Role Description SkillBench is defining a new category at the intersection of AI, developer workflows, and workforce transformation. The team is distributed across the US, Korea, and Taiwan, scaling from 13 to 39+ people while running simultaneous enterprise deployments, a B2B and B2C product buildout, and a fundraise with some of the most recognized names in tech. This pace creates an operational challenge worth taking on. We need an experienced startup operator to own US operations (legal, insurance, vendor contracts, corporate governance, talent, finance, deployment coordination) and to build the operating system that lets the rest of the company move fast without losing track of what matters. You'll report directly to the CEO and manage two direct reports: a Korea Ops Lead who manages HR, payroll, and administration for the Asia-based team, and a Talent Lead who runs recruiting. This is a hybrid IC/manager role. You'll set operational strategy and provide direction for your team, and you'll also be hands-on building systems, running processes, and closing gaps yourself. You are overall accountable for operations across both the US and Asia. This role scales with the company. You're building the operational foundation for what comes next. Location: US-based, remote. Pacific time zone preferred. Overlap with Asia business hours matters for this role given the Asia-based team. Qualifications - 6–8+ years of experience in operations, with at least 3 years at a venture-backed startup (seed through Series B). - Direct experience running US C-corp infrastructure: payroll, benefits administration, state compliance, employment law. - Financial operations fluency. - Experience managing a small team (2–4 people) while still doing significant IC work yourself. - Strong cross-functional coordination skills in a fast-moving environment. - Excellent written communication. - Comfort operating across time zones. Requirements - Drive cross-functional and deployment coordination. - Partner with the fractional CFO on finance. - Own hiring strategy and prioritization. - Provide strategic direction for Asia operations. - Establish operational norms for a distributed team. - Own US operational infrastructure. - Own vendor management, corporate governance, and internal policies. Benefits - Fully remote with flexible hours. - Company + team offsites 2-3x per year. - Competitive medical, dental, and vision insurance. - Company provided laptop; $1500 home office stipend. - Flexible PTO policy.

Title: Commercial Operations Coordinator Location: United States - Remote Department: Commercial Job Description: Hybrid - Palo Alto, CA; Remote - US; Travel Required Transform healthcare with us. Qualified Health is a healthcare AI company partnering with health systems to deploy AI platforms that deliver measurable financial and clinical outcomes. Backed by investors like NEA, Transformation Capital, and SignalFire, we recently closed our Series B and are scaling our commercial team to match our growth. About the Role The Commercial Operations Coordinator owns the operational infrastructure of a fast-growing commercial team. You will manage scheduling across health system executives and internal leadership, coordinate industry events and conferences from logistics through follow-up, maintain CRM quality, and prepare the materials that set the team up to execute at the highest level. You will have direct visibility into how enterprise partnerships get structured and closed at a Series B healthcare AI company. You will sit in on meetings with health system C-suite executives, see how deals move from first conversation to signed agreement, and develop a working understanding of enterprise go-to-market strategy. For someone early in their career who wants to build toward a role in commercial operations, strategy, or healthcare technology, this is one of the best seats in the industry. What You’ll Do - Coordinate scheduling for the commercial team: meetings with health system executives, internal syncs, and cross-functional working sessions - Manage conference and event logistics end-to-end, including registration, travel coordination, booth setup, and post-event follow-up - Maintain CRM data quality and pipeline hygiene, ensuring records are accurate, contacts are current, and deal stages reflect reality - Prepare briefing documents, agendas, and supporting materials for prospect and partner meetings - Support the creation and formatting of commercial materials (decks, proposals, one-pagers) as needed - Track action items from meetings and ensure follow-through across the team - Identify process bottlenecks and propose solutions to improve how the commercial team operates day-to-day You Might Be a Great Fit If You - Have 1–3 years of professional experience in an operations, coordination, or administrative role, ideally at a startup or fast-paced professional environment - Are exceptionally organized and reliable. Nothing falls through the cracks - Communicate clearly and professionally, both in writing and in person - Are comfortable working with CRM tools (Salesforce, HubSpot, or similar) and standard business software - Take initiative. You see what needs to happen and do it without waiting to be asked - Are excited to learn how enterprise partnerships work at a high-growth healthcare AI company - Want to build a career in commercial operations, strategy, or healthcare technology Healthcare experience is a plus but not required. We value the ability to learn fast, operate independently, and deliver results in complex, high-stakes environments over domain expertise. Additional Details - Willingness to travel domestically as required to support events and conferences Our Commitment to Diversity Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status. Pay & Benefits The pay range for this role is between $100,000 and $120,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.

