• Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security • Use AI to accelerate admin work, from drafting documentation and validation rule logic to triaging requests and identifying automation opportunities • Build and maintain declarative automation (Flows, validation rules, approval processes, dynamic forms) • Administer Salesforce CPQ: product catalog, price books, bundles, discount schedules, and approval workflows • Triage and resolve incoming Salesforce requests with clear communication and quick follow-through • Own projects end to end, from gathering requirements with stakeholders through design, build, testing, documentation, and rollout • Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably • Partner with developers and architects on data integrity, integration health, and technical debt cleanup • Document configurations, processes, and decisions so the team can scale without losing context • Support our GTM teams with training, enablement, and clear answers when things break • Participate in agile ceremonies including sprint planning, standups, retros, and demos, and contribute to a healthy, predictable delivery rhythm • Serve as scrum master as part of the team's regular rotation, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint.

• Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users. • Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports. • Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency. • Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others. • Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management. • Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution. • Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices. • Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines. • Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity. • Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.

• Support our Ops Strategists in delivering on Salesforce implementations or change management projects • Manage inbound support tickets for both system enhancements and issue resolution • Collaborate with stakeholders on developing sustainable and scalable business processes • Develop Salesforce administrative best practices and frameworks for implementing and maintaining them across the portfolio • Provide administrative support and development bandwidth across varying platforms in the following categories: CRMs (Salesforce, Zoho, HubSpot, etc.) Sales Enablement solutions (SalesLoft, Outreach, InsideSales, etc.) Telephony solutions (Talkdesk, Ring Central, native CRM voice solutions, etc.) Support Platforms (Salesforce, Zendesk, Zoho Desk, Freshdesk, etc.)

Role Description As a Salesforce Administrator, you’ll be the go-to owner of our Salesforce environment—keeping it clean, reliable, and trusted by the field. You’ll handle the daily care and feeding of the platform: - Triage user requests, resolve issues, build and refine workflows. - Ensure data flows accurately across accounts, contacts, opportunities, and renewals. - Build dashboards and reports that sales, marketing, finance, and delivery teams rely on. This role is ideal for someone who enjoys hands-on system work, takes pride in tidy data, and finds satisfaction in making tools easier for the people who use them every day. In this role, you will: - Own day-to-day administration of Salesforce, including users, profiles, permissions, roles, page layouts, fields, validation rules, workflows, and automations. - Serve as the primary point of contact for Salesforce user support; triage and resolve incoming requests through a ticket queue with clear prioritization and timely follow-through. - Build and refine reports and dashboards for forecasting, pipeline health, territory performance, activity tracking, and renewal risk. - Maintain data integrity and hygiene across accounts, contacts, opportunities, subscriptions, and renewals through regular audits, deduplication, and cleanup routines. - Document standard processes, field definitions, and workflows so users can self-serve and changes can be tracked over time. - Partner with sales, marketing, finance, and delivery teams to translate business needs into practical Salesforce solutions. - Support integrations between Salesforce and connected tools (e.g., marketing automation, sales engagement, billing) and help maintain a unified view of the customer lifecycle. - Deliver training, office hours, and enablement materials that drive consistent adoption and good habits across the field. - Identify gaps, friction, and inefficiencies in the platform and proactively recommend improvements. - Work on ad hoc projects and strategic initiatives as applicable. Qualifications - Hands-on experience administering Salesforce in a fast-paced commercial environment. - Enjoy the operational side of the job—running a clean ticket queue, closing loops, and helping users unblock themselves. - Take pride in tidy, trustworthy data and aren’t shy about chasing down the source of a problem. - Comfortable balancing system governance with usability—building guardrails without slowing the business down. - Communicate clearly with non-technical users and translate business questions into reports and workflows that answer them. - Bring an analytical mindset and can tell a clear story with data through dashboards and reports. - Operate effectively with ambiguity while consistently driving clarity, structure, and accountability. Requirements - 3+ years of hands-on Salesforce administration experience (Sales Cloud). - Demonstrated experience supporting end users, managing a ticket queue, and resolving day-to-day platform issues. - Proven ability to build and maintain reports, dashboards, workflows, validation rules, and automations. - Strong attention to detail and a commitment to data quality and process rigor. - Comfortable operating cross-functionally with sales, marketing, finance, and delivery stakeholders. - Salesforce Administrator certification preferred but not required. - Bachelor’s degree in Business, Information Systems, or a related field preferred. Benefits - Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave. - A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained. - A 401(k) plan with a 3% employer match. - The budgeted salary for this position is $85,000–$100,000 USD + annual bonus. Actual pay will be adjusted based on experience. - This role will be 100% remote, with infrequent travel (generally 0–2 times per year). Core time zones for work are East/Central.