• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion. • Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization. • Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes. • Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs. • Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs. • Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

• Mentor and guide customers on implementation strategies and usage best practices for Sonatype products. • Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments. • Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders. • Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes. • Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement. • Work cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes. • Serve as the voice of the customer by sharing insights that influence product improvements, roadmap priorities, and advocacy programs. • Use tools such as Salesforce, Gainsight, customer usage data, and AI-enabled insights to understand customer health, engagement, and opportunities. • Help customers not only renew, but expand their success with Sonatype through consultative guidance and proactive problem-solving. • Coach and support less experienced team members by sharing technical knowledge, customer engagement practices, and best practices.

• Mentor and guide customers on implementation strategies and usage best practices for Sonatype products. • Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments. • Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders. • Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes. • Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement. • Work cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes. • Serve as the voice of the customer by sharing insights that influence product improvements, roadmap priorities, and advocacy programs. • Use tools such as Salesforce, Gainsight, customer usage data, and AI-enabled insights to understand customer health, engagement, and opportunities. • Help customers not only renew, but expand their success with Sonatype through consultative guidance and proactive problem-solving. • Coach and support less experienced team members by sharing technical knowledge, customer engagement practices, and best practices.

• This is an ownership role, not a do-everything role. • You own two pillars of our marketing technology function — accountable for the outcomes. • Creatio CRM (roughly 70% function weighting). • Southend’s in-house Creatio expertise lives with you. • You’ll certify across Sales, Marketing, Service, and custom application modules. • We fund the training and certifications. • Website portfolio (roughly 30%). • The strategy, quality, performance, security, and SEO/AEO posture of our WordPress sites and microsites — built primarily on Elementor — is yours to direct. • For every initiative, you make the call on how it gets delivered: Execute it yourself. • High-judgment Creatio design, integration architecture, vendor selection. • Delegate to your team. • Content updates, forms, email sends, list pulls, webhook setup, day-to-day Creatio configuration, routine Elementor edits, plugin updates, on-page SEO. • Commission external vendors. • You make that call too. • What You’ll Own Creatio CRM: Own the Sales module: pipeline structure, lead routing, opportunity workflows, and sales-team enablement — partnering with the CSO and CSSO. • Own the Marketing module: campaigns, segmentation, email automation, and attribution — partnering with the CMO. • Own the Service module: case management configs, support workflows, and customer-success tooling. • Build and maintain custom apps, integrations, and low-code solutions inside Creatio. • Stand up reporting and dashboards for marketing, sales, ops, and leadership. • Oversee user access, data hygiene, and CRM governance. • Oversee our WordPress sites and microsites: roadmap, uptime, performance, security patching, plugin management, and hosting. • Own the Page Builder and UI standard — templates, global styles, reusable blocks, and related conventions to follow for page edits and content updates. • Lead SEO and AEO (answer engine optimization) strategy across traditional search and modern answer engines. • Set the technical standards for page speed, accessibility, schema markup, mobile experience, and analytics tracking. • Architect and oversee integrations between Creatio, our WordPress properties, our marketing stack, and third-party systems. • Build and maintain authenticated API integrations using forms authentication (AuthService.svc) and OAuth tokens. • Establish and enforce integration discipline: version control, packaged customizations with explicit dependencies, a schema prefix convention, and a Postman test suite for every endpoint. • Own the monitoring, error handling, and retry/recovery behavior for every integration in production. • Manage and grow our Marketing Technology Administrator. Be technical liaison for external marketing tech vendors. Scope engagements, bring spend recommendations to the CMO, and own delivery. Translate business needs into a clear technical roadmap, with a defensible make/buy/delegate call on each initiative. Be the accountable owner for delivery. When something breaks or slips, you own the response. Compliance, Privacy & Regulatory Responsibility: A strong, instinctive commitment to compliance is non-negotiable for this role. Every system must operate with HIPAA, privacy, and pharmacy-industry regulation in mind. Zero exceptions.