Role Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at Stukent embodies the Stukent values and commits fully to our mission to help educators help students help the world. Because Customer Success Managers are the primary customer interface, an extra measure of determination is required to ensure customer care. By doing this, the CSM cultivates relationships that drive success, retention, loyalty, and advocacy. The Customer Success Manager oversees the entire customer journey, from onboarding to maximizing product adoption, usage, and overall satisfaction. Their ultimate responsibilities include: - Driving renewals and retention - Securing referrals - Fostering instructors who serve as references - Cultivating highly enthusiastic, loyal customers Location: On-site in Idaho Falls, Idaho, or Remote in strategic territories. We are looking for CSMs in California, Colorado, Idaho, & Utah. Qualifications - 2+ years of experience in sales or customer relationship management - Patience and tolerance in escalated situations with customers - Consistency in delivering world-class customer service and care - Excellent organizational abilities in managing hundreds of customers in a book of business - Ability to handle multiple channels of customer requests simultaneously - Exceptional written and verbal communication skills Requirements - Previous experience using Salesforce or other CRMs - Proficiency in Microsoft Office and Google Workspace - Bachelor’s degree in Business, Marketing, Sales, or a related field Benefits - Paid Time Off & Paid Sick Leave - Paid Parental Leave - 401(k) with Match - Longevity Bonuses - Health, Vision, Dental, and Life Insurance - Indemnity, Short-Term Disability, Critical Illness, & More - Enjoy rapid growth in a mission-driven environment - Thrive in a highly collaborative workplace

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation. As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. Join us as we innovate, execute, and build the future of farming together. YouTube | X | Instagram | LinkedIn | News Location preference: Murcia Region. As the Technical Customer Success Manager (TCSM) at Carbon Robotics you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. In the post implementation stage you are responsible for customer machinery preventative maintenance and repairs. You will ensure continued customer satisfaction post delivery by establishing a trustworthy relationship. Other responsibilities will include acting as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.` Duties & Responsibilities: - Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments. - Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers. - Logging, documenting and communicating customer experience and pain points to engineering and product teams. - Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams. - Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons. - Overseeing and management of service tickets for service territory. - Exercise safe working practices and procedures at all times. - Participate in the rotation of weekend on-call duties and after-hours phone support. - Demonstrates work cleanliness. - Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition. - Build strong cross-functional relationships with customers and teams within Carbon Robotics. - Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas. - Support demonstration and implementation activities. - Collect and upload data to assist with model labeling. - Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets. - The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation. - In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties. Ideal Knowledge, Skills, and Abilities: - Ability to diagnose problems with equipment or machinery - Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems - Ability to remain calm, composed, and articulate when dealing with difficult customer situations - Excellent relationship management, customer service, and communication skills - Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment - Ability to lift up to 55 pounds - Trailer towing experience preferred but not required - Valid driver’s license required - Verbal and Written English literacy required and bilingual requirements are regionally preferred. Why would you join Carbon Robotics? Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry. We offer competitive compensation and benefits to our full time US based* employees, including: - Competitive salaries - Pre-IPO Stock Options - Generous Benefits: - Fully-paid medical, dental, and vision insurance premiums for you and all dependents - Choice of PPO or HDHP/HSA - Virtual Care - Doctor on Demand - Employee Assistance Program - Mental Health HRA - Restricted Healthcare Travel support - Menopause Support - Life Insurance - Long Term Disability - Flexible PTO - 401(k) plan - Pet Insurance - Commuter Benefits - Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success. *Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. #talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics

Job Description: As a Customer Success Manager (CSM), you’ll work to engage, retain, and empower our customers to fully leverage our platform and achieve their desired business outcomes. You’ll build strong, trusted relationships with Public Sector clients, positioning yourself as a strategic advisor who drives long-term value. Working closely with Account Executives, you’ll drive renewals and identify expansion opportunities to achieve best-in-class gross and net retention targets. Who you’re committed to being: - A trusted advisor who champions customer success and ensures alignment between customer goals and business outcomes. - A proactive, strategic thinker who anticipates customer needs and takes initiative to mitigate risks. - A relationship-builder with strong communication skills and the ability to engage senior technology leaders. - A data-informed professional who uses insights to guide decisions and create measurable impact. - A collaborative teammate who thrives in a dynamic environment and influences change through customer advocacy. What you’ll do: - Drive forward the Client Engagement Model to ensure mutual success for customers and the organization. - Take full accountability for customer accounts throughout the lifecycle — from onboarding through renewal. - Anticipate customer needs, mitigate risk, and ensure a seamless renewal and negotiation process. - Use tools and systems to track and report on customer experience, health, product utilization, and realization of value drivers. - Take timely, corrective actions based on insights to make strategic recommendations that enable customer success. - Inspire and guide customers to adopt best practices and drive change for improved platform utilization. - Predict and forecast risk, renewal, and expansion opportunities within your customer portfolio. Experience you’ll bring: - Proven experience in customer success or a related field (sales, professional services, consulting, or technical enablement). - Experience supporting global enterprise customers across SaaS and On-Premises solutions. - Strong relationship management skills with the ability to engage CTO, CIO, VP of Engineering, and other senior technology leaders. - Understanding of the software development life cycle and related workflows. - Technical aptitude to grasp and articulate complex concepts across development and IT solutions. - Experience working in the public sector. - Experience working with highly regulated products or environments, with an understanding of complex compliance processes; reseller or channel experience is a plus. - Ability to travel 25–50% as needed. Requirements: - Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree. - Experience with Gainsight and Salesforce.com preferred. - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The annual US base + variable range for this role is $104,000- $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications will be accepted on an ongoing basis. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1

• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion. • Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization. • Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes. • Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs. • Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs. • Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.