Title: IT Enterprise Project Manager Senior Location: Carolinas Medical Center - 1000 Blythe Blvd, Charlotte, NC Work Type: Remote, Full Time Job ID: R242007 Job Description: Hours Per Week: 40 Schedule Details/Additional Information: Remote in Charlotte. 10% of travel on-site for go lives. Must be PMP certified. Pay Range $51.05 - $76.60 Major Responsibilities: - Manages the development and execution of large or complex enterprise wide health care information technology demands, projects, or programs. Ensures adherence to budget, schedule and scope and business needs using established Enterprise Project Management Office processes and standards. Establishes targets, benchmarks, and success criteria for project delivery and plans, organizes, controls, and evaluates projects from initiation to implementation. Work with stakeholders to effectively utilize all project resources, people, and equipment, through all phases of the demand or project to achieve identified goals and objectives. Steers large, complex, high-priority projects with vision and leadership, driving alignment with strategic objectives and ensuring milestones are achieved on time, within budget, and to high-quality standards. - Develops project demands based on the initial idea request. Captures information such as stakeholders, objectives, requirements, desired dates, milestones, budget estimates, and resource needs. Captures, seeks to eliminate, and monitors risk throughout the approval life cycle. Captures decisions or assumptions made, issues identified, and records actions taken. Monitors and reviews demand approval progress. - Prepare and maintain comprehensive project documentation, including status reports, project plans, and financial records. Develops strategic project plans including information such as project objectives, requirements, scheduling, milestones, budget management, resource management, risk management, and change management. Continuous tracking of deliverables to project objectives. Actively identifies, mitigates, and tracks potential risks during the entire project lifecycle and manages the execution of mitigation plans when triggered. May need to organize and/or join site visits, create site layouts, and determine the placement of equipment and infrastructure, as necessary. - Initiates and facilitates risk identification, establishes mitigation plans and manages their execution when triggered. Captures decisions made and records actions taken. - Manages changes in project scope, schedule, and budget using established change control processes. Holds vendors/vendor resources accountable to meet agreed upon deliverables. - Monitors, reviews, and documents progress towards project milestones and deliverables, actively evaluating the quality of work. Guides project team members and stakeholders to identify and solve issues by utilizing project management knowledge and industry standards . Collaborates with Information Technology teams to ensure solution compliance with approved enterprise technical direction and architectural practices. - Sets and continually manages expectations with all stakeholders. Establishes a clear Responsible, Accountable, Consulted, Informed (RACI) matrix, escalation path, and holds team members accountable. Establishes and executes timely communication plans, keeping all stakeholders abreast of variances and deviations to plan. Produces routine status reports and executive reports as needed. and holds regular status meetings. Guides and directs the daily work efforts of teammates. Assigns duties and responsibilities to teammates. Provides effective role modeling, mentoring and coaching throughout the course of the demand or project. - Conducts post-implementation evaluations and lessons learned sessions to assess project outcomes, ensure benefits and quality standards are met, and capture key insights. Contributes lessons learned to the Organization's Process Assets (OPA's) and knowledge base. Ensures accurate, complete, and well-planned changes into production, following all change guidelines. Contributes toward achieving department performance goals. - Uses appropriate methods and flexible interpersonal style and coaching to develop other Project Managers' capabilities. Provides guidance in how to strengthen knowledge, skills and abilities to improve personal and organizational performance. Motivates team members to work together in the most efficient manner, mitigating team conflict and communication breakdowns. Provides input/recommendations to leadership regarding corrective action or problem resolution on demands, projects, or programs. - Assists the in developing documented processes, techniques, and tools that are part of the demand and project management methodology. Responsible for identifying and implementing changes based on best practices to improve the methodology. Keeps abreast of the latest strategies and trends and implements changes to increase productivity, as needed. - Demonstrate proficiency and coaching and guidance in leveraging Organizational Change Management concepts and methodology to facilitate smooth transitions and maximize adoption of new processes, technologies, and initiatives within our dynamic work environment. Licensure, Registration, and/or Certification Required: - Project Management Professional (PMP) required. Education Required: - Bachelor's Degree or 6+ years of experience required (or equivalent knowledge). in Information Technology or related field. Experience Required: - Typically requires 6+ years. Advanced project management experience in Information Technology with a proven record of successful project delivery. Knowledge, Skills & Abilities Required: - Demonstrated leadership abilities to include demand and project management while coordinating and motivating teammates toward common goals. Ability to establish goals, milestones, and priorities, and to instruct, guide, assign, advise and mentor demand and/or project teams. Ability to mentor ePMO teammates. - Demonstrated ability to manage multiple complex high-priority projects and tasks simultaneously. - Proven ability for risk identification, assessment, and contingency planning. - Proficient in the use of project management methodologies and processes. - Proficiency with Microsoft O365, Project and Strategic Portfolio Management Tools (ServiceNow) - Ability to learn and understand business processes quickly and the overall impact projects have on the business needs of the organization. - Written and oral communication skills with demonstrated ability to concisely communicate and present complex concepts.   Demonstrated ability to interact effectively and professionally with all levels, including C-Suite roles. - Highly motivated, organized, autonomous, self-starter with a focus on delivery of key project objectives and ability to work through large complex projects challenges. - Strong facilitation and persuasion skills with ability to influence others. - Excellent organizational, planning, prioritization, and time management skills. - Proven critical thinking and analytical problem-solving skills with ability to consider financial impact of decisions. - Willingness to build and foster relationships both internal and external to the organization. - Coaches and mentors demand and/or project teammates on project management methodologies and approaches. Physical Requirements and Working Conditions: - This position requires travel, as a result, exposure to varying weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to a normal office environment as well as clinical environments. - Evening or weekend hours may be required on occasion dependent upon project requirements This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

