• Manage a portfolio of founder-clients and their ongoing digital marketing project requests • Guide clients through available services and help them identify the best solutions for their business needs • Gather, clarify, and refine project briefs before work begins • Translate client requirements into actionable instructions for production teams • Coordinate project flow across websites, funnels, social media content, graphic design, online courses, and other deliverables • Monitor project progress, timelines, quality, and client satisfaction • Proactively identify and resolve blockers to keep projects moving • Manage scope, expectations, and delivery conversations with confidence • Review deliverables prior to client release to ensure alignment with project requirements • Contribute to improving systems, processes, and delivery standards as the business scales

Role Description The Digital Specialist is a strategic, customer-facing role responsible for driving digital transformation, digital sales growth, and eCommerce adoption across assigned FBM regions and customer portfolios. Reporting to the Director, Digital Product, this position serves as a subject matter expert and business partner to branch leadership, sales teams, and customers by promoting the adoption and utilization of FBM’s digital platforms, including MyFBM. This role combines consultative sales, digital product expertise, customer engagement, training, market analysis, and operational execution to increase digital revenue and strengthen customer relationships. Each Digital Specