Clean and structure datasets, apply statistical and econometric models, develop analytic frameworks linking facility usage to outcomes, and visualize data to communicate findings effectively to diverse audiences.

• Analyse large and complex Fuel Tax Credit and Payroll Tax datasets • Conduct historical tax reviews and identify refund and recovery opportunities • Perform GPS and telematics data analysis to support tax compliance and insights • Complete payroll wage code mapping, reconciliations, and data validation • Support client engagements and deliver clear, practical, data-driven recommendations • Work with cross-functional teams to improve tax data processes and reporting accuracy

Role Description We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence. - Orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. - Act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one. Qualifications - Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software). - Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users. - Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning). - Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis. - Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records. - Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions. Requirements - Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data into Cloudbeds. - Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads. - Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live. - Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform. - Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics. - Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one. Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence. - Orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. - Act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one. Qualifications - Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software). - Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users. - Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning). - Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis. - Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records. - Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions. Requirements - Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data (reservations, guest profiles, inventory) into Cloudbeds. - Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads. - Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live. - Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform. - Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics. - Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one. Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer