We are seeking a Client Performance Manager III to drive strong client relationships and optimize performance across automotive incentive programs. This role will focus on account management, serving as a trusted partner to clients while ensuring they fully understand and maximize the value of incentive offerings. You will act as the primary point of contact for your accounts, providing ongoing support, analyzing performance trends, and identifying opportunities for growth and retention. The ideal candidate brings a strong understanding of OEM incentives, leasing, and financing programs, along with the ability to translate complex data into clear, actionable insights for clients. This position blends relationship management, analytical thinking, and technical coordination to help clients achieve their business goals and enhance overall product performance. Responsibilities: - Establishes and implements best practices and methodologies for Client Performance Account Management, supporting continuous improvement across the function. - Develops and maintains strong working relationships with client-facing service delivery teams and internal stakeholders, serving as a liaison for implementation of data points, feeds, and product solutions. - Builds and grows long-term, trusted relationships with assigned clients and key contacts. - Serves as the primary point of contact for client issues, diagnosing and resolving concerns and technical challenges in a timely manner. -Drives client performance and retention through consistent engagement and a focused product strategy. -Manages, documents, and tracks client cases, interactions, and progress within Salesforce (SFX). - Monitors and analyzes product performance trends to identify optimization opportunities, as well as account risks and growth opportunities. -Partners closely with clients to understand their business goals, incentive strategies, and evolving needs. -Engages with clients both virtually and in person to review product performance, incentive optimization, and best practices. -Prepares and shares performance reports and business insights with clients and internal stakeholders. - Supports lead generation and account growth initiatives, including identifying upsell and expansion opportunities within existing accounts. - Proactively works to minimize churn by addressing risks early and escalating issues as needed. - Conducts regular client reviews to assess service levels, product utilization, and overall satisfaction. - Assists with the entry and maintenance of OEM and lender incentive data, including third-party programs, ensuring a high level of accuracy and attention to detail. - Participates in cross-functional projects as assigned. Travel: Approximately 25-30% Work Hours: - This role is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. - Because of business needs and periodic workload peaks, the position also requires a minimum of one extended shift per month, during which hours may extend beyond the standard workday. Minimum Qualification: - Bachelor's degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field. - Strong understanding of the automotive industry, including OEMs, incentives, leasing and financing programs - Prior client-facing or account-management experience. Preferred Qualification: - Experience with Cox Automotive Rebate and Incentive systems or similar automotive incentive data platforms. - Related terminology, with experience supporting dealers, lenders, or automotive data platforms. - Familiarity with data automation, structured rules logic, or data validation processes. - Experience working with APIs, databases, or technical software tools, including the ability to quickly learn and navigate proprietary systems. - Proficiency in Salesforce (SFX) or similar CRM or case management platforms, with strong analytical skills to interpret complex program rules. - Ability to troubleshoot technical issues and clearly explain solutions in a client-friendly manner. - Excellent written and verbal communication skills, with strong attention to detail and the ability to maintain accuracy in fast-paced environments. - Proven ability to manage multiple priorities, meet deadlines, and build strong client relationships while applying a problem-solving mindset. USD 81,400.00 - 122,000.00 per year Compensation: Compensation includes a base salary in the range of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 06/08/2026 EOE, including disability/vets

