Director of People Operations Location: Houston, Texas or Remote US About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do We’re looking for a Director of People Operations who is energized by what’s ahead: a strong foundation to build on, a business that’s moving fast, and a real opportunity to shape what comes next. This is a high-ownership, high-impact role where strategy and execution live in the same seat. You’ll own the operational backbone of the People function — total rewards, HR systems, compliance, people analytics, and Finance partnership — and be a key member of the People leadership team. This role operates at all altitudes. You will focus on these areas: Operational Excellence & Scalable Systems - - Own and continuously improve the systems, workflows, and operating rhythms that power the employee lifecycle—from performance and compensation cycles to core people operations. Identify opportunities to simplify, automate and utilize AI to scale processes that support Tekmetric’s continued growth across multi-state and international teams. Total Rewards & Compensation Strategy - - Lead the evolution of Tekmetric’s compensation and benefits programs to ensure they remain competitive, scalable, and aligned to business goals. Oversee salary benchmarking, leveling, calibration, and rewards strategy in close partnership with Finance. Risk, Compliance & Governance - - Own compliance across federal, state, local, and international employment requirements—revising the policies, practices, and Legal partnerships as needed to protect the business while enabling speed and smart decision-making. People Analytics & Workforce Intelligence - - Leverage people data, HRIS reporting, and AI tools to surface actionable workforce insights that inform business decisions. Translate trends in retention, engagement, compensation equity, and organizational health into clear recommendations and measurable action. People Team Leadership & Functional Evolution - - Report to and partner closely with the VP of People & Culture while collaborating across the broader People team to continuously evolve Tekmetric’s people programs, operating model, and team effectiveness as the company scales. What You’ll Bring This role is for the HR/People leader who has done the real work - built programs, fixed broken processes, led and developed teams, navigated hard situations - and you’re looking for a place where that experience can have real impact. You’re a player-coach at heart: you get genuine energy from developing the people on your team, and you’re equally energized by owning the operational work yourself. Tekmetric moves fast - and we mean it. Priorities shift, decisions happen quickly, and the expectation is that you move with the business, not behind it. If you thrive in an environment where the ground is always moving and you see that as a feature, keep reading. Here’s what we’re looking for: Years of Experience - 10+ years of progressive People/HR experience - Proven experience leading an HR/People team in a high-growth SaaS company, scaling through 40–60%+ YoY headcount growth Functional Expertise Required - Employee relations, compliance, benefits, compensation, performance management, and HR operations - Compensation benchmarking, leveling, and benefits program design (total rewards) - HCM/HRIS platforms (Rippling would be a big plus), data integrity, reporting, and AI tools - Multi-state workforce management, with international exposure preferred Leadership Experience - Proven experience leading a team of 4-5 direct reports and developing HR/People professionals as a player-coach - Proven experience operating independently, anticipate business needs, and designing scalable solutions Mindset & Soft Skills - Builder's mentality - operating at both strategic and hands-on levels - Highly analytical and data-driven, with hands-on experience leveraging data to guide decisions - Strong judgment in sensitive situations, confidentiality, and decisiveness - Executive presence and business acumen - Strong judgment in employee relations and compliance. SHRM-CP, SHRM-SCP, PHR, or SPHR is a nice-to-have, not a requirement. What matters is the track record, the judgment, and the genuine excitement to help Tekmetric build something great - and make our people operations a true competitive advantage as we scale. Why You'll Love Working With Us Health & Wellness That Have You Covered: - Enjoy the flexibility of remote work - Competitive base salaries that reflect your value. - Generous Paid Time Off, because we know you do your best work when you're well-rested. - Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. - Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. - Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): - 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. - Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. - Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. - After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. - Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Serve as the senior People partner for an assigned business portfolio, translating strategy into practical people plans that support growth, performance, retention, and organizational health. • Lead workforce planning and organizational design work, including headcount planning, critical-role identification, succession planning, team structures, spans and layers, role clarity, and operating rhythms. • Coach executives, directors, managers, and frontline leaders on leadership effectiveness, performance accountability, feedback, team dynamics, conflict resolution, and change leadership. • Drive talent routines such as performance calibration, promotion readiness, talent assessment, career development, engagement action planning, and manager enablement. • Use people analytics from engagement, attrition, performance, hiring, exits, retention, attendance, and team health signals to identify trends, diagnose root causes, and recommend action. • Partner with Total Rewards, Finance, Talent Acquisition, and business leaders on compensation, leveling, incentive or bonus considerations, offer strategy, retention risks, and pay equity considerations. • Navigate employee relations, performance, conduct, policy, and organizational risk matters with sound judgment, strong documentation, legal partnership, and a bias toward durable resolution. • Champion Evolve’s culture and values while helping leaders create high-performing teams where teammates understand priorities, receive meaningful feedback, grow their careers, and can do their best work.

Role Description We’re looking for a reliable, detail-oriented, personable and proactive People Operations Generalist to join our lean People team at Kinetic. This is a unique role ideal for someone who loves the thrill of the candidate hunt but also enjoys the organizational puzzle of people operations, company culture, and event logistics. Reporting directly to the Sr. Director of People Operations, you will wear many hats: - Half of your time will be spent driving our recruiting efforts such as sourcing candidates, managing pipelines, and delivering a world-class candidate experience. - The other half will be spent supporting the employee lifecycle - everything from onboarding and all the way through to offboarding. - You’ll manage internal logistics like swag, vendors, and our highly anticipated annual team meetings. As a fully remote team, you will be a critical anchor in keeping our processes smooth, our pipelines moving, and our culture vibrant. Your warmth, energy, and communication style will be the first thing people experience when they interact with Kinetic, leaving them with a lasting impression about our company. Qualifications - 2–4 years of experience in a recruiting, talent coordination, or People Ops role, ideally within a fast-paced startup or remote environment. - Stellar project management skills. - Strong communication skills, with the ability to write clear, engaging emails. - High emotional intelligence (EQ) and a natural ability to make people feel comfortable and valued. - Tech-savvy and adaptive, with the ability to pick up tools quickly. - Dependable and discreet problem solver. - Process-driven with a love for clean documentation. Requirements - Proactively source and engage top-tier technical and non-technical candidates through multiple channels. - Keep hiring pipelines organized, move candidates through the process efficiently, and run/facilitate internal hiring meetings. - Serve as the primary point of contact for candidates, managing all communications with transparency, quick responsiveness, and a high degree of empathy. - Maintain accurate data and reports within our recruiting systems. - Own the logistics of welcoming new hires and managing smooth offboarding processes. - Support running RFP processes for hotels, venues, and vendors for company-wide meetings and retreats. - Manage company swag inventory, from ordering and designing to global distribution. - Support the Director of People Operations on administrative tasks, process improvements, and compliance projects as needed. - Bring a positive, welcoming energy to internal Slack channels, onboarding sessions, and team events. - Act as the primary point of contact for day-to-day employee inquiries regarding company policies, PTO tracking, and basic benefits navigation. - Help maintain and update the employee handbook, internal wikis, and company policies. - Respond to and log minor employee relations concerns with high empathy, neutrality, and confidentiality. - Ensure employee files, HR systems, and organizational charts stay accurate and up to date. Benefits - This is a remote position (candidate must be a full-time U.S. resident). - Salary Range: $60,000 - $85,000 per year. - Equity Grant. - Medical, dental, and vision insurance. - 20 vacation days per year. - 9 federal holidays off. - Parental Leave. - Pre-tax 401k contribution. - HSA with compatible health plans. - FREE: Health Advocate. - FREE: Telehealth Membership. - FREE: OneMedical Account.

Role Description The People Operations Coordinator provides administrative and operational support for the People (HR) team and helps deliver an excellent candidate & employee experience across the employee lifecycle. This role manages day-to-day people operations tasks while supporting a positive, inclusive workplace. Primary Responsibilities - Maintain HRIS and employee records (updates, audits, and reporting) to ensure accuracy and compliance with federal/state/local laws. - Support benefits administration: enrollments, changes, liaise with benefits vendors, and assist employees with benefits questions. - Assist with payroll processes by preparing and validating data, timesheet follow-up, and coordinating with payroll provider. - Manage leave tracking and accommodations (FMLA, short-term disability, other leaves), ensuring compliance and timely communication. - Prepare standard HR reports and dashboards (turnover, headcount, new hires, diversity metrics) and support ad-hoc analyses. - Maintain and update People policies, procedures, and the employee handbook; support policy rollouts and training. - Support HR projects (process improvements, system implementations, DEI initiatives) and other duties as assigned. Qualifications - 2–4 years of experience in HR, People Operations, or administrative role supporting HR functions. - Familiarity with ATS systems (e.g., Workable) and strong comfort with Microsoft OneDrive, Microsoft SharePoint, Excel/Google Sheets. - Proficient with Rippling HRIS system. - Solid knowledge of employment-related documentation and basic compliance (I9, W-4, state reporting). - Excellent verbal and written communication skills; strong attention to detail and organizational skills. - Demonstrated ability to manage competing priorities and deliver tasks on deadline in a fast-paced environment. - High degree of confidentiality, professionalism, and sound judgment. - This role will primarily support the North America People Operations team and therefore requires availability to work during US business hours to effectively collaborate with employees, managers, and stakeholders across the region. Education - Associate’s or bachelor’s degree in human resources, Business Administration, or related field. Benefits - Being an integral part of a dynamic, growing company that is well respected in its industry. - Competitive pay based on experience.