Title: Director, Reinsurance Operations Locations: Iowa - TMG Home Office Kansas Wisconsin Illinois Nebraska Iowa Missouri Minnesota time type Full time In Office, Hybrid, or Remote job requisition id R-100177 Job Description: Department: Finance Job Description: The Director, Reinsurance Operations provides enterprise leadership for the execution, coordination, and governance of The Mutual Group’s (TMG) member-owned reinsurance programs. TMG’s member institutions are the purchasers of reinsurance and retain ownership of reinsurance strategy and placement decisions. This role ensures those strategies are executed with operational discipline, financial integrity, and strong controls across treaty and facultative reinsurance. This role is accountable for the end-to-end operational administration of the member-owned reinsurance programs, ensuring accurate data, timely execution, compliant contract structures, and disciplined reinsurance accounting and recoveries. Operating within a growth-oriented, platform-based organization, this position designs and maintains scalable and well-controlled operational processes that support integration, transparency and long-term enterprise value creation. The position partners closely with Finance, Actuarial, Legal, Underwriting, Claims, member appointed brokers, reinsurers, and TMG’s member institutions to support member-directed reinsurance renewals, regulatory compliance, and management reporting. The position supports member-defined reinsurance strategies by providing operational insight, analytics, and execution readiness, ensuring strategies can be implemented, monitored, and governed effectively. Work Arrangement: - Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days. Accountabilities: Reinsurance Operations & Execution - Provide enterprise ownership of operational administration for all treaty and facultative reinsurance programs. - Lead operational execution of annual reinsurance renewals in accordance with member-defined strategy, appetite, and placement decisions. - Oversee reinsurance data submissions ensuring accuracy, consistency, and timeliness. - Manage operational execution of facultative placements and post-bind administration. Reinsurance Accounting, Reporting & Financial Controls - Ensure integrity and timeliness of reinsurance accounting, including ceded premiums, loss recoveries, invoicing and cash application. - Maintain and continuously enhance internal controls related to reinsurance operations and financial reporting. - Ensure timely and complete submission of all ceded losses to reinsurers in accordance with treaty and facultative terms, establishing controls and monitoring mechanisms to maximize recoverability and minimize leakage. - Monitor reinsurance receivables and collateral; escalate credit or collection risks. - Oversee reinsurance collateral management, including estimating collateral requirements, coordinating collateral postings with assuming reinsurers, and monitoring compliance with contractual and regulatory standards. - Ensure collateral levels appropriately mitigate credit risk and statutory exposure, including support of Schedule F provisions. - Ensure accurate tracking, reporting, and documentation of collateral balances. - Support planning, forecasting, and reinsurer-level performance analysis. - Oversee reinsurance statutory and management reporting including Schedule F and Schedule P. Governance, Compliance & Audit - Maintain complete and auditable reinsurance documentation. - Review and evaluate contract terms in partnership with Legal and member institutions leadership teams. - Coordinate reinsurer audits, collateral reviews, and diligence activities. - Monitor reinsurer credit exposure and collateral sufficiency, escalating risks and recommending mitigation strategies as needed. - Identify operational and financial risks within reinsurance programs and recommend mitigation strategies. - Ensure regulatory, statutory, and contractual compliance. Reporting, Analytics & Stakeholder Management - Provide regular, actionable reporting on key reinsurance metrics, including aggregations, collateral positions, receivable status, and recovery performance. - Monitor and analyze performance of reinsurance programs, identifying operational risks and improvement opportunities. - Serve as a key operational partner to internal stakeholders, ensuring transparency, alignment, and timely communication. Leadership, Scale & Continuous Improvement - Drive continuous improvement of reinsurance processes, including automation, standardization and documentation. - Design scalable reinsurance operational frameworks to support growth, acquisitions, and evolving business complexity. - Support governance, reporting discipline, and investor transparency. - Contribute to operational efficiency and enterprise value creation. Qualifications: Education & Experience - Bachelor’s degree in Finance, Accounting, Risk Management, or related field (or equivalent experience). - Minimum 5–8+ years of progressive reinsurance experience. - Experience in a complex, growth-oriented, multi-stakeholder environment preferred. - Demonstrated ability to build or enhance processes, controls, and reporting as organizations scale. - Advanced Excel skills and strong analytical capabilities. Leadership Attributes - Exceptional communication skills with the ability to articulate complex financial matters to executive leaders, regulators, and auditors. - Highly analytical, detail-oriented, and solution-focused. - Strong change leadership and process improvement mindset. - Ability to manage competing priorities in a dynamic and regulated environment. Technical & Professional Skills - Excellent working knowledge of