Keywords Studios logo
Keywords Studios

International technical and creative services provider to the global video games industry and beyond.

Senior Production Manager

ProducerProducerFull TimeRemoteSeniorTeam 10,001+Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

15 days ago

Salary

$110K - $150K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Senior Production Manager

Keywords Studios

• Develop and implement Globalize growth strategy operational delivery, leveraging the full suite of KWS project management tools. • Report to the Portfolio Director and be responsible for a book of business encompassing either one or multiple strategic accounts. • Partner with Portfolio Directors & Senior Production Manager peers & Globalize Client Engagement team to develop strategy & plans to increase/maintain profitability and operational footprint. • Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and/or profitability. • Together with Portfolio Directors and Implementation team develop and implement long-term Localization & QA strategies aligned with the company's global goals. • Participate in high-level decision-making processes and provide insights on how Localization & QA can support business expansion and market penetration. • Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills. • Manage strategic and more complex clients and budgets, including forecasting and financial planning for Localization & QA initiatives. • Make higher-level financial decisions to allocate resources effectively across multiple projects and regions. • Lead initiatives to continuously improve the quality and effectiveness of Localization & QA efforts. • Handle complex issues and crises during Localization & QA projects, including major quality problems, vendor failures, and unexpected market changes. • Perform workflow design and onboarding for Localization & QA services and technology implementations. • Oversee production of Localization & QA projects to ensure that timelines are met. • Ensure consistency, accuracy, and excellence across all localized & QA deliverables. • Help team members navigate project ambiguities and problem solve. • Coach and mentor team members, drive a continuous growth mindset. • Plan, in cooperation with HR, growth paths for their team members and provides them with feedback.

Job Requirements

  • 6-8 years of previous experience in Audio, Text, LQA or FQA, preferably in a multinational context
  • Bachelor’s degree or equivalent (e.g. in Business Administration, Translation, or related field)
  • Strong knowledge of Microsoft Office & Google tools
  • Strong customer-centric focus
  • Excellent team management and organizational skills
  • Demonstrated solid experience of delivering standard work processes as well as tactical/operational expertise
  • Development of business processes (recommendations, procedural documents), detailed project plans and status reporting mechanisms
  • Proven ability to build strong relationships across all levels of the business, including senior leaders and executives
  • Initiative and responsibility: willingness to act proactively by identifying opportunities and anticipating changes/knowing when to escalate correctly
  • Excellent communication skills and ability to create good and strong relationships with different kinds of local and international stakeholders
  • Has the ability to work under pressure and according to tight timelines
  • Skills in data, metrics and managing performance delivery
  • A high degree of cultural sensitivity demonstrated ability to work effectively with multi-cultural and business teams.

Benefits

  • Equal Opportunities Policy
  • Workplace offers equal opportunities for all employees

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