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As a Strategic Commercial Senior Manager - Health Industries, you will help lead the development of executive-level perspectives for priority clients. This client-facing role within Internal Firm Services integrates industry, capital allocation, and growth considerations to support C-suite decision-making. You will work across the PwC network to develop structured, value-oriented points of view that connect market trends, transaction activity, and business unit strategy. This includes framing discussions across industry outlook, capital allocation of trade-offs, organic and inorganic growth, and competitive positioning. Responsibilities• Manage the development of executive-level materials for senior stakeholders, including CEOs and investment committees • Translate analysis into structured outputs for executive audiences • Management of capital allocation discussion materials and set direction for growth-related work across health industry clients • Develop and advise on value creation plans (e.g., revenue growth, pricing, cost management), including portfolio discussions across acquisitions, divestitures, and portfolio strategy • Manage multiple engagements, including scope, timelines, and deliverables • Coordinate across teams to gather inputs and develop integrated perspectives • Build and maintain relationships with senior stakeholders • Mentor and guide team members through project delivery and development What You Must Have• At least a Bachelor's degree • At least 6 years of experience in strategy, deals/deals strategy, or commercial diligence What Sets You Apart• Preference for a Master's of Business Administration • Background in Strategy, Deals Strategy, or Commercial Strategy (consulting or professional services) • Experience supporting C-suite stakeholders on transaction-related or strategic initiatives, including capital allocation, investment analysis, and shareholder value considerations • Ability to synthesize complex data into structured, decision-oriented outputs • Ability to manage multiple engagements in parallel • Experience operating in environments with evolving scope and priorities • Knowledge of the U.S. health market (payer, provider, life sciences) • Ability to develop materials for, and use strategic communication and storytelling skills with, executive audiences to deliver clarity, impact and structure • Experience working across stakeholder groups and functional teams • Experience mentoring or developing team members • Extensive experience utilizing analytical thinking, systemic problem solving, and strategic questioning The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

• Provide clinical oversight to a POD of Medical Assistants and Health Coaches managing a cardiac patient panel. • Ensure POD execution aligns with clinical protocols, care pathways, and value-based care objectives. • Serve as the clinical escalation point for complex cases, ensuring timely intervention and appropriate level of care. • Monitor POD performance, workload distribution, and adherence to program requirements. • Lead regular care planning huddles to prioritize enrollments, engagement, and program completion. • Collaborate with cardiology, primary care, post-acute providers, and community partners to align care plans with quality measures, risk-based contracts, and patient goals. • Deliver end-to-end clinical care management, including triage, high-risk care management, and transitional care management for complex cardiac patients. • Perform clinical triage of patient-reported symptoms, biometric alerts, and care gaps, escalating concerns per protocol to providers or emergency services as needed. • Proactively identify clinical deterioration to prevent avoidable emergency department visits and hospitalizations. • Lead high-risk care management for patients with advanced cardiac disease and multiple comorbidities through ongoing assessment and care planning. • Conduct comprehensive assessments, medication reconciliation, and individualized, goals-based care plans. • Address barriers to care such as medication adherence, social determinants of health, and access challenges in partnership with the care team. • Provide patient and caregiver education on disease management, symptom recognition, and self-management strategies. • Manage Transitional Care Management (TCM) following inpatient or post-acute discharge, including timely outreach, clinical assessment, and care coordination. • Ensure timely follow-up, medication reconciliation, and patient education to support safe transitions of care and reduce readmissions. • Document all interventions, care plans, and assessments accurately in Care Management system and the electronic medical record. • Support reporting and performance improvement related to cardiac quality metrics, program key performance indicators and utilization outcomes. • Contribute to continuous improvement initiatives aimed at improving outcomes, patient experience, and total cost of care.

• Mentor, and manage a team of individual contributors (Platform Enablement Engineers), establishing clear career development pathways, performance metrics, and a culture of continuous learning. • Oversee the prioritization and resolution of complex workflow failures and system anomalies. Act as the final operational authority for high-impact escalations, collaborating with Engineering leaders to streamline the bug-fix and development cycles. • Serve as the lead translator across departments, regularly synthesizing high-severity technical blockages and system patterns into clear, "business-speak" impact statements for executives, Tier 1 support, and business stakeholders. • Own the strategy for technical documentation (e.g., Confluence). Define standard decision trees and troubleshooting playbooks to safely scale self-service resolution across Tier 1 support. • Maintain ultimate accountability for triage queue efficiency, establishing SLA/SLO baselines and implementing workflows that prevent "stale" issues from lingering. • Aggregate telemetry data and ticket patterns to isolate systemic platform friction points. Present data-backed business cases to Product and Engineering leadership to drive long-term infrastructure and product enhancements. • Identify, champion, and execute internal tooling tweaks or process improvements to minimize operational overhead for the team. • Pioneer and enforce the team's internal adoption of GenAI tools to accelerate log summarization, code comprehension, and SQL script generation, driving a best-in-class mean-time-to-resolution (MTTR). • Cultivate an environment of knowledge sharing where investigative techniques, automated scripts, and AI prompts are standardly cataloged in public technical channels.