• Provide guidance on web and app tracking • Implement consent management platforms • Support marketing teams with measurement requirements • Collaborate with IT and data teams • Develop HTML templates

Your role at DynatraceIn this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation. Responsibilities: - Monitor client’s critical application performance and availability. - Summarize and review performance trends in operations status meetings. - Assist client staff in the troubleshooting and root-cause diagnosis of performance issues. - Maintain and enhance dashboards and reports to meet requirements of IT and business users. - On-board additional applications for monitoring Mentor and train customers on the Dynatrace Platform and Best Practices. - Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments. - Provide regular status updates and project documentation to support efforts at customer engagements. - Assist sales team in identifying new opportunities for product and services at customer sites. - Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs. - Maintain accurate deployment documentation. Travel Requirements: - Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required. What will help you succeedMinimum Experiance: - 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development. - 2+ years of experience in software engineering and Object-Oriented Programming (OOP). - 2+ years of solid enterprise level .NET or Java development/support/operations. - 2+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline. - Experience with application technologies (J2EE, .NET, Citrix, Microservices). - Experience with database technologies (Oracle, DB2, MS SQL). - Good understanding of distributed applications. - Good understanding of web and enterprise applications. - Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements. - Excellent organizational/time management skills. - Must have strong interpersonal communication skills and a passion to learn new technology. - Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables. - Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results. - Must have excellent written, oral, and presentation communications skills. - Must possess excellent problem-solving and analytical skills - Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment. Desired Experience: - Previous consulting experience and / or Project Management experience is a plus. - Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc. - Ideal candidates will have 3+ years of Dynatrace Technology experience Dynatrace Product Certification. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard ROLES AND RESPONSIBILITIES Client Impact• Manage deliverable development and workstreams on projects across a range of industries and problem statements• Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value• Manage working relationship with client managers, and act as trusted and reliable partner Team Collaboration & Culture• Develop sound business recommendations and deliver effective client presentations• Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings• Lead team and external meetings, and lead or co-lead project management • Contribute to the firm's intellectual capital and solution development• Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants QUALIFICATIONS Basic qualifications• Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics• Experience managing clients or internal stakeholders • Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence• Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures• Advanced Word, Excel, and PowerPoint skills• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment• Ability to communicate effectively in English and the local office language (if applicable)• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications• Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI)• Experience managing tasks or workstreams in a collaborative team environment• Experience coaching junior delivery consultants• Relevant industry expertise• MBA or master's degree with relevant specialization (not required) OUR PURPOSE We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Business Analyst / Technical Writer supports the planning, documentation, and coordination of enterprise cloud initiatives across Microsoft GCC-High and Azure Government environments. This role bridges technical and business teams by gathering requirements, documenting workflows, and producing high-quality artifacts that support compliance, governance, and system integration under CMMC Level 2 and NIST SP 800-171 frameworks. Working closely with the Lead Technical Enterprise Architect, Scrum Master, and engineering teams, this position ensures that project deliverables are clear, traceable, and compliant. The analyst also plays a critical role in supporting CMMC Level 2 documentation, including maintaining and updating the System Security Plan (SSP), Plan of Action & Milestones (POA&M), and other compliance artifacts. Your Role - Business Analysis & Requirements Management - Collaborate with clients and internal teams to capture and document functional and technical requirements. - Translate mission and compliance needs into user stories, acceptance criteria, and backlog items. - Maintain end-to-end traceability between business requirements, technical tasks, and compliance controls. - Conduct stakeholder interviews and process assessments to identify improvement opportunities. - Support backlog refinement, sprint planning, and reporting activities with the Scrum Master and Architect. - Documentation & Technical Writing - Develop, review, and maintain all technical and operational documentation, including architecture summaries, configuration guides, SOPs, test plans, and deployment instructions. - Produce customer-facing deliverables such as Requirements Traceability Matrices (RTMs), Standard Operating Procedures (SOPs), and System Overview Documents. - Manage and update compliance documentation, including the CMMC Level 2 System Security Plan (SSP), associated control narratives, and evidence tracking logs. - Support preparation and maintenance of POA&M items and continuous improvement actions. - Ensure all written materials are clear, consistent, and compliant with internal standards and external audit requirements. - Maintain centralized documentation repositories, version control, and document lifecycle management processes. - ServiceNow Functional Support - Act as the functional liaison for ServiceNow modules supporting ITSM, Change, CMDB, and Knowledge Management. - Gather and document requirements for ServiceNow workflows, approvals, and data integrations. - Support automation of change control and incident management processes through ServiceNow functionality. - Agile / SAFe Project Support - Facilitate backlog management, sprint documentation, and release communication. - Participate in Agile ceremonies including daily stand-ups, sprint reviews, and retrospectives. - Maintain sprint artifacts, story documentation, and metrics dashboards. - Ensure all Agile deliverables are properly documented, versioned, and auditable for compliance purposes. - Compliance & Document Management - Support CMMC Level 2 and NIST SP 800-171 compliance by managing controlled documentation, policies, and procedures. - Coordinate updates to the System Security Plan (SSP) and related security documentation in collaboration with the Architect and ISSM. - Establish and enforce document control standards, naming conventions, and approval workflows. - Ensure all compliance artifacts are properly cataloged, versioned, and readily available for audits or client reviews. - Provide ongoing maintenance of compliance evidence repositories and document retention schedules. Qualifications - Bachelor’s degree in Information Systems, Business Administration, or related field. - 5+ years as a Business Analyst or Technical Writer supporting IT or cloud programs. - Hands-on experience with ServiceNow. - Proven experience supporting Agile or SAFe Agile environments. - Experience contributing to or maintaining technical SOPs and runbooks. - Proficiency with Microsoft 365 (Word, Excel, SharePoint, Teams) and collaboration tools such as Confluence or similar. - Strong understanding of ITIL and ServiceNow ITSM modules. - Ability to produce system diagrams, data flow charts, and structured technical documentation. - Exceptional written and verbal communication skills; strong analytical and organizational abilities with attention to detail; capable of bridging communication between technical engineers and business stakeholders. - U.S. Citizenship required (for access to GCC-High and Azure Government environments). - Certifications: Certified SAFe Agilist or equivalent Agile certification (e.g., PMI-ACP, Scrum Master, or Product Owner). - Experience supporting Federal or Defense Industrial Base (DIB) programs under CMMC Level 2 or higher. - Experience maintaining compliance evidence repositories and document management systems. - Familiarity with Azure DevOps, Jira, or similar Agile tracking tools. - ITIL v4 Foundation certification. - Background in process improvement or audit readiness support. - Ability to create user-friendly templates and visual documentation for executive or client briefings. Requirements - The base compensation range for this role in the posted location is: $70,176 - $170,040. - Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. - The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. - In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave. - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada). - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada). - Life and disability insurance. - Employee assistance programs. - Other benefits as provided by local policy and eligibility.