• Directs and leads a region of communities (generally more than 10 communities) by implementing the policies, procedures and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. • Leads community operations to establish revenue, expenses, NOI, capital expenditures goals and ensure lifts associated with the overall business plans at underwriting are achieved. • Closely monitors all elements of financial performance; analyze financial statements and make necessary operating adjustments; hire, direct, and supervise internal teams to achieve business plan. • Develops Property Teams by ensuring that only the highest caliber personnel are recruited and selected to represent the communities. • Provides coaching, guidance and mentorship to RGM’s and Property leadership. • Ensures all teams receive appropriate training and delegate responsibility as appropriate to build team development. • Undertake periodic reviews of operating metrics and financial statements to ensure each community meets performance goals, making curative recommendations to close observed gaps. • Creates an executive management plan for the market and drive the revenue and expense goals for the community. • Contributes to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. • Manages client relationships which allow for seamless conflict resolution, account maintenance, and overall development of client relationships. • Analyzes property financial performance as it relates to other portfolio assets. • Reviews annual budget as submitted by the RGM; provides feedback and commentary before submission to ownership. • Assures compliance with all regulatory and statutory programs. • Responsible for reviewing revenue, expenses, staffing levels, guest reviews and implementing critical action plan as needed. • Responsible for performing monthly/quarterly site walks to ensure standards are being met and to problem solve any existing asset condition issues. • Resolves elevated customer complaints and employee issues in a manner that is respectful and in the best interest of the company, associates, customer and community. • Reviews, approves and monitors the completion of all capital projects being performed at communities. • Partners with marketing managers in the development and deployment of marketing programs for each community to ensure optimal results. • Conducts talent management reviews, annual performance evaluations and goal setting in partnership with Regional Manager Team.

• Provide day-to-day administrative support to the COO’s office. • Managing calendars, scheduling meetings, and resolving calendar conflicts. • Coordinating internal and external meetings, including agendas, materials, logistics, and follow-ups. • Preparing briefing packs, meeting documents, and supporting materials. • Supporting travel planning, itineraries, accommodation, and logistics where needed. • Managing expense submissions, reimbursements, procurement requests, and basic administrative processes. • Supporting document organisation, file management, and information retrieval. • Ensuring the COO is prepared for key meetings and commitments. • Maintaining project trackers, timelines, milestone updates, and status documents. • Following up with project owners on deliverables and deadlines. • Helping organise project meetings, workshops, retrospectives, and planning sessions. • Drafting emails, meeting notes, reminders, and internal updates. • Coordinating communications between the COO's office and functional & regional teams. • Supporting the overall effectiveness, organisation, and rhythm of the Office of the COO.

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle • Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF) • Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors • Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation • Run mass account transfers and conversions, both internal and external • Partner with engineering to automate daily self-clearing workflows • Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework • Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries • Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

Role Description This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Team members may live in the following locations: El Salvador, Mexico, or Colombia. What You’ll Do: - Communicate Clearly: Projects get done well when the team is working together and communicating well. You set the tone. - Creating a Common Goal: Whether it’s project scope, budget, or timeline–you get everyone on the same page. - Driving Success: You understand that when acceptance criteria and project objectives are clearly defined, the project gets where it needs to be. - Role Ownership: You’re comfortable acting as the team leader of a project; working with minimal oversight and direction. - Creating Relationships: You’re ready to set up a steady stream of communication between you and your clients. You can anticipate their needs. - Creating Accountability: For your client and for your team–everyone knows what needs to be done and when. - Vision Sharing & Knowledge Transfer: No two projects are alike. We want you to teach us what you learn from each one, so we can all get better together. Qualifications - You’re a professional planner. - 3+ years experience in project management is best, but experience is commensurate with skill. - You’re an Agile planner. - You have a collaborative and caring attitude with clients. - You excel at risk management. - You’re tech savvy. - You craft clear and concise user stories and acceptance criteria. - Your excellent written and verbal communication skills are exactly what we need. Requirements - Technical Proficiency: Owns on-time, on-budget delivery for complex projects. Facilitates scrums, manages risks and dependencies, mentors junior PMO team members, and ensures clients and teams are aligned. - Develop Collaboratively: Participate in successful Agile delivery by seeking guidance, raising concerns, advancing best practices, identifying blockers, and mentoring peers and more junior team members. - Define Value: Gather requirements and write thorough and testable acceptance criteria for complex projects 1-2 sprints ahead, leveraging AI tools to increase clarity and effectiveness. - Product Expert: Become an expert in the desired functionality and expected behavior of client products and software. - Manage Risks: Document plan, status, risks, and progress to ensure on-time/budget and adherence to the terms of the SoW. - Ensure Collaboration: Manage workspaces, schedules, and communication so that the team can do its best work. Benefits - A stable, full-time role with paid time off, local holidays, and country-specific perks. - Work/life balance that’s real, promoting a true work/life balance and encouraging a 40-hour work week. - A culture worth joining, recognized by Best Places to Work in Fintech, Clutch, and Comparably. - Support without micromanagement, guiding and championing your career growth. - Your voice matters; openness, curiosity, and shared ownership are valued. - Paid time off and holidays based on your country’s standards. - Country-specific benefits that reflect where you live, including bonus pay and local protections. - Investment in your growth with coverage for online courses, tech conferences, or certifications. - People-first approach, leading with kindness, respect, and empathy.