• Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action. • Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope. • Advise clients on platform behavior, configuration options, and best practices during support interactions. • Participate in client calls to gather context, clarify scope, and communicate resolution status. • Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff. • Maintain accurate records of work completed, including update sets, development stories, and resolution notes. • Adhere to Sigital development standards and client-specific governance requirements. • Support knowledge transfer and internal documentation efforts within the Managed Services team. • Continue professional development through ServiceNow certifications and micro-certifications.

Role Description This is a remote position. - Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management) - Work mode: Remote – EST/CST time zone (Canada / US) - English level: Advanced conversational (B2+ / C1) - Contract type: Staff Augmentation – long-term project - End client: Technology / services company based in Canada Key responsibilities - Technically lead the ServiceNow development team. - Design the solution architecture for the ITSM and SPM modules. - Review and approve team developments, ensuring best practices and platform standards. - Act as the main technical point of contact with the client for architecture, roadmap and technology decisions. - Manage instance configuration, upgrades and platform lifecycle. - Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod). Preferred certifications (non-blocking) - Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable. - Certified Implementation Specialist – SPM (CIS-SPM). - ServiceNow Certified Technical Architect (CTA) – differentiator. Additional technical skills - Advanced command of JavaScript, GlideScript, Scripted REST APIs. - Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools). - Experience with Performance Analytics and Dashboards in ServiceNow. - ITIL v4 (certification desirable). Selection process - Resume review and certification verification. - Technical interview in English with the client team. - Technical assessment on the ServiceNow platform. - Final culture / fit interview with the client. Qualifications - Certification: ServiceNow Certified System Administrator (CSA) - Valid and current. - Certification: ServiceNow Certified Application Developer (CAD) - Valid and current. - Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles. - Documented experience in multi-module architecture design and definition of development standards. - Advanced conversational English (B2+ / C1).

Role Description Estamos em busca de um(a) Arquiteto(a) de Soluções ServiceNow para atuar em projetos estratégicos, liderando a definição e implementação de arquiteturas robustas, escaláveis e alinhadas às melhores práticas da plataforma. Este(a) profissional terá papel fundamental na condução técnica das iniciativas, atuando em conjunto com áreas de negócio, stakeholders e equipes de desenvolvimento para garantir a entrega de soluções inovadoras e de alta qualidade. - Liderar o desenho e a arquitetura de soluções na plataforma ServiceNow; - Definir padrões técnicos, frameworks e boas práticas de desenvolvimento; - Atuar como referência técnica para equipes de desenvolvimento, analistas e stakeholders; - Traduzir requisitos de negócio em soluções técnicas escaláveis, seguras e sustentáveis; - Apoiar projetos de implementação, evolução e integração entre ServiceNow e sistemas corporativos; - Garantir governança da plataforma, considerando aspectos de performance, segurança, manutenção e escalabilidade; - Participar de workshops técnicos, discovery sessions, levantamento de requisitos e definição de soluções; - Avaliar impactos técnicos, riscos e oportunidades de melhoria contínua no ambiente ServiceNow; - Conduzir revisões arquiteturais e apoiar a tomada de decisões estratégicas relacionadas à plataforma. Qualifications - Inglês Intermediário; - Experiência sólida em arquitetura e implementação de soluções na plataforma ServiceNow; - Conhecimento avançado dos módulos e capacidades da plataforma; - Experiência com integrações utilizando APIs REST, SOAP e tecnologias de integração corporativa; - Conhecimento em modelagem de dados, governança e segurança da plataforma; - Vivência na definição de arquiteturas corporativas e soluções escaláveis; - Capacidade de liderança técnica e atuação consultiva junto a áreas de negócio e equipes multidisciplinares; - Excelente comunicação, visão estratégica e habilidade para conduzir discussões técnicas e funcionais. Requirements - Certificações ServiceNow (CSA, CAD, CIS ou equivalente); - Experiência em projetos globais e ambientes complexos; - Conhecimento em ITSM, ITOM, CSM, HRSD ou outros módulos ServiceNow; - Vivência com metodologias ágeis e práticas DevOps. Benefits - Remoto; Company Description Você conhece a Icon? Apaixonados por pessoas e especialistas em tecnologia. Nosso trabalho é encontrar talentos e soluções sob medida para os nossos clientes. Vem encontrar o seu projeto ideal conosco e participar da comunidade ICON!

Role Description As a ServiceNow Quality Assurance Engineer at Nuvitek, you will be responsible for ensuring the quality and performance of software applications. You will: - Work autonomously to apply and establish testing best practices. - Collaborate with the development team to lead the design, development, implementation, and maintenance of a test automation framework that supports multiple project needs, using tools like FitNesse, Selenium, and Cucumber, and writing test scripts in Java. - Deploy test automation to a continuous integration environment and ensure that test results are communicated clearly and promptly. - Participate in sprint planning and work closely with the project team to identify risks and impacts for the systems being tested. - Create and generate test scenarios from user stories and acceptance criteria. - Manage multiple project schedules at different phases of testing, maintaining strong organizational skills and the ability to prioritize tasks effectively. - Coordinate QA tasks and priorities for each project, including identifying QA/testing environment needs. - Walk through and demonstrate testing results to Product Owners and business stakeholders to gain sign-off on user stories. - Ensure defects or requirement changes identified during testing are tracked, verified, and resolved before moving the application into production. Qualifications - 3-5 years of experience in software application testing. - 2+ years of performance testing experience using tools like Selenium or Playwright, preferably with low-code platforms such as ServiceNow. - Experience in automation testing is highly desirable. - Strong understanding of Agile methodologies and experience in creating test cases from acceptance criteria. - Independent performer with the ability to mentor junior team members. - Experience in Agile testing is a must for this role. - Proficient in using JIRA or other Agile delivery tools. - Demonstrable experience in various types of testing, including automated, exploratory, load, and performance testing on web services and applications. - Strong experience and background in UAT processes, including test scenario and case design, functional testing, system testing, and regression testing. - Deep knowledge of software quality assurance and testing methodologies. - Experience in developing test strategies, generating testing plans, writing testing scripts, and managing issues through tracking metrics. - Ability to multitask, manage time effectively, and deliver on multiple projects. - Strong verbal and written communication skills, with the ability to work effectively with technical and business teams at all levels. Requirements - Experience using tools and technologies like FitNesse, Selenium, Cucumber, Jenkins, Bamboo, Java, Blazemeter, JMeter, Zephyr Squad. - Experience with Agile methodologies and project management. - Experience with 508 compliance testing. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Disability and Life Insurance - Parental Leave - 401K - Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.