• Monitor that payment methods work properly, escalate issues to respective providers and teams • Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each • Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method • Review and create backup/contingency and emergency plans • Create monitoring guidelines and procedures for monitoring and support teams • Report daily and weekly payments activities and issues to the Head of Operations • Assist with the integration of new payment providers/methods • Suggest product/flow improvements (e.g. validation fields, placeholders on forms) • Handle requests from customer support • Test new payment methods integrations/deployments • Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal's Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal's Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis. - Top Objectives: - Drive and own day-to-day execution of team - Manage reliability and productivity of the team - Optimize current workflows by identifying gaps and opportunities to streamline - Maintain overarching documentation and training requirements - Communicate effectively with internal, external, technical, and non-technical parties Responsibilities: - Supervise the end-to-end distribution of NBCUniversal's live events and linear channels across a diverse portfolio of products, platforms, and partnerships - Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds - Lead daily operational decision-making and drive procedural direction - Onboard new systems and support processes into the operation - Establish workflow documentation and orchestrate training certifications - Manage the support preparation and execution for high-profile events - Generate performance metrics and analyze issue trends and discrepancies - Oversee shift scheduling to ensure proper operational coverage - Maintain maintenance support and communication models - Develop workflow expertise and communicate knowledge throughout the operation - Collaborate with Technical Operation peers on delivery assurance to internal and external clients - Partner with engineering teams to manage terrestrial and cloud distribution architectures - Create and maintain strong working relationships with external distribution partners Qualifications Requirements: - Bachelor's degree or related media experience is required - 3+ years industry, database, or related analytic experience is required - 3+ years Network Operations, Digital Operation, or Media Operations facility experience is required Desired Characteristics: - 3+ years support technical role experience - 3+ years in a customer/client/vendor facing role - Proven ability to collaborate with a variety of people across multiple position levels and departments - Prior experience using JIRA and Service Now ticketing systems strongly preferred - Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint) - Excellent written and verbal communication skills - Proven ability to successfully manage significant projects and document procedures - Ability to manage multiple competing priorities - Ability to analyze and interpret data - Ability to influence others Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. - Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operation - Must have unrestricted employment authorization in the US - Must be 18 years or older - Must apply via NBC Universal career site to be considered - Must be willing to work at the Stamford, Connecticut facility This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $92,000 - $110,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Monitor incoming hiring requisitions during US timezone hours, ensuring AMER resource requests are reviewed and progressed within agreed service levels. • Conduct first-pass bench and resource checks against workforce management systems to identify opportunities to fulfil demand through internal bench capacity or offshore delivery centres before external recruitment is initiated. • Coordinate operational workflow activities for approved hiring requests, ensuring alignment with agreed approval and governance processes. • Maintain accurate operational records, logs, and reporting relating to workforce demand, turnaround times, and delivery operations activity. • Own and maintain a live register of AMER contractor end dates, proactively identifying extension requirements, operational dependencies, and upcoming risks. • Prepare contractor extension documentation and operational tracking activities, coordinating with the People team where required for system administration and compliance activities. • Track FTC-to-FTE conversion activity and proactively follow up on outstanding actions, approvals, or operational dependencies. • Maintain accurate freelancer spend tracking information to support Finance reporting, accrual management, and operational visibility. • Support pipeline-to-resource matching activities by analysing workforce demand signals and available delivery capacity across regions and role types. • Prepare weekly demand-versus-capacity summaries for operational review meetings, highlighting capacity risks, skills gaps, and workforce planning considerations. • Monitor Salesforce opportunity stages and support workforce planning trigger activities aligned to delivery governance processes. • Maintain accurate utilisation and operational workforce data within agreed systems and reporting tools. • Support month-end operational compliance activities, including timesheet tracking and escalation processes. • Produce accurate operational reporting, workforce summaries, and ad hoc data analysis to support Delivery Operations, Finance, and leadership decision-making. • Proactively identify operational risks, process inefficiencies, or blockers and escalate appropriately. • Contribute to continuous improvement initiatives that strengthen operational visibility, reporting accuracy, and workforce planning effectiveness.

Title: Director of Investment Operations, Personalized Indexing Location: Malvern, PA time type: Full time job requisition id: 178644 Job Description: TheDirectorof Investment Operationsleads theexecution and ongoing evolutionof the operationssupportingthedirect indexing platform, ensuring scalable,accurate, and tax-efficient execution of personalized separately managed accounts (SMAs). This role partners closely with portfolio management, technology,dev/engineering,client teams, and riskto deliveroperational excellence across a highly customized, tax-managed investment offering.This role reportsintothe Head of Platform Operations. Direct indexing platforms require precision, data integrity, and tax-aware execution at scale, combining portfolio customization, tax-loss harvesting, and high-volume account management. This rolejoinsatan important timeas we continue to grow and invest in our operations, technology, and team.We’relooking for a leader who can set direction but also stay close tothe workand drive execution Experienceleadingoperationalchange—especially in outsourced middle- and back-office environments—is important. This person should be able to take high-level priorities and turn them into practical, day-to-day actions across a growing and complex platform. Key Responsibilities InvestmentOperations Leadership - Leadtheday-to-dayexecution acrossinvestmentoperationslifecyclemiddle & back-office functions(account onboarding, portfolio implementation, reconciliation, reporting,contracting, billing, proxy voting, custody/3rdparty management). - Maintaina scalable operating model supporting high-volume, highly customized SMA portfolios - Managethird-party portfolio accounting system. - Ensureoperationalprocessessupport ongoingtax management (tax-loss harvesting, tax transitions, and capital gains management) and portfoliocustomization (ESG screens, restrictions, factor tilts, client-specific constraints) - Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems, trading platforms, and client reporting tools - Oversee data flows acrossbenchmark, securitymaster, client restrictions, and tax-lot systems Team Management & Development - Lead and develop a team of ~10 crew members, with a focus on execution quality and continuous improvement - Establish clear performance expectations aligned to accuracy, timeliness, and client outcomes - Promotea culture of accountability, continuous improvement, and operational excellence Operational Risk& Process Improvement - Work with embedded 1stline risk partner toidentifyoperational risks and implement effective controlsto manage - Driveprocess standardization andautomation to scale operations, streamline workflows, and improve efficiency - Support development of key performance metrics and operational reporting Vendor & Service ProviderCoordination - Managerelationships with third-partyvendors - Establish service-level agreements andmonitorperformance against operational KPIs - Resolve escalations and ensure continuity of service Client Experience & Delivery - Enablea seamlessonboarding and servicing experience for SMA clients - Support high-touch client experience throughaccuratereporting and operational transparency - Partner with client teams to support complex portfolios (e.g., concentrated stock, transitions, tax-sensitive mandates) - Represent Operations as subject matter expert in a client facing capacity, including support for conversations with prospective clients, custodian, SMA sponsor platforms, and other 3rdparty partners. Key Qualifications - 10+years in investment operations - Deep understanding of direct indexing,equitySMAs, and tax-managed investing, including direct experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e., Vestmark, Advent,BNYArcher, SEI)  - Strong knowledge of trade lifecycle, portfolio accounting, and data management - Proven leadership experience managing high-performing operations teams - Strong partnership skills across front office, technology, and risk - Undergraduate degree What Makes This Different (Direct Indexing Context) Compared to traditional asset management operations, this role requires: - Mass customization at scale (each portfolio is unique) - Continuous tax optimization execution, not periodic - High data complexity (tax lots, restrictions, personalization inputs) - Tight integration with technology platforms to enable automation - Client-level precision vs. fund-level processing Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.