• responsible for leading customer implementations as a project clinical lead • clearly understand customer’s business objectives and drive the project towards those objectives through clinical workflow analysis and optimization • assisting our customers in developing best practice clinical operations with an emphasis on focused patient outcomes • patient care efficiencies, cost containment/reduction, and customer value propositions • technical responsibilities may include evaluation of business processes, recommending process changes, process documentation, problem identification, database and system configuration, hardware/software specification and/or design, change management, testing recommended strategies, identifying training needs and solution deployment • assisting in the creation and development of our consultative services • development of relevant metrics that demonstrate achievement of clinical, operational, and financial values • actively support product training and implementation through defined implementation processes, access to eLearning, onsite and remote training, and consistent follow-up to ensure adoption and optimal utilization of our solutions/products • work as the clinical resource of the Varian project implementation team as an expert in content curation, product configuration, testing, and workflow • own workflow current state to future state mapping with associated gap analysis • drive detailed requirements gathering sessions through on-site and remote analysis and customer interviews • work with the technical implementation team in translating workflow requirements to actionable technical configuration tasks • develop and help drive customer-specific user adoption strategies and best practices • provide onsite support during system Go-Live and immediate post Go-Live periods

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and integration stages, then owns the orchestration from contract signature through go-live and early adoption. We are committed to empowering businesses with the tools they need to run high-performing, compliant, and scalable spend programmes across EMEA. What you'll do As the Implementation Manager for our Spend Team, you will own the end-to-end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high-growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre-sale through go-live and early spend activation runs smoothly. This role is based in Tel Aviv (3 days in office), with implementation coverage across EMEA. Responsibilities: - Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. - Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. - Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors. - Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. - Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. - Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale. - Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. - 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi-stakeholder technology or financial services implementations. - 4+ years of client-facing delivery or professional services experience in a high-paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). - Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds and job functions, including C-level executives, technical teams, and operations. - Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. - Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: - Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations, including familiarity with common web, SSO, and ERP integration concepts. - Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand-ups, steering committees, and executive readouts. - Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. - Ability to thrive in a fast-moving, ambiguous environment, balancing structured methodologies with pragmatic decision-making to keep complex projects moving forward. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Role Description Are you passionate about making a real difference in the lives of others? Do you thrive in a role where building relationships and solving problems with care matter more than rushing through calls? If so, we invite you to join us as a Client Care Specialist, where your work directly impacts the independence and well-being of seniors and their caregivers. This is not your ordinary contact center role; it is about changing lives, one connection at a time. The Client Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries related to our caption service. This includes account maintenance and training. This is a Remote/Work from Home position reporting to the CEX Operations Supervisor. What you will do: - Inbound phone contacts will be the primary delivery of work as well as Chat services. - Respond to and manage inbound customer inquiries daily. - Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services. - Meet weekly/monthly metrics related to service level, performance, and customer satisfaction. - Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture. - Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service. Qualifications - Experience in verbally explaining complex information in concise terms to customers. - High school diploma or equivalent required; college degree preferred but not required. - Minimum three years Customer Service experience. - Basic telephony troubleshooting experience. - Customer installation support experience. - Minimum two years technical support experience in a call center environment or proven technical ability. - Ability to clearly communicate with a wide variety of customers. - Ability to identify customer needs over the phone. - Good interpersonal skills and a team player. - Logical thinker who can follow standard operating procedures. - Ability to problem solve with limited information. - Positive attitude and a willingness to learn and grow. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Reliable and predictable attendance. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). - Familiarity with Salesforce and Salesforce tools. - Past experience with a communications company in a customer service environment. Requirements - Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. - Must use provided headset for audio quality in our call center environment. - Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone, and keyboard and monitor requiring close vision. - Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Benefits - Compensation: $18.00-$20.00/hr determined by competitive market analysis and internal equity considerations. - Final compensation will be based on the candidate’s qualifications, experience, and business needs. - For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

• Own technical onboarding and go-live for mid-market and Enterprise accounts • Design and deploy AI agents on Astra to automate customer workflows • Build and configure WhatsApp Business API integrations, webhooks, and chatbot flows • Integrate Wati with CRMs (HubSpot, Salesforce) and third-party platforms • Consult customers on AI strategy — identify automation opportunities and drive adoption • Partner with CSMs and AMs to surface expansion signals and upsell opportunities • Serve as escalation point for complex technical issues post-launch • Contribute to internal playbooks, integration templates, and reusable assets