• Responsible for the analysis, design, build, implementation, optimization, and ongoing support of pharmacy-related clinical systems. • Acts as the liaison between Pharmacy, IT, and vendors. • Evaluates and recommends system enhancements, performs production maintenance, leads testing, and documentation efforts. • Collaborates with stakeholders to assess needs, develops solutions, provides proactive user support, and ensures timely delivery of project work.

• Maintain certification in primary EHR module (if applicable) and demonstrate proficiency across multiple applications. • Independently lead workflow demonstrations and functional presentations for users and stakeholders. • Perform advanced system configuration, build, and troubleshooting with minimal supervision. • Serve as a subject matter expert for assigned applications and project initiatives. • Act as a mentor and resource to Application Analyst I staff, supporting decision-making and prioritization. • Manage and resolve complex tickets across multiple modules, ensuring timely and accurate solutions. • Lead end-user training sessions and cross-functional meetings, including collaboration with IT and help desk teams. • Develop strong understanding of cross-functional systems, workflows, and upstream/downstream impacts. • Collaborate with infrastructure, security, and interface teams to resolve issues and implement solutions.

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products • Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings • Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders • Develop and maintain an up-to-date understanding of product changes and methodology improvements • Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software • Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management • Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally • Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce • Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner • Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations • Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

• Support different compensation core processes, like the annual compensation cycle, pay equity and salary planning. • Participate in special projects. • Performing comp admin tasks related to manual updates for global transfers, manual uploads (ABS for bonus calculation, fixed allowances, LOA proration, etc). • Troubleshooting issues during the live cycle. • Key participation in the testing phases for regular cycles and for enhancements. • Outlier review follow up, consolidation of information and analysis of data. • Global data submission for participation in the annual WTW compensation survey. • Participation in budget salary planning surveys for Mercer and WTW. • Support the salary planning process with data preparation and analysis. • Invoice reconciliation, usage analysis of recognition programs, etc. • Pay for performance analysis. • Redesign processes and tools for regular audits in compensation information to ensure accuracy.