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OBRIO logo
OBRIO

OBRIO is the fast-growing product company inside Genesis business ecosystem with 500% YoY growth.

VIP Account Manager

Location

Ukraine

Posted

42 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglishUkrainian

Job Description

VIP Account Manager

OBRIO

• Вибудовувати довгострокові стосунки з ключовими VIP-клієнтами та експертами • Забезпечувати найвищий рівень сервісу та індивідуального підходу для кожного VIP • Масштабувати підходи до роботи з VIP-аудиторією, впливаючи на retention та лояльність • Побудові персоналізованої VIP-екосистеми, що забезпечує комфорт та залученість ключових клієнтів • Впровадженні нових рішень для підвищення рівня сервісу на глобальному рівні • Аналізі потреб клієнтів і оптимізації бізнес-процесів для збільшення цінності експертної команди • Прямому впливі на метрики задоволеності, утримання та розвитку клієнтської бази

Job Requirements

  • Ти маєш 2+ роки досвіду у управлінні ключовими клієнтами або VIP account management
  • Вмієш розуміти потреби та супроводжувати вимогливу аудиторію
  • Володієш розвиненими навичками комунікації й побудови довіри, орієнтований(-а) на сервіс
  • Ти мислиш аналітично та проактивно шукаєш рішення для масштабних задач
  • Твоя англійська не нижче Upper Intermediate для ефективною комунікації з іноземними клієнтами
  • Амбіційність і проактивність допомагають тобі перетворювати виклики на досягнення.

Benefits

  • Свободу у форматі роботи — можливість працювати повністю remote.
  • Сильне середовище для зростання — 75% команди формують middle та Senior спеціалісти, тож ти швидко зростаєш через складні задачі та сильних колег.
  • Час на відновлення — 20 оплачуваних днів відпустки та лікарняні. Щоб досягати якнайкращих результатів потрібно якнайкраще почуватись.
  • Причетність до соціально важливих ініціатив — участь у благодійних проєктах, волонтерстві та підтримці мобілізованих колег і їхніх сімей. Один з наших проєктів OBRIO Innovation Space x КПІ нещодавно номінований на DOU Awards.
  • Інвестиції у твій професійний розвиток — внутрішнє навчання, менторство та участь у топових українських і міжнародних конференціях (IT Arena, DOU Days, Web Summit, TikTok & Meta Summits).
  • Круті колаборації — об’єднуємось з українськими брендами (СЕНС, Matcher, Syndicat, KURAZH) та підтримуємо розвиток української култьури.

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