• Answering and managing patient calls professionally. • Surgery scheduling and coordination. • Insurance verification and eligibility checks (with strong focus on HMO plans). • Prior authorization processing. • Medical billing support. • Patient communication and follow-up. • General administrative support as assigned. • Adhering to practice policies, procedures, and workflows.

Role Description The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance. The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when the team lead is absent. As a Senior Travel Consultant, ERM, you will: - Expertly use the appropriate BCD Travel tools and systems to complete requests. - Anticipate and provide assistance on potential challenges that may arise for the customer. - Respond to the customer promptly and provide the customer with your undivided attention to the request. - Seek opportunities to review operational processes and the commercial relationship with the customer and provide suggestions for improvement. - Perform quality management such as error management and assist in projects as assigned. - Meet individual and team goals. Qualifications - Proven experience in ERM, marine, offshore, or crew travel environments. - Hands-on expertise managing crew movements, rotations, and disruption handling. - Strong attention to detail with the ability to perform accurately under pressure. - Comfortable working in a fast-paced, 24/7 service environment. - Demonstrated ability to collaborate effectively within a global, multi-regional operations setup. - Solid working knowledge of the travel industry, policies, procedures, and processes. - Advanced skills on GDS Amadeus. - Strong verbal and written communication skills in English. - Proven ability to handle multiple priorities simultaneously. - Demonstrated excellent professional customer service and problem resolution skills. Benefits - Flexible working hours and work-from-home or remote opportunities. - Opportunities to grow your skillset and career. - Generous vacation days so you can rest and recharge. - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. - Travel industry professional perks and discounts. - An inclusive work environment where diversity is celebrated. Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook

Role Description This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects; - Demonstrate in depth knowledge of rare disease program offerings, including the pathophysiology of the disease/product, therapeutic area, disease process, and mechanism of action; and how to apply rare disease SOPs; - Exhibit in depth knowledge of public/private and federal funding mechanisms as well as Rare Disease funding bodies. - Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients; - Coordinate cases with insurance companies, physician’s offices and healthcare professionals in order to maximize reimbursement solutions; - Navigate through the complex lobbying process to obtain prescription drug coverage and reimbursement for these life-saving and costly medications; - Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs; - Coordinate pharmacy processes required once funding has been obtained; - Responsible to report all Adverse Events to the assigned units/departments; - The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time. Qualifications - Diplôme universitaire dans un domaine connexe; - 1-2 ans d'expérience dans l'industrie pharmaceutique, l'assurance ou dans des secteurs liés aux soins de santé; - Expérience préalable en matière de remboursement et connaissance des remboursements publics, privés et fédéral est requise; - Minimum de trois (3) ans d'expérience en service à la clientèle; - Professionnel(le), courtois(e) et efficace au téléphone; - Excellente maîtrise des applications Microsoft (Outlook, Word, Excel); - Capacité démontrée à organiser son temps, à établir des priorités et à accomplir plusieurs tâches à la fois afin de respecter diverses échéances de travail concurrentielles; - Le/la candidat(e) doit posséder de solides compétences en communication et en relations interpersonnelles, y compris la capacité de communiquer avec les patients dans un contexte de soins de santé sur des sujets extrêmement délicats; - Capacité de travailler de façon autonome et en équipe; - Souci du détail; - Bilinguisme, français/anglais est un requis. Requirements - 1-2 years’ experience in the pharmaceutical, insurance or healthcare-related industries; - Previous experience in reimbursement and Knowledge of public, private and federal reimbursement is required; - Minimum of three (3) years’ experience in a Customer Service setting; - Professional / courteous / efficient telephone manner; - Strong proficiency in Microsoft applications (Outlook, Word, Excel); - Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; - Candidate must have strong communication and interpersonal skills, including the ability to communicate with patients in a healthcare setting on extremely sensitive topics; - Ability to work independently and in a team environment; - Attention to detail; - Bilingualism, French/English is required. Skills and Knowledge - Advanced knowledge of pharmaceutical, or insurance industry; - Strong business and financial acumen; - Strong analytical and mathematical skills; - Ability to communicate effectively both orally and in writing; - Effective interpersonal and leadership skills; - Effective organizational skills; attention to detail; - Ability to consistently meet deadlines; - Excellent problem-solving skills; ability to resolve issues effectively and efficiently. Schedule Full time Salary Range $48,500 - 74,690 CAD Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Role Description This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - The management of the assigned projects and/or cases. - Adherence to the general company processes. - Telephone support: - Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. - Current assistance lines focus on: - Funding and access issues, including private, public and special access programs. - Compliance programs. - Administer and adhere to case-management protocols, including: - Clinical monitoring. - Data collection. - On-going patient follow-up. - Compliance. - Therapy disruption/discontinuation monitoring. - Adverse event reporting and liaison with primary healthcare providers. - Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals. - All patient programs are based on casework methods and include a significant amount of out-bound calls. - Document each activity in program specific database. - Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. - Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. - Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. - With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. - Responsible to report all Adverse Events to the assigned units/departments. - The Caseworker will also be assigned other duties and tasks as required from time to time. Qualifications - Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. Requirements - A minimum of one (1) year experience in customer service. - Bilingual (French/English) an asset. - Ability to multitask. - Attention to detail. - Strong problem-solving skills. - Experience in the medical and pharmaceutical field is an asset. - Working knowledge of Word, Excel and Outlook. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, including: - Backup dependent care. - Adoption assistance. - Infertility coverage. - Family building support. - Behavioral health solutions. - Paid parental leave. - Paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.