Marigold Health logo
Marigold Health

Community as a Wraparound Service.

Certified Recovery Coach – App Moderator

Location

Massachusetts

Posted

22 days ago

Salary

$23 - $26 / hour

Seniority

Senior

Professional CertificateEnglish

Job Description

Certified Recovery Coach – App Moderator

Marigold Health

• Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery. • Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources. • Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members. • Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content. • Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed. • Actively welcome and engage new members as they join the app community, making them feel supported from day one. • Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues. • Monitor crisis situations and ensure a Peer Support Specialist/Recovery Coach follows up with members who require additional support. • Document your work in our record systems according to Marigold and prevailing standards.

Job Requirements

  • Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred.
  • Reliable access to internet in a private space (we provide equipment, e.g. laptop)
  • Comfort operating a smartphone, computer, and software tools such as Microsoft Office, Teams
  • Ability to document member engagements in an electronic record
  • A willingness to speak to your personal lived experience with mental health and/or substance use conditions
  • An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification
  • Demonstrated ability to create wellness plans and/or recovery goals
  • Ability to adapt and prioritize tasks to meet the needs of members
  • A willingness to work evening and weekend hours
  • And the following would be nice*
  • Experience delivering peer support digitally (e.g. on social media) is a significant plus
  • Fluency in Spanish is a significant plus

Benefits

  • Access to a 401k
  • Company-provided equipment to complete your job

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