• Designing the full testing framework - including unit, integration, system, regression, UAT, and performance testing - tailored to the ServiceNow customization; • Collaborating closely with the project team to understand application requirements, create test cases, and ensure comprehensive test coverage; • Coordinating with business owners, developers, and end-user representatives to ensure test scenarios reflect real-world usage across different regions, roles, and support request types; • Reviewing manual test cases and user stories in Azure DevOps projects; • Creating and managing test cases, test data, and defects in Azure DevOps; • Participating in Sprint planning and retrospective sessions.

Role Description We are seeking a skilled Business Analyst – ServiceNow to support and enhance enterprise ServiceNow implementations, with a strong focus on AIM/IAM frameworks, Information Security processes, and access management optimization. This role partners closely with engineering, DevOps, InfoSec, and business stakeholders to deliver scalable, compliant, and efficient solutions across the organization. - Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms. - Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes. - Support initiatives across Identity Governance & Administration (IGA), Security Operations, and IT Service Management (ITSM). - Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria. - Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards. - Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements. - Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations. - Identify opportunities for process improvement and automation within ServiceNow. - Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams. Qualifications - 4+ Years of experience as a Business Analyst working with ServiceNow in an enterprise environment. - Strong understanding of IAM / IGA concepts, access management, and security controls. - Hands-on experience with ITSM processes (Incident, Problem, Change, Request). - Familiarity with Security Operations workflows and InfoSec best practices. - Experience working with DevOps teams and agile delivery models. - Strong analytical, documentation, and stakeholder communication skills. - Ability to manage multiple initiatives and priorities in a fast-paced environment. Requirements - Experience in financial services or highly regulated environments. - Knowledge of ServiceNow modules related to Security Operations, GRC, or IAM integrations. - Familiarity with audit, compliance, and regulatory requirements. - ServiceNow certifications (CSA, CIS, or related) are a plus. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Understand industry and ServiceNow best practices. • Understand Presidio ServiceNow products and service offerings. • Participate in the implementation of delivery projects, including: Gathering requirements from the client, Participating in design development with the Solutions Architect, Implementing requirements defined in Agile stories and tasks

• Projetar, desenvolver e implementar soluções utilizando ServiceNow Now Assist AI, incluindo Virtual Agents, Predictive Intelligence e recursos de IA Generativa; • Colaborar com stakeholders para levantar requisitos e traduzir necessidades de negócio em configurações escaláveis de IA no ServiceNow; • Desenvolver aplicações personalizadas, integrações e automações utilizando Now Assist AI, Flow Designer e outros módulos do ServiceNow; • Otimizar e ajustar modelos de IA no ServiceNow para melhorar precisão, relevância e desempenho; • Fornecer orientação técnica sobre boas práticas de IA e Machine Learning dentro do ecossistema ServiceNow; • Identificar e solucionar problemas complexos relacionados a configurações de IA, scripts e integrações; • Manter-se atualizado sobre as inovações de IA do ServiceNow e contribuir para iniciativas de melhoria contínua; • Demais rotinas da área.