• Lead all facility-related responsibilities and security operations across the organization • Oversee facility management, leasing, and compliance • Manage personnel clearances, secure facilities, and physical security programs • Ensure compliance with all government security requirements and regulations • Conduct regular security assessments and implement improvements

• Expertise in designing secure networks, systems, and application architectures • Manage/implement design, installation, configuration, setup, testing, troubleshooting, documentation of security solutions including IAM, endpoint security, firewalls, email security, content filtering and security awareness. • Proficient with networks, systems, applications, and cloud security • Proficiency with risk assessment and vulnerability scanning tools, technologies, and methods • Escalation point for security-related incidents • Proactively report possible threats and or vulnerabilities • Proactively research weaknesses and find ways to counter them • Find cost-effective solutions to cybersecurity problems • Information Technology Security representative on IT projects to provide security advice, expertise, and recommendations • Conduct security awareness training • Planning, researching, and developing security policies, standards and procedures • Ensure the tuning and effectiveness of security tools deployed across the environment • Work closely with our Managed Security Services Provider (MSSP) and IT teams to review alerts and investigate security incidents • 24/7 Availability for Identity & Access Management, Security Incident Response and Escalation • Performs other related job duties, as assigned

• Partner with Security Compliance Regulatory Affairs to execute a unified security regulatory strategy that balances long-term global trends with Twilio’s immediate operational needs. • Monitor, identify, and prioritize new and evolving cybersecurity regulations (including telecom-specific mandates); translate complex requirements into actionable business impacts. • Manage weekly compliance-focused operating rhythm, triaging regulatory developments and escalating critical security risks to senior leadership. • In partnership with cyber legal counsel, define the "scope of applicability" for new regulations to ensure Twilio’s responses and decisions are precise, efficient, and aligned with how we actually build products. • Collaborate with Go-To-Market teams to leverage Twilio’s security compliance posture as a differentiator, identifying opportunities to drive revenue through trust. • Project manage non-security stakeholders to ensure the timely collection of evidence, support, and information required for successful regulatory filings and audits, working closely with the Security Compliance Regulatory Affairs team to facilitate and align on response.

• Performs a variety of routine project tasks applied to specialized Cybersecurity problems. • Tasks involve integration of electronic processes or methodologies to resolve total system problems, or technology problems as they relate to cybersecurity requirements. • Analyzes information security requirements. • Applies analytical and systematic approaches in the resolution of problems of workflow, organization, and planning. • Provides security engineering support for planning, design, development, testing, demonstration, integration of information systems.