Work Flexibility: Remote What you will do: As our Senior Lead Analyst, Workday Integrations, you will work to understand business needs, including the processes for end-to-end business solutions for HR functions, with a heavy focus on the Workday Integration Cloud Platform.  You will provide advanced technical leadership and guidance for Workday integrations, influencing integration design decisions and advising on complex, cross-domain solutions. You will be responsible for building strong collaborative relationships across the organization in areas that include HR COEs, business-facing HR, Finance, Compliance, Audit, and internal/external Communications with a specific focus on the Workday integration functionality, capabilities, and tools . Additionally, you will design, build, deploy, and consult on integration activities for HR projects, priorities, and enhancements, while providing architectural guidance, risk assessment, and strategic input when solutioning requirements.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. What You’ll Be Doing As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions. Partner & Customer Engagement Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives What You’ll Bring Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models Ability to evangelize, train, and promote technical solutions across partner and customer audiences 5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role Technical & Industry Expertise Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar Strong understanding of CX best practices, industry trends, and enterprise customer expectations Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP) Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA Commercial & Communication Skills Experience developing proposals and building ROI models Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders We provide a competitive salary range for this role - which is $155,000 – $185,000 base salary plus commission - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Company Overview Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined. Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements.

• Design and implement Citrix solutions tailored to client requirements. • Engage with stakeholders to assess business needs and recommend suitable Citrix architectures. • Provide technical leadership within the organization. • Collaborate with account teams to provide technical expertise during client engagements. • Develop strategies to improve and optimize existing Citrix deployments. • Ensure client solutions comply with external regulatory and security standards. • Identify potential risks in implementations and design mitigation strategies to address these challenges. • Work closely with the security and infrastructure teams to ensure that Citrix solutions are both secure and efficiently integrated within the larger IT environment. • Scale lessons learned and leading practices through collaboration with enablement counterparts.