Role Description To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Project Manager II for our Brightech location in Taipei, Taiwan, with opportunities to work remotely from a home-based office in accordance with our Work from Home policy. Qualifications - Experience in project management within the clinical research industry. - Strong understanding of biostatistics, programming, and clinical data management services. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Proven track record of managing multiple projects simultaneously. Requirements - Relevant degree in life sciences or a related field. - Minimum of X years of experience in project management. - Strong organizational skills and attention to detail. - Proficiency in project management software and tools. Benefits - Competitive salary and performance-based bonuses. - Flexible working hours and remote work options. - Comprehensive health and wellness benefits. - Opportunities for professional development and growth.

• Independently manage and lead multiple projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. • Maintain a high level of billable time while overseeing project teams and ensuring efficient resource utilization. • Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope. • Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated. • Serve as the primary point of contact for clients, maintaining clear and consistent communication. • Provide regular updates on project status, milestones, and any potential roadblocks. • Work directly with developers, designers, and engineers to ensure that project requirements are clear, technical specifications are understood, and all team members are aligned on objectives. • Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction.

• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. • Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. • Develop and manage technical project plans, including milestones, risks, and escalation paths. • Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. • Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. • Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. • Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. • Coordinate hardware deployment and configuration for audio or data ingestion where required. • Lead technical troubleshooting efforts during implementation and post-go-live stabilization. • Act as a technical escalation resource for complex or high-impact issues. • Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. • Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. • Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. • Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. • Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. • Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.

• Support scheduling, meeting preparation, agenda creation, and follow-up tracking to keep project activities aligned. • Maintain project plans, timelines, risk logs, and status reports to ensure information is accurate and up to date. • Update project management tools with progress, deadlines, and dependencies. • Gather project metrics, prepare dashboards, and help identify risks or delays. • Suggest enhancements to workflows, documentation, or team processes. • Conduct research on tools, best practices, or project-related topics to support decision-making.