencies - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Role Description The OHS Customer Care Coordinator serves as a central point of contact for customer, clinic, billing, and sales support. This role is responsible for managing customer requests, maintaining accurate client information, supporting invoicing processes, and ensuring timely resolution of issues while delivering high-quality customer service. - Customer Requests: Monitor, respond, communicate with operations and assist in resolving customer service requests. Log issues in CRM tool and follow through until resolution and client satisfaction is achieved. Identify trends in client service issues and work with Manager of OHS Customer Care Team and Director of OHS to implement corrective measures and quality improvement plans. - Employer Set-Ups & Account Management: Verify the accuracy of employer set ups after they've been entered into Epic and CRM systems. Update client protocols as necessary. - Invoices: Monitor billing system (Cowork) to respond to client messages and requests. Identify and correct invoice errors and address client concerns. - Clinic requests: Act as contact point for clinical questions regarding client protocols and information, update protocols in real time to support clinic staff. - Billing requests: Respond in real time to billing questions regarding client pricing and communicate with client to resolve issues when posting payments. - Support sales team: Qualify leads from clinic visits, distribute inbound leads from CRM tool, set appointments for sales team from inbound phone and email leads, support sales team as necessary. - Document requests: Respond to document requests from clients, clinics, OHS patients, payors, sales and operations team members as required. - Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality. - All other duties as assigned. Qualifications - Bachelor’s or associate degree in healthcare or management field of study or equivalent work experience within a healthcare setting. - 2+ years of customer service experience; preferably in a healthcare setting. - Proven track record of professional success in client and patient facing support role. - Excellent communication (both verbal and written). - Ability to be a team player with strong interpersonal skills. - Adaptable, collaborative, and self-directed. - Proficient in MS Office (Excel, Word, etc.). - Effective time management and performance tracking with ability to meet deadlines. - Results-driven, and detail-oriented with strong organizational skills. Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment While performing the essential functions of the job the employee comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. This position may be worked remotely. Minimum travel may be requested to attend training.

Role Description The Team Lead, Customer Support leads our North America-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on. You’re excited about this opportunity because you will… - Act as a Player-Coach. - Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues. - Support the Team. - Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment. - Coach for Performance. - Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed. - Drive Team Productivity. - Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training. - Collaborate Across Teams. - Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience. Qualifications - You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus. - You know how to inspire, coach, and develop a high-performing remote team. - You care deeply about delivering an outstanding customer experience every time. - You’re a clear and confident communicator, both in writing and in person. - You’re a strong problem solver who can handle complex and escalated issues with ease. - You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.