Forecast Attack Routes. Optimize Security Investments.
Strategic Technical CSM
Location
United States
Posted
108 days ago
Salary
0
Seniority
Senior
Job Description
Strategic Technical CSM
CYE
• Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization. • Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions. • Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust. • Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform. • Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context. • Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions. • Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities. • Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership. • Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time. • Drive customer retention through proactive engagement and demonstrated value realization. • Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.
Job Requirements
- 3+ years of experience in cybersecurity, cyber risk management, technical customer success, or security advisory roles in enterprise environments.
- Demonstrated experience working directly with CISOs, security leadership, or executive stakeholders.
- Strong understanding of cyber risk and exposure analysis, including familiarity with frameworks such as **NIST** and **MITRE ATT&CK**.
- Ability to reason about attack paths and security findings across enterprise networking, infrastructure, and cloud environments.
- Proven ability to translate complex technical findings into clear, risk-based narratives for non-technical audiences.
- Excellent communication and stakeholder management skills.
- Strong organizational and project management capabilities, with the ability to manage multiple customers and priorities simultaneously.
- Fluent in English.
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