Avinode Group

• Develop an understanding of your customers’ business drivers and challenges. • Establish a strategic advisor relationship with your customers. • Proactively offer strategic insights and solutions to address customer challenges. • Identify opportunities for expanding the scope of Avinode Group’s products. • Communicate and share customer needs and pain points with Product to influence product roadmap enhancements. • Stay updated on industry trends by attending events and conferences. • Log activities and tasks consistently and track sales opportunities in Avinode Group’s CRM system.

• Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts. • Drive product adoption, user engagement, and business value across your portfolio. • Proactively manage customer health and create action plans to mitigate churn risk. • Use data to inform your customer strategy, including CHS, usage trends, and key milestones. • Collaborate closely with Account Managers to support renewals and uncover expansion opportunities. • Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals.

• Serve as the primary point of contact for technical issues via phone, email, and interactive chat. • Diagnosing and resolving technical issues through troubleshooting. • Responding to queries and offering practical advice on problem-solving. • Maintaining accurate records of technical issues and resolutions. • Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs. • Write and maintain API & Integration documentation and implementation best practices. • Use the learnings from your support cases to contribute to support documentation for our web-based products.

• Serve as the primary point of contact for technical issues via phone, email, and interactive chat. • Diagnosing and resolving technical issues through troubleshooting. • Responding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively. • Maintaining accurate records of technical issues and resolutions. • Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs. • Write and maintain API & Integration documentation and implementation best practices. • Use the learnings from your support cases to contribute to support documentation for our web-based products.