• Quote and sell insurance products to potential clients • Build and maintain strong relationships with clients to ensure customer satisfaction • Analyze clients' insurance needs and provide appropriate recommendations • Explain policy details, coverage limits, and exclusions to clients • Assist clients in completing insurance applications and necessary paperwork • Process policy changes, endorsements, and claims accurately and efficiently • Stay updated on industry trends, regulations, and changes in insurance policies • Collaborate with underwriters to negotiate terms and conditions for policies

• Partner with Portfolio Directors & Senior Production Manager peers & Globalize Client Engagement team to develop strategy & plans to increase/maintain profitability and operational footprint. • Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and/or profitability. • Together with Portfolio Directors and Implementation team develop and implement long-term Localization & QA strategies aligned with the company's global goals. • Participate in high-level decision-making processes and provide insights on how Localization & QA can support business expansion and market penetration. • Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills. • Managing strategic and more complex clients and budgets, including forecasting and financial planning for Localization & QA initiatives. • Making higher-level financial decisions to allocate resources effectively across multiple projects and regions. • Leading initiatives to continuously improve the quality and effectiveness of Localization & QA efforts. • Handling complex issues and crises that arise during Localization & QA projects, including major quality problems, vendor failures, and unexpected market changes. • Perform workflow design and onboarding for Localization & QA services and technology implementations. • Oversee production of Localization & QA projects to ensure that timelines are met. • Ensure a standard of consistency, accuracy, and excellence across all localized & QA deliverables. • Help team members navigate project ambiguities and problem solve. • Coach and mentor team members, drive a continuous growth mindset. • Plan, in cooperation with HR, growth paths for their team members and provides them with feedback and regular performance assessments. • Create and share production reports. • Cooperate with Client Engagement team to quote for key projects and efforts. • Cooperate with Finance and other support structures to share production data and forecasts. • Perform other special projects or duties when required. • Drive the adoption of new Localization & QA technologies and tools to enhance efficiency and quality. • Lead efforts to achieve Project Manager standardization across the different locations. • Right size the team according to the account and business requirements. • Ensure that all client documentation is fully up to date and easily accessible. • Attend QBR, MBR, any account meetings as needed.

• Develop and implement Globalize growth strategy operational delivery, leveraging the full suite of KWS project management tools. • Report to the Portfolio Director and be responsible for a book of business encompassing either one or multiple strategic accounts. • Partner with Portfolio Directors & Senior Production Manager peers & Globalize Client Engagement team to develop strategy & plans to increase/maintain profitability and operational footprint. • Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and/or profitability. • Together with Portfolio Directors and Implementation team develop and implement long-term Localization & QA strategies aligned with the company's global goals. • Participate in high-level decision-making processes and provide insights on how Localization & QA can support business expansion and market penetration. • Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills. • Manage strategic and more complex clients and budgets, including forecasting and financial planning for Localization & QA initiatives. • Make higher-level financial decisions to allocate resources effectively across multiple projects and regions. • Lead initiatives to continuously improve the quality and effectiveness of Localization & QA efforts. • Handle complex issues and crises during Localization & QA projects, including major quality problems, vendor failures, and unexpected market changes. • Perform workflow design and onboarding for Localization & QA services and technology implementations. • Oversee production of Localization & QA projects to ensure that timelines are met. • Ensure consistency, accuracy, and excellence across all localized & QA deliverables. • Help team members navigate project ambiguities and problem solve. • Coach and mentor team members, drive a continuous growth mindset. • Plan, in cooperation with HR, growth paths for their team members and provides them with feedback.

• Produce assigned conferences from concept through execution, including agenda development, speaker recruitment, content creation, and event planning • Conduct market research to identify industry trends, emerging topics, key challenges, and opportunities relevant to assigned conferences • Analyze research and industry feedback to develop conference agendas that address market needs and deliver value to attendees and sponsors • Identify, recruit, and manage speakers, moderators, and industry experts for conference participation • Build and maintain professional relationships with industry leaders, executives, speakers, sponsors, and attendees • Collaborate with Audience Development, Sponsorship Sales, Marketing, and Conference Coordination teams to support event growth and execution • Monitor conference performance and contribute to strategies that support attendance, sponsorship revenue, and overall event success • Maintain accurate records of speaker communications, event updates, and related activity within internal systems and CRM platforms • Attend and oversee live conferences, including speaker management, opening and closing remarks, session moderation, and onsite event execution as needed • Support audience development and sponsorship initiatives when necessary to help ensure the success of assigned events • Participate in team meetings, planning discussions, and ongoing event strategy development