Role Description An established New York City employee benefits consulting, insurance, and administration company is seeking a Database Analyst to join its Fixed Cost Division. This position plays a critical role in supporting employee benefits programs, database management, reporting, systems development, and technical workflow processes. The Database Analyst will work closely with management, account managers, producers, vendors, and clients to support the development, maintenance, and enhancement of reporting systems, databases, and business processes. This role offers an excellent opportunity for someone with strong Microsoft Access, Excel, VBA, SQL, and database development experience who enjoys working in a fast-paced, analytical environment. The Database Analyst focuses on various technical aspects of the day-to-day business processes, including: - Development of new reports and procedures - Maintenance of existing reports and procedures - Development, assessment, and analysis of business and system database needs - Preparation of high-level and detailed technical specifications, ERD diagrams, and workflow diagrams - Collaboration with the management team to determine the best mix of development, interfacing applications, and solutions Qualifications - High proficiency in Microsoft Excel, Outlook, and PowerPoint - Microsoft Access Developer experience - Experience with Excel spreadsheet development and analysis - Relational database design experience, including unique identifiers and relational table creation - VBA knowledge and application - Advanced reporting experience - Ability to create complex IF statements and calculated fields - Ability to create macros - Knowledge of importing and linking various data sources, including Excel and Access - SQL knowledge - Experience writing procedures - Experience manipulating data within Excel and other file formats to prepare data for Access databases - Extensive experience with database technologies - Ability to learn and demonstrate an understanding of employee benefits insurance terminology, products, and services - Ability to remain seated and work at a computer for extended periods of time Requirements - 1 to 3 years of experience in Database Administration, Information Technology, Database Architecture, or a related field preferred Benefits - Health Care Plan (Medical, Pharmacy & Mental Health) - Training & Development - Work From Home

Role Description The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal MDVIP teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. - Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues. - Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up. - Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. - Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. - Assist with user provisioning, system configuration checks, and validation for new and existing practices. - Maintain up-to-date case notes and communication records in Salesforce. - Contribute to knowledge base articles, job aids, and process improvement initiatives. - Provide excellent customer service and support to physicians and staff, ensuring a positive user experience. Qualifications - Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling). - Minimum 2 years of EHR support experience, preferably athenaOne. - Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions. - Excellent communication skills, with the ability to present insights to both technical and non-technical audiences. Requirements - Experience in healthcare or primary care practice operations preferred. - Understanding of clinical and administrative workflows, billing processes, and data integrity standards. Benefits - Be part of a mission-driven organization leading innovation in personalized healthcare. - Drive transformation and growth in a dynamic, fast-paced environment. - Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles. - Comprehensive benefits: health, dental, vision insurance, and retirement plans. - Professional development: access to ongoing training and leadership development programs. - Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

• Identify Improvement Opportunities • Manage Operational Information • Conduct process workshops and facilitation • Support presentations of improved processes to stakeholders • Perform moderately complex audits and assessments of internal processes to ensure compliance

Role Description As an Experienced Technical Analyst - MMIS / Medicaid Pharmacy at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. The Advisor Technical Analyst plays a critical role in supporting technical execution for MMIS Medicaid Management Information Systems (MMIS) and/or the Medicaid Pharmacy environment. This role provides hands‑on technical analysis, SQL development, data validation, integration support, and system troubleshooting across one or more functional domains, including: - Member - Provider - Claims (Medical, Dental, and/or Pharmacy) - Utilization Management - Prior Authorization - Finance - Plan/Care Management Working closely with Business Analysts (BAs), Configuration Analysts (CAs), conversion teams, and QA, the Technical Analyst ensures solutions are technically sound, data‑driven, scalable, and aligned with system architecture. This role supports solution design, technical documentation, data setup, testing, performance tuning, and issue resolution throughout the Software Development Life Cycle (SDLC). Qualifications - Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field (or equivalent experience). - 10+ years of experience as a Technical Analyst, Data Analyst, or Healthcare Systems Analyst. - Advanced SQL skills, including complex joins, transformations, large dataset analysis, and stored procedures. - Experience supporting MMIS, Medicaid, or Medicaid Pharmacy systems. - Strong understanding of healthcare data and Medicaid domains (Member, Provider, Claims, Pharmacy, Finance, Care Management). - Experience with data analysis, troubleshooting, and validating technical outputs. - Strong analytical, documentation, and communication skills. - Experience working in SDLC and Agile delivery environments. Requirements - Develop, maintain, and optimize complex SQL queries, views, and stored procedures to support analysis, configuration validation, reporting, and defect resolution. - Perform in‑depth data analysis and root cause investigations to troubleshoot system and production issues. - Use SQL to extract, analyze, reconcile, and validate data across environments to support solutioning, testing, and quality assurance. - Support performance tuning activities by analyzing queries, batch jobs, execution plans, and system throughput. - Perform smoke testing and post‑release validation to confirm data integrity and system stability. - Coordinate with data conversion teams to support migration planning, data loads, reconciliation, and validation. - Validate converted and migrated data to ensure accuracy, completeness, and alignment with business and policy intent. - Support and validate configuration syncs (e.g., Redgate) from baseline to upper environments (source‑to‑target). - Analyze, validate, and reconcile interface outputs, extract files, reports, and database feeds. - Validate X12 EDI transactions (e.g., 834, 837, 835, 820, 999/277) for structure, content, and processing outcomes. - Coordinate and manage reference data files and national standard code sets, investigating data variances as needed. - Support Business Analysts by translating functional requirements into technical specifications and solution models. - Interpret and leverage Data Element Dictionaries (DEDs) to understand data structures, relationships, and cross‑module dependencies. - Analyze and document data flows, integration logic, and technical dependencies across internal systems and external interfaces. - Perform feasibility analysis on requested features, identifying technical constraints, data impacts, and integration considerations. - Participate in design and requirements workshops, providing technical insight to ensure business and technical alignment. - Present and explain technical impacts or solution gaps to governance forums such as Architecture Review Boards (ARB) or Change Control Boards (CCB) as needed. - Support System Integration Testing (SIT), User Acceptance Testing (UAT), parallel testing, and performance testing by validating data and system behavior. - Assist with test data setup, environment readiness, validation scripts, and reconciliation activities. - Analyze defects related to data, interfaces, configuration syncs, and performance; implement and validate fixes. - Support deployment, cutover activities, hypercare, and post‑production issue resolution. - Serve as a technical liaison between Business Analysts, Configuration Analysts, developers, QA, conversion teams, and operations. - Clearly document and communicate technical findings, risks, root causes, and resolution approaches to stakeholders. - Collaborate with configuration teams on data mappings and configuration validation. - Mentor junior technical analysts on SQL, data standards, troubleshooting techniques, and documentation best practices. - May lead sub‑tracks within technical workstreams to ensure timely and high‑quality delivery. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Leadership and technical development academies to help build your skills and capabilities.