Virtual contact center connecting enterprises with a flexible network of skilled agents to elevate customer experiences.
Site/Operations Manager
Location
Philippines
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Site/Operations Manager
Liveops, Inc.
• Oversee day-to-day agent and independent contractor operations, ensuring alignment with company standards and client expectations. • Serve as the primary escalation point for local operational issues. • Maintain a professional workspace presence to host client visits and represent the company locally. • Partner with recruitment teams to support hiring efforts of in-country support and ensure smooth vetting and onboarding processes. • Coordinate with legal and HR teams to manage documentation and audits.
Job Requirements
- Bachelor’s Degree in Business or Management or equivalent
- 5+ Years in operations management, preferably within a BPO or virtual contact center environment
- 3+ years in team leadership, particularly focused on managing remote or distributed teams
- Strong understanding of Philippine labor laws and compliance practices
- Excellent communication and stakeholder management skills.
- Experience working with international teams and clients.
Benefits
- Professional shared workspace (e.g., WeWork)
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