• Audit and validate data to ensure actionable dashboards and analyses • Investigate recurring bugs and propose scalable, long-term solutions • Automate operational processes to free up employees' time • Create and maintain management dashboards to guide decision-making • Explore and integrate AI tools where relevant (agents, LLMs, chatbots)

• On-time project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources • Maintain Project Risk Register to communicate and mitigate overall project risk level • Participate in customer, internal, and/or supplier project kickoff meetings and support the Project Director with preparation & coordination of customer, internal, and/or supplier kickoff meetings • Assist Project Director in organizing project cost structure in Oracle ERP • Develop and maintain a project roster including assigning and monitoring timely completion of project related training activities • Develop and issue the Project Work Plan and related project plans and project procedures; facilitate the implementation of project plans and project procedures across the larger project team • Project administration and configuration management of project documentation to assist the Project Director • Ensure compliance with U. S. export control and other requirements as applicable • Support the development and deployment of project infrastructure and project tools • Support coordination of project activities; monitor and control progress on project deliverables • Organize and archive project correspondence and records consistent with Project Configuration Management Plan • Ensure the conformance of project deliverables with contract and project requirements • Lead, draft, and issue project management meeting notes, action item lists, and project progress reports

Role Description Leads AI enablement for Product Owners (POs) within USRM’s Software Product Operations Team. Accountable for making AI practical in day-to-day PO work—reducing manual effort, improving consistency of artifacts, and accelerating delivery quality. Owns the AI Office Hours program, PO-facing AI repository (prompts, templates, guidance), and the change management needed to drive sustained adoption. This is an individual contributor role focused on enablement and program leadership (not platform ownership or vendor management). While the focus of this role will be AI enablement for Product Owners, this role may also flex into other Project Management responsibilities across the Software Product Operations Team, including Portfolio Operations, Business Architecture, and broader Product Enablement efforts. This role may have in-office requirements depending on candidate location. Key Accountabilities - PO AI Enablement - Partner with Product Management, Tech/tool owners, and early adopters to identify high-friction PO workflows and surface relevant AI solutions (e.g., prompts, templates, usage patterns). - Curate and maintain PO-facing guidance mapped to Product Development Lifecycle phases (discovery, backlog refinement, requirements documentation, OKR/roadmaps, stakeholder comms), with vetted prompts/templates and governance notes. - Pilot new tools and workflows with early adopters; capture examples and lessons learned; publish simple “how to” guides that teams can adopt quickly. - Represent product excellence and change management in day-to-day program management for AI in the Product Development Lifecycle initiative in partnership with Technology, advocating for uses cases where we need experimentation for new tools and creating communication and enablement for POs when tooling decisions are finalized. - AI Training, Office Hours, and Community - Own the recurring AI Office Hours: plan topics, recruit speakers, facilitate sessions, and publish artifacts/recordings. - Maintain the PO AI Resource Repository (hub/wiki) as the single source of truth for PO-relevant AI content. Collaborate with others who are leveraging this content across the org to inform them of updates and changes. - Manage an Early Adopter/Guild cohort to source use cases and blockers; amplify peer examples to accelerate adoption. - Change Management and Stakeholder Alignment - Drive role-based enablement with clear roles and responsibilities across Product, Engineering, and Business partners. - Partner with Agile leaders to align AI guidance with current standards; ensure changes land with teams. - Coordinate with Portfolio Ops, Business Architecture, and Analytics to embed AI enablement into operating forums and communications. - Build strong partnerships with POs/DPOs, Product Enablement, Business Architecture, Portfolio Ops, legal/compliance, security, tool owners (e.g., Microsoft Copilot), and enterprise AI teams. - Communicate progress, risks, and needs succinctly to senior product leadership; capture and act on feedback. - AI in the PDLC Initiative — Program Management (Product Excellence scope) - Prepare leader-ready updates and facilitate a bi‑weekly leaders’ sync focused on product practices (requirements documentation, OKRs/roadmaps, backlog quality). - Track cross-domain actions to closure; maintain a lightweight roadmap of enablement milestones and practice changes for POs/DPOs. Qualifications - Strong knowledge of project management principles and concepts. - Strong ability to manage all aspects of the project management life cycle. - Proficient with project management tools. - Project management certification strongly preferred. - Displays strong communication, organizational, analytical, critical thinking, and team building skills. - Advanced presentation, influencing, and relationship management skills. - Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. - Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred. - Minimum of 8 years of relevant experience to include project management work. Requirements - 5+ years in product operations, program/project management, or product management in a software setting; proven record of cross-functional enablement. - Hands-on, confident daily user of enterprise AI tools (e.g., Microsoft Copilot, ChatGPT/Claude/Gemini); able to document and teach effective prompts and usage patterns. - Experience with Product Delivery Lifecycle practices and workflow (backlog refinement, requirements, OKR/roadmaps, stakeholder communications). - Strong facilitation and change management skills. - Excellent communication and content curation skills (guides, templates, live demos); exec-ready storytelling with data. - Familiarity with Jira/Confluence (or equivalents) and comfort partnering on data with analytics teams (e.g., Shibumi/Power BI). - Experience managing others indirectly or directly through project work.