Title: Customers Support Specialist II Location: US-Utah-SLC Job Description: Job Description Summary ‎ apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. $20/hr. start, Monday – Friday, days, hybrid shift ‎ How will you make an impact & Requirements ‎ Must be able to start July 20, 2026 and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance. apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. Responsibilities - Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. - Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more. - Take ownership of resolving customer service and healthcare navigation issues - Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service - Keep customer information confidential and in compliance with HIPAA regulations - Manages case backlog attentively and documents each interaction in Salesforce - Exercises problem resolution skills when handling customer concerns using various internal tools - Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned - Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications - 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims - appointments, strong organizational skills, and the ability to solve problems. - Medical office experience preferred but not required - Two years of proven customer service and/or patient care experience - Strong communication skills, both verbal and written - Tech savvy- the ability to use and navigate members with our mobile technology - Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training - Positive, friendly, and professional demeanor with customers - Adept at juggling multiple tasks and customer support requests at the same time - Familiarity with Salesforce Service Cloud and Google Suite is a plus - Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone - Spanish speaking and writing skills are a plus At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. What you’ll love about working here: - Fun, friendly, and unique culture – Bring your whole self to work every day! - Paid time off & paid holidays - Employer contributions for HSA accounts - Tuition assistance - Matching 401(K) Location: Sandy UT -Hybrid/Remote ‎ Compensation: $20.00 to $30.00

• Supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. • Focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. • Contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts. • Reviews invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers. • Conducts quality assurance checks across all billing cycles to ensure completeness and consistency. • Compares invoice data to source systems, billing inputs, or customer contracts to validate correctness. • Identifies and documents billing variances or recurring issues and escalates to the Billing Operations Supervisor or Analyst for resolution. • Partners with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing. • Maintains records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes. • Supports end-to-end testing and validation during system updates, migrations, or new product introductions. • Participates in process improvement efforts to enhance billing efficiency and data integrity.

• Lead all Medicaid billing processes (network and out-of-network) across our multi-state operations. • Manage and optimize performance of our third-party billing vendor handling out-of-network claims. • Track and improve key revenue cycle metrics including days in A/R, denial rates, collection ratios, and first-pass claim acceptance. • Collaborate with clinical, medical, and administrative teams to ensure accurate documentation, timely charge entry, and proper coding. • Leverage our EMR and RCM platforms (experience with Kipu and/or Collaborate MD strongly preferred). • Manage claim submissions, follow-up, appeals, payer relations, and reimbursement optimization with a primary focus on Medicaid. • Develop billing workflows, policies, and internal controls to support scalability as the organization grows. • Provide leadership, training, and mentorship to internal billing staff while maintaining strong coordination with external partners. • Monitor regulatory changes, payer policies, and industry updates affecting behavioral health billing. • Deliver regular performance reports and revenue forecasts to senior leadership.

Role Description Rula is reimagining how behavioral health care is delivered—centered on access, quality, and patient safety. We’re seeking a Psychiatric Patient Programs Specialist to help build the foundation of a new clinical escalation team that ensures our most complex, high-risk psychiatric cases receive the support they need—quickly, compassionately, and with clinical excellence. This is a unique opportunity for a clinically experienced PMHNP who is passionate about elevating care standards, improving outcomes, and supporting both patients and providers. As a licensed clinician, you will leverage your expertise as a clinical resource, investigator, and problem-solver—responding to safety concerns, resolving grievances, and identifying areas for improvement. You’ll work across teams, providers, and systems to advocate for safe, high-quality care while shaping the tools and workflows that will scale this impact across our network. You’ll thrive here if you bring experience from higher levels of care or community mental health and are excited to move from direct care into a role where you can drive systems change, reduce risk, and improve outcomes at scale. This is a unique opportunity to help design a new function from the ground up while working at the intersection of telehealth innovation, clinical excellence, and compassionate care. This role is ideal for a clinically skilled problem-solver who thrives in a fast-paced environment and is passionate about improving mental health care through thoughtful investigation, resolution, and provider collaboration. Qualifications - Master’s or Doctoral degree in Nursing with a specialization in Psychiatric Mental Health (PMHNP) - Active licensure as a Psychiatric Mental Health Nurse Practitioner (PMHNP) - 3+ years of clinical experience in psychiatry, crisis care, higher levels of care, and/or community mental health - 2+ years of experience managing clinical risk, patient safety, or high-acuity situations - Experience with telehealth care delivery and familiarity with virtual care platforms - Strong clinical judgment and documentation skills - Comfort with patient and provider communication via phone, email, and text - Ability to analyze and resolve clinical risk, quality, or safety issues - Strong collaboration skills and openness to working across clinical, operational, and support teams Preferred Qualifications - Licensure in multiple states (TX, FL, CA, MD, GA, NY) or willingness to obtain cross-licensure - 1+ years of experience mentoring, supervising, or coaching mental health clinicians - 1+ years experience in a high-growth mental health tech start-up - Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently - Deep understanding of documentation standards, behavioral health best practices, and risk assessment - Demonstrated ability to work independently and efficiently, with a strong attention to detail - Understanding of psych specific billing and coding practices - Enjoys working autonomously to resolve problems and find solutions to complex questions in a fast-paced environment Benefits - 100% remote work environment - Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) - Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States - Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA - 401(k) plan access: Start saving for your future - Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) - Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering - Employee Assistance Program (EAP): Supporting your mental and physical health - Quarterly department stipend: Fun team-building activities or in-person gatherings - Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all - Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses - Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend Company Description We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.