property and casualty reinsurance structures and accounting. - Strong understanding of reinsurance accounting principles and financial reporting. - Advanced Excel skills and strong analytical capabilities. - Demonstrated ability to lead high-performing teams and manage complex financial processes. - Strong understanding of insurance operations and internal controls. - Proficiency with financial systems, general ledger platforms, and reporting tools. Pay Range: Anticipated Pay Range: - $150,000 - $200,000 annual base salary depending on experience, qualifications, and geographic location Benefits: We are proud to offer our full-time regular employees a robust benefits suite that includes: - Competitive base salary plus incentive plans for eligible team members - 401(K) retirement plan that includes a company match of up to 6% of your eligible salary - Free basic life and AD&D, long-term disability and short-term disability insurance - Medical, dental and vision plans to meet your unique healthcare needs - Wellness incentives - Generous time off program that includes personal, holiday and volunteer paid time off - Flexible work schedules and hybrid/remote options for eligible positions - Educational assistance Equal Opportunity Employer The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law. - Know Your Rights: Workplace Discrimination is Illegal - Your Rights Under USERRA Employment Verification The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All offers of employment are contingent upon the successful completion of a background check. #TMG

Role Description You lead operational excellence within Card Operations by providing advanced subject-matter expertise, workflow oversight, and day-to-day leadership that ensures consistent, high-quality execution across all credit and debit card functions. You are a trusted technical and operational leader who mentors and develops team members, manages complex escalations, evaluates production quality, and applies analytical insight to identify risks, improve processes, and maintain audit readiness. You collaborate strategically across departments and with vendors to align operational execution with enterprise goals, support system enhancements and projects, translate performance insights into actionable improvements, and set the standard for accuracy, compliance, and continuous improvement. - Serve as a lead resource and mentor for Card Operations staff, providing advanced training, guidance, and subject matter support on policies, tools, procedures, and best practices across all credit and debit card functions. - Provide escalation support for complex operational workflows and high-risk member services issues, ensuring timely, accurate, and policy-aligned resolutions while maintaining operational continuity. - Monitor daily production activities, assign and balance workloads, evaluate output for quality and compliance, and ensure adherence to performance expectations, service levels, and departmental controls. - Partner with the Technical Writing team to research, develop, enhance, and maintain departmental procedures, ensuring documentation is current, compliant, accessible, and aligned with operational and regulatory standards. - Collaborate with the Senior Specialist peer (Credit or Debit counterpart) to ensure alignment on operational practices, workflow improvements, training approaches, team engagement strategies, and overall consistency across card functions. - Support Card Operations Administration and leadership teams on project execution, including operational readiness, test data preparation, impact analytics, and rollout of new functionality, tools or processes. - Conduct internal audits, targeted reviews, and ongoing monitoring activities, investigating out-of-balance conditions and complex discrepancies within credit and debit general ledger accounts and recommending corrective action. - Ensure strict adherence to security, privacy, and confidentiality protocols, reinforcing standards related to cardholder data protection, access controls, and regulatory/compliance requirements. - Lead or support system testing, validation, and production verification for platform updates, network changes, vendor enhancements, and issue remediation efforts. - Identify operational gaps, analyze root causes, and recommend or implement improvements. - Assist in developing and maintaining credit and debit card policies, procedures, and process documentation. - Maintain up-to-date knowledge of card operations, industry regulations, security standards, and internal compliance expectations. - Support employee performance through coaching, feedback, and skill development recommendations. - Participate in internal and external training programs to build expertise across all card products. - Utilize operational tools and platforms including Client Central, DataSafe, Verafin, LoansPQ, eSign+, CW3, and Microsoft Office (excluding Excel). - Perform other duties as assigned. Qualifications - H.S. Diploma or General Education Degree (GED) required - Bachelor’s Degree in business administration, Finance, or a related field; OR an equivalent combination of education and related work experience required - 5+ years in credit/debit card operations OR financial services required - 5+ years of customer service experience, ideally in banking, call center, or financial operations required Benefits - Market-competitive and internally equitable total rewards compensation package - Comprehensive compensation package - Well-being and work-life balance - Career development and growth - Rewards and recognition - Commitment to Diversity, Equity, and Inclusion Company Description Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.