• Gather, analyze, and validate business related to websites and digital content. • Prepare content and site structures for migration, including content cleanup, rationalization, organization, and validation. • Translate business needs into clear functional requirements and inputs for the platform team. • Coordinate UAT and business validations. • Act as the primary point of contact for stakeholders within the assigned business division. • Ensure business requirements remain aligned with platform standards and governance guidelines. • Support the adoption of the new content authoring model. • Guide, train, and support business users and content authors within the assigned area.

Role Description An established New York City employee benefits consulting, insurance, and administration company is seeking a Database Analyst to join its Fixed Cost Division. This position plays a critical role in supporting employee benefits programs, database management, reporting, systems development, and technical workflow processes. The Database Analyst will work closely with management, account managers, producers, vendors, and clients to support the development, maintenance, and enhancement of reporting systems, databases, and business processes. This role offers an excellent opportunity for someone with strong Microsoft Access, Excel, VBA, SQL, and database development experience who enjoys working in a fast-paced, analytical environment. The Database Analyst focuses on various technical aspects of the day-to-day business processes, including: - Development of new reports and procedures - Maintenance of existing reports and procedures - Development, assessment, and analysis of business and system database needs - Preparation of high-level and detailed technical specifications, ERD diagrams, and workflow diagrams - Collaboration with the management team to determine the best mix of development, interfacing applications, and solutions Qualifications - High proficiency in Microsoft Excel, Outlook, and PowerPoint - Microsoft Access Developer experience - Experience with Excel spreadsheet development and analysis - Relational database design experience, including unique identifiers and relational table creation - VBA knowledge and application - Advanced reporting experience - Ability to create complex IF statements and calculated fields - Ability to create macros - Knowledge of importing and linking various data sources, including Excel and Access - SQL knowledge - Experience writing procedures - Experience manipulating data within Excel and other file formats to prepare data for Access databases - Extensive experience with database technologies - Ability to learn and demonstrate an understanding of employee benefits insurance terminology, products, and services - Ability to remain seated and work at a computer for extended periods of time Requirements - 1 to 3 years of experience in Database Administration, Information Technology, Database Architecture, or a related field preferred Benefits - Health Care Plan (Medical, Pharmacy & Mental Health) - Training & Development - Work From Home

Role Description The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. - Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues. - Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up. - Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. - Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. - Assist with user provisioning, system configuration checks, and validation for new and existing practices. - Maintain up-to-date case notes and communication records in Salesforce. - Contribute to knowledge base articles, job aids, and process improvement initiatives. - Provide excellent customer service and support to physicians and staff, ensuring a positive user experience. Qualifications - Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling). - Minimum 2 years of EHR support experience, preferably athenaOne. - Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions. - Excellent communication skills, with the ability to present insights to both technical and non-technical audiences. Requirements - Experience in healthcare or primary care practice operations preferred. - Understanding of clinical and administrative workflows, billing processes, and data integrity standards. Benefits - Be part of a mission-driven organization leading innovation in personalized healthcare. - Drive transformation and growth in a dynamic, fast-paced environment. - Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. - Comprehensive benefits: health, dental, vision insurance, and retirement plans. - Professional development: access to ongoing training and leadership development programs. - Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

• Identify Improvement Opportunities • Manage Operational Information • Conduct process workshops and facilitation • Support presentations of improved processes to stakeholders • Perform moderately complex audits and assessments of internal processes to ensure compliance