Role Description We are seeking a highly professional, articulate, and experienced Virtual Dental Receptionist & Patient Care Coordinator to join a dynamic, multi-provider dental practice. In this role, you will serve as a vital administrative engine, working under the direct guidance and training of the client. Operating in a high-volume environment where different dentists rotate daily, you must be a sharp, agile multitasker. Patients are dynamically assigned to the first available provider, meaning you must excel at managing a fluid schedule without individual doctor preferences. Because you will be managing patient relationships and complex insurance verification, 3 to 4 years of hands-on U.S. dental practice experience, flawless bilingual communication skills, and complete technical fluency in EagleSoft and Weave are absolute, non-negotiable requirements. Core Responsibilities - Patient Coordination & Schedule Optimization (Initial Focus) - Active Schedule Recall: Take complete ownership of the practice's recall list, proactively contacting patients to schedule routine hygiene visits, outstanding treatments, and cleanings. - Smart Scheduling: Manage a complex, fast-moving calendar, ensuring maximum chair utilization for the rotating daily dentists while maintaining a smooth patient flow. - AI Call Overflow Management: Monitor and instantly capture live inbound call overflows routed from our automated AI receptionist system, delivering a warm, human, concierge-level experience over the phone. - Expanded Practice Operations - Dental Insurance Verification: Execute comprehensive eligibility checks, break down complex dental benefits (preventive, basic, major), track annual maximums, and input data into patient files. - Treatment Plan Follow-Ups: Conduct proactive outreach to patients who recently had exams, answer their questions regarding proposed treatments, and guide them to commit to booking their procedures. - No-Show Recovery: Fast-track the rescheduling of broken appointments, cancellations, and no-shows to keep provider production schedules optimized. - Cross-Functional Administrative Support: Maintain a flexible, "can-do" mindset, readily picking up additional administrative and front-office tasks as required by the clinical team. Qualifications - U.S. Dental Domain Expertise: Minimum 3–4 years of direct experience working on the front office team of a U.S.-based dental practice. - Bilingual Mastery: Complete, accent-free verbal and written fluency in both English and Spanish. Must be comfortable discussing clinical terminology and billing in both languages. - Software Ecosystem Fluency: Mastery of EagleSoft EMR (charting, scheduling, patient accounts) and the Weave communications/phone platform. - Agile Mindset: Proven ability to thrive in a high-volume, multi-provider dental environment where schedules and clinical teams shift daily.

• Answering and managing patient calls professionally. • Surgery scheduling and coordination. • Insurance verification and eligibility checks (with strong focus on HMO plans). • Prior authorization processing. • Medical billing support. • Patient communication and follow-up. • General administrative support as assigned. • Adhering to practice policies, procedures, and workflows.

Role Description The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance. The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when the team lead is absent. As a Senior Travel Consultant, ERM, you will: - Expertly use the appropriate BCD Travel tools and systems to complete requests. - Anticipate and provide assistance on potential challenges that may arise for the customer. - Respond to the customer promptly and provide the customer with your undivided attention to the request. - Seek opportunities to review operational processes and the commercial relationship with the customer and provide suggestions for improvement. - Perform quality management such as error management and assist in projects as assigned. - Meet individual and team goals. Qualifications - Proven experience in ERM, marine, offshore, or crew travel environments. - Hands-on expertise managing crew movements, rotations, and disruption handling. - Strong attention to detail with the ability to perform accurately under pressure. - Comfortable working in a fast-paced, 24/7 service environment. - Demonstrated ability to collaborate effectively within a global, multi-regional operations setup. - Solid working knowledge of the travel industry, policies, procedures, and processes. - Advanced skills on GDS Amadeus. - Strong verbal and written communication skills in English. - Proven ability to handle multiple priorities simultaneously. - Demonstrated excellent professional customer service and problem resolution skills. Benefits - Flexible working hours and work-from-home or remote opportunities. - Opportunities to grow your skillset and career. - Generous vacation days so you can rest and recharge. - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. - Travel industry professional perks and discounts. - An inclusive work environment where diversity is celebrated. Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook

Role Description This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects; - Demonstrate in depth knowledge of rare disease program offerings, including the pathophysiology of the disease/product, therapeutic area, disease process, and mechanism of action; and how to apply rare disease SOPs; - Exhibit in depth knowledge of public/private and federal funding mechanisms as well as Rare Disease funding bodies. - Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients; - Coordinate cases with insurance companies, physician’s offices and healthcare professionals in order to maximize reimbursement solutions; - Navigate through the complex lobbying process to obtain prescription drug coverage and reimbursement for these life-saving and costly medications; - Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs; - Coordinate pharmacy processes required once funding has been obtained; - Responsible to report all Adverse Events to the assigned units/departments; - The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time. Qualifications - Diplôme universitaire dans un domaine connexe; - 1-2 ans d'expérience dans l'industrie pharmaceutique, l'assurance ou dans des secteurs liés aux soins de santé; - Expérience préalable en matière de remboursement et connaissance des remboursements publics, privés et fédéral est requise; - Minimum de trois (3) ans d'expérience en service à la clientèle; - Professionnel(le), courtois(e) et efficace au téléphone; - Excellente maîtrise des applications Microsoft (Outlook, Word, Excel); - Capacité démontrée à organiser son temps, à établir des priorités et à accomplir plusieurs tâches à la fois afin de respecter diverses échéances de travail concurrentielles; - Le/la candidat(e) doit posséder de solides compétences en communication et en relations interpersonnelles, y compris la capacité de communiquer avec les patients dans un contexte de soins de santé sur des sujets extrêmement délicats; - Capacité de travailler de façon autonome et en équipe; - Souci du détail; - Bilinguisme, français/anglais est un requis. Requirements - 1-2 years’ experience in the pharmaceutical, insurance or healthcare-related industries; - Previous experience in reimbursement and Knowledge of public, private and federal reimbursement is required; - Minimum of three (3) years’ experience in a Customer Service setting; - Professional / courteous / efficient telephone manner; - Strong proficiency in Microsoft applications (Outlook, Word, Excel); - Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; - Candidate must have strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics; - Ability to work independently and in a team environment; - Attention to detail; - Bilingualism, French/English is required. Skills and Knowledge - Advanced knowledge of pharmaceutical, or insurance industry; - Strong business and financial acumen; - Strong analytical and mathematical skills; - Ability to communicate effectively both orally and in writing; - Effective interpersonal and leadership skills; - Effective organizational skills; attention to detail; - Ability to consistently meet deadlines; - Excellent problem-solving skills; ability to resolve issues effectively and efficiently. Schedule Full time Salary Range $48,500 - 74,690 CAD Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.