Role Description The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. - Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues. - Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up. - Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. - Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. - Assist with user provisioning, system configuration checks, and validation for new and existing practices. - Maintain up-to-date case notes and communication records in Salesforce. - Contribute to knowledge base articles, job aids, and process improvement initiatives. - Provide excellent customer service and support to physicians and staff, ensuring a positive user experience. Qualifications - Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling). - Minimum 2 years of EHR support experience, preferably athenaOne. - Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions. - Excellent communication skills, with the ability to present insights to both technical and non-technical audiences. Requirements - Experience in healthcare or primary care practice operations preferred. - Understanding of clinical and administrative workflows, billing processes, and data integrity standards. Benefits - Be part of a mission-driven organization leading innovation in personalized healthcare. - Drive transformation and growth in a dynamic, fast-paced environment. - Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. - Comprehensive benefits: health, dental, vision insurance, and retirement plans. - Professional development: access to ongoing training and leadership development programs. - Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

• Identify Improvement Opportunities • Manage Operational Information • Conduct process workshops and facilitation • Support presentations of improved processes to stakeholders • Perform moderately complex audits and assessments of internal processes to ensure compliance

Role Description As an Experienced Technical Analyst - MMIS / Medicaid Pharmacy at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. The Advisor Technical Analyst plays a critical role in supporting technical execution for MMIS Medicaid Management Information Systems (MMIS) and/or the Medicaid Pharmacy environment. This role provides hands‑on technical analysis, SQL development, data validation, integration support, and system troubleshooting across one or more functional domains, including: - Member - Provider - Claims (Medical, Dental, and/or Pharmacy) - Utilization Management - Prior Authorization - Finance - Plan/Care Management Working closely with Business Analysts (BAs), Configuration Analysts (CAs), conversion teams, and QA, the Technical Analyst ensures solutions are technically sound, data‑driven, scalable, and aligned with system architecture. This role supports solution design, technical documentation, data setup, testing, performance tuning, and issue resolution throughout the Software Development Life Cycle (SDLC). Qualifications - Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field (or equivalent experience). - 10+ years of experience as a Technical Analyst, Data Analyst, or Healthcare Systems Analyst. - Advanced SQL skills, including complex joins, transformations, large dataset analysis, and stored procedures. - Experience supporting MMIS, Medicaid, or Medicaid Pharmacy systems. - Strong understanding of healthcare data and Medicaid domains (Member, Provider, Claims, Pharmacy, Finance, Care Management). - Experience with data analysis, troubleshooting, and validating technical outputs. - Strong analytical, documentation, and communication skills. - Experience working in SDLC and Agile delivery environments. Requirements - Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution. - Perform in‑depth data analysis and root cause investigations to troubleshoot system and production issues. - Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance. - Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput. - Perform smoke testing and post‑release validation to confirm data integrity and system stability. - Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation. - Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent. - Support and validate configuration syncs (e.g., Redgate) from baseline to upper environments (source‑to‑target). - Analyze, validate, and reconcile interface outputs, extract files, reports, and database feeds. - Validate X12 EDI transactions (e.g., 834, 837, 835, 820, 999/277) for structure, content, and processing outcomes. - Coordinate and manage reference data files and national standard code sets, investigating data variances as needed. - Support Business Analysts by translating functional requirements into technical specifications and solution models. - Interpret and leverage Data Element Dictionaries (DEDs) to understand data structures, relationships, and cross‑module dependencies. - Analyze and document data flows, integration logic, and technical dependencies across internal systems and external interfaces. - Perform feasibility analysis on requested features, identifying technical constraints, data impacts, and integration considerations. - Participate in design and requirements workshops, providing technical insight to ensure business and technical alignment. - Present and explain technical impacts or solution gaps to governance forums such as Architecture Review Boards (ARB) or Change Control Boards (CCB) as needed. - Support System Integration Testing (SIT), User Acceptance Testing (UAT), parallel testing, and performance testing by validating data and system behavior. - Assist with test data setup, environment readiness, validation scripts, and reconciliation activities. - Analyze defects related to data, interfaces, configuration syncs, and performance; implement and validate fixes. - Support deployment, cutover activities, hypercare, and post‑production issue resolution. - Serve as a technical liaison between Business Analysts, Configuration Analysts, developers, QA, conversion teams, and operations. - Clearly document and communicate technical findings, risks, root causes, and resolution approaches to stakeholders. - Collaborate with configuration teams on data mappings and configuration validation. - Mentor junior technical analysts on SQL, data standards, troubleshooting techniques, and documentation best practices. - May lead sub‑tracks within technical workstreams to ensure timely and high‑quality delivery. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Leadership and technical development academies to help build your skills and capabilities.

Role Description Currently, we are seeking an L2 Application Support Analyst, to support a U.S.-based logistics technology environment. This role will focus on reducing the backlog and aging of Oracle Transportation Management, OTM, financial data tickets by: - Investigating transaction-level discrepancies - Supporting structured ticket remediation - Validating billing accuracy - Escalating recurring or systemic issues when needed Qualifications - 5+ years of prior experience working alongside multi-tenant SaaS platforms or cloud architectures hosting a portfolio of dependent products - Proven track record of leading sensitive delivery transitions, complex operating model evolutions, partner integrations, or managed-services implementations - Exceptional emotional intelligence with a demonstrated ability to manage incumbent team dynamics respectfully and collaboratively without sacrificing execution velocity - Fluent communicator capable of translating concepts seamlessly between technical platform engineers, corporate product owners, delivery leads, and executive sponsors - Enough baseline technical fluency in modern cloud paradigms (SaaS architectures, AWS cloud environments, IaC/CI-CD workflows) to ask the right qualifying questions and accurately identify when to pull in deep technical specialists Requirements - Acts and feels like a credible, trusted extension of the Slalom Launch leadership team, rather than functioning merely as a passive project coordinator Benefits - Experience optimizing application onboarding patterns or operational runbooks within a shared platform model - Deep understanding of AWS environment and services, such as Lambda, CloudFront, and AWS Cognito - Deep understanding of standard authentication services: JWTs (JSON Web Tokens) and standard OIDC/SAML tokens - Exposure to integrations, APIs, and HTTP communication protocols Critical First 60-90 Day Deliverables - A formalized, transparent view mapping out exactly what responsibilities Lean can safely take on first - A highly practical, milestone-driven knowledge-transfer and shadowing plan coordinated directly with the OE team - A fully defined work package for the onboarding of the Pilot application, clarifying all owners, success criteria, and blockers - Successful oversight of the technical profile's initial shadowing across the OE team's AWS configurations, IaC templates, CI/CD pipelines, and release paths - Demonstrable early hands-on progress regarding the Pilot platform onboarding pipeline - An operational governance cadence that makes all project risks, blockers, updates, and decisions fully visible to stakeholders - A data-driven strategic recommendation on where Lean should scale its capacity next, where tighter controls are required, and which roles should be sourced next