Title: Director, Reinsurance Operations Locations: Iowa - TMG Home Office Kansas Wisconsin Illinois Nebraska Iowa Missouri Minnesota time type Full time In Office, Hybrid, or Remote job requisition id R-100177 Job Description: Department: Finance Job Description: The Director, Reinsurance Operations provides enterprise leadership for the execution, coordination, and governance of The Mutual Group’s (TMG) member-owned reinsurance programs. TMG’s member institutions are the purchasers of reinsurance and retain ownership of reinsurance strategy and placement decisions. This role ensures those strategies are executed with operational discipline, financial integrity, and strong controls across treaty and facultative reinsurance. This role is accountable for the end-to-end operational administration of the member-owned reinsurance programs, ensuring accurate data, timely execution, compliant contract structures, and disciplined reinsurance accounting and recoveries. Operating within a growth-oriented, platform-based organization, this position designs and maintains scalable and well-controlled operational processes that support integration, transparency and long-term enterprise value creation. The position partners closely with Finance, Actuarial, Legal, Underwriting, Claims, member appointed brokers, reinsurers, and TMG’s member institutions to support member-directed reinsurance renewals, regulatory compliance, and management reporting. The position supports member-defined reinsurance strategies by providing operational insight, analytics, and execution readiness, ensuring strategies can be implemented, monitored, and governed effectively. Work Arrangement: - Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days. Accountabilities: Reinsurance Operations & Execution - Provide enterprise ownership of operational administration for all treaty and facultative reinsurance programs. - Lead operational execution of annual reinsurance renewals in accordance with member-defined strategy, appetite, and placement decisions. - Oversee reinsurance data submissions ensuring accuracy, consistency, and timeliness. - Manage operational execution of facultative placements and post-bind administration. Reinsurance Accounting, Reporting & Financial Controls - Ensure integrity and timeliness of reinsurance accounting, including ceded premiums, loss recoveries, invoicing and cash application. - Maintain and continuously enhance internal controls related to reinsurance operations and financial reporting. - Ensure timely and complete submission of all ceded losses to reinsurers in accordance with treaty and facultative terms, establishing controls and monitoring mechanisms to maximize recoverability and minimize leakage. - Monitor reinsurance receivables and collateral; escalate credit or collection risks. - Oversee reinsurance collateral management, including estimating collateral requirements, coordinating collateral postings with assuming reinsurers, and monitoring compliance with contractual and regulatory standards. - Ensure collateral levels appropriately mitigate credit risk and statutory exposure, including support of Schedule F provisions. - Ensure accurate tracking, reporting, and documentation of collateral balances. - Support planning, forecasting, and reinsurer-level performance analysis. - Oversee reinsurance statutory and management reporting including Schedule F and Schedule P. Governance, Compliance & Audit - Maintain complete and auditable reinsurance documentation. - Review and evaluate contract terms in partnership with Legal and member institutions leadership teams. - Coordinate reinsurer audits, collateral reviews, and diligence activities. - Monitor reinsurer credit exposure and collateral sufficiency, escalating risks and recommending mitigation strategies as needed. - Identify operational and financial risks within reinsurance programs and recommend mitigation strategies. - Ensure regulatory, statutory, and contractual compliance. Reporting, Analytics & Stakeholder Management - Provide regular, actionable reporting on key reinsurance metrics, including aggregations, collateral positions, receivable status, and recovery performance. - Monitor and analyze performance of reinsurance programs, identifying operational risks and improvement opportunities. - Serve as a key operational partner to internal stakeholders, ensuring transparency, alignment, and timely communication. Leadership, Scale & Continuous Improvement - Drive continuous improvement of reinsurance processes, including automation, standardization and documentation. - Design scalable reinsurance operational frameworks to support growth, acquisitions, and evolving business complexity. - Support governance, reporting discipline, and investor transparency. - Contribute to operational efficiency and enterprise value creation. Qualifications: Education & Experience - Bachelor’s degree in Finance, Accounting, Risk Management, or related field (or equivalent experience). - Minimum 5–8+ years of progressive reinsurance experience. - Experience in a complex, growth-oriented, multi-stakeholder environment preferred. - Demonstrated ability to build or enhance processes, controls, and reporting as organizations scale. - Advanced Excel skills and strong analytical capabilities. Leadership Attributes - Exceptional communication skills with the ability to articulate complex financial matters to executive leaders, regulators, and auditors. - Highly analytical, detail-oriented, and solution-focused. - Strong change leadership and process improvement mindset. - Ability to manage competing priorities in a dynamic and regulated environment. Technical & Professional Skills - Excellent working knowledge of property and casualty reinsurance structures and accounting. - Strong understanding of reinsurance accounting principles and financial reporting. - Advanced Excel skills and strong analytical capabilities. - Demonstrated ability to lead high-performing teams and manage complex financial processes. - Strong understanding of insurance operations and internal controls. - Proficiency with financial systems, general ledger platforms, and reporting tools. Pay Range: Anticipated Pay Range: - $150,000 - $200,000 annual base salary depending on experience, qualifications, and geographic location Benefits: We are proud to offer our full-time regular employees a robust benefits suite that includes: - Competitive base salary plus incentive plans for eligible team members - 401(K) retirement plan that includes a company match of up to 6% of your eligible salary - Free basic life and AD&D, long-term disability and short-term disability insurance - Medical, dental and vision plans to meet your unique healthcare needs - Wellness incentives - Generous time off program that includes personal, holiday and volunteer paid time off - Flexible work schedules and hybrid/remote options for eligible positions - Educational assistance Equal Opportunity Employer The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law. - Know Your Rights: Workplace Discrimination is Illegal - Your Rights Under USERRA Employment Verification The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All offers of employment are contingent upon the successful completion of a background check. #TMG

Role Description You lead operational excellence within Card Operations by providing advanced subject-matter expertise, workflow oversight, and day-to-day leadership that ensures consistent, high-quality execution across all credit and debit card functions. You are a trusted technical and operational leader who mentors and develops team members, manages complex escalations, evaluates production quality, and applies analytical insight to identify risks, improve processes, and maintain audit readiness. You collaborate strategically across departments and with vendors to align operational execution with enterprise goals, support system enhancements and projects, translate performance insights into actionable improvements, and set the standard for accuracy, compliance, and continuous improvement. - Serve as a lead resource and mentor for Card Operations staff, providing advanced training, guidance, and subject matter support on policies, tools, procedures, and best practices across all credit and debit card functions. - Provide escalation support for complex operational workflows and high-risk member services issues, ensuring timely, accurate, and policy-aligned resolutions while maintaining operational continuity. - Monitor daily production activities, assign and balance workloads, evaluate output for quality and compliance, and ensure adherence to performance expectations, service levels, and departmental controls. - Partner with the Technical Writing team to research, develop, enhance, and maintain departmental procedures, ensuring documentation is current, compliant, accessible, and aligned with operational and regulatory standards. - Collaborate with the Senior Specialist peer (Credit or Debit counterpart) to ensure alignment on operational practices, workflow improvements, training approaches, team engagement strategies, and overall consistency across card functions. - Support Card Operations Administration and leadership teams on project execution, including operational readiness, test data preparation, impact analytics, and rollout of new functionality, tools or processes. - Conduct internal audits, targeted reviews, and ongoing monitoring activities, investigating out-of-balance conditions and complex discrepancies within credit and debit general ledger accounts and recommending corrective action. - Ensure strict adherence to security, privacy, and confidentiality protocols, reinforcing standards related to cardholder data protection, access controls, and regulatory/compliance requirements. - Lead or support system testing, validation, and production verification for platform updates, network changes, vendor enhancements, and issue remediation efforts. - Identify operational gaps, analyze root causes, and recommend or implement improvements. - Assist in developing and maintaining credit and debit card policies, procedures, and process documentation. - Maintain up-to-date knowledge of card operations, industry regulations, security standards, and internal compliance expectations. - Support employee performance through coaching, feedback, and skill development recommendations. - Participate in internal and external training programs to build expertise across all card products. - Utilize operational tools and platforms including Client Central, DataSafe, Verafin, LoansPQ, eSign+, CW3, and Microsoft Office (excluding Excel). - Perform other duties as assigned. Qualifications - H.S. Diploma or General Education Degree (GED) required - Bachelor’s Degree in business administration, Finance, or a related field; OR an equivalent combination of education and related work experience required - 5+ years in credit/debit card operations OR financial services required - 5+ years of customer service experience, ideally in banking, call center, or financial operations required Benefits - Market-competitive and internally equitable total rewards compensation package - Comprehensive compensation package - Well-being and work-life balance - Career development and growth - Rewards and recognition - Commitment to Diversity, Equity, and Inclusion Company Description Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

• Monitor that payment methods work properly, escalate issues to respective providers and teams • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method • Review and create backup/contingency and emergency plans • Create monitoring guidelines and procedures for monitoring and support teams • Report daily and weekly payments activities and issues to the Head of Operations • Assist with the integration of new payment providers/methods • Suggest product/flow improvements (e.g. validation fields, placeholders on forms) • Handle requests from customer support • Test new payment methods integrations/deployments • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal's Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal's Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis. - Top Objectives: - Drive and own day-to-day execution of team - Manage reliability and productivity of the team - Optimize current workflows by identifying gaps and opportunities to streamline - Maintain overarching documentation and training requirements - Communicate effectively with internal, external, technical, and non-technical parties Responsibilities: - Supervise the end-to-end distribution of NBCUniversal's live events and linear channels across a diverse portfolio of products, platforms, and partnerships - Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds - Lead daily operational decision-making and drive procedural direction - Onboard new systems and support processes into the operation - Establish workflow documentation and orchestrate training certifications - Manage the support preparation and execution for high-profile events - Generate performance metrics and analyze issue trends and discrepancies - Oversee shift scheduling to ensure proper operational coverage - Maintain maintenance support and communication models - Develop workflow expertise and communicate knowledge throughout the operation - Collaborate with Technical Operation peers on delivery assurance to internal and external clients - Partner with engineering teams to manage terrestrial and cloud distribution architectures - Create and maintain strong working relationships with external distribution partners Qualifications Requirements: - Bachelor's degree or related media experience is required - 3+ years industry, database, or related analytic experience is required - 3+ years Network Operations, Digital Operation, or Media Operations facility experience is required Desired Characteristics: - 3+ years support technical role experience - 3+ years in a customer/client/vendor facing role - Proven ability to collaborate with a variety of people across multiple position levels and departments - Prior experience using JIRA and Service Now ticketing systems strongly preferred - Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint) - Excellent written and verbal communication skills - Proven ability to successfully manage significant projects and document procedures - Ability to manage multiple competing priorities - Ability to analyze and interpret data - Ability to influence others Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. - Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operation - Must have unrestricted employment authorization in the US - Must be 18 years or older - Must apply via NBC Universal career site to be considered - Must be willing to work at the Stamford, Connecticut facility This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $92,000 - $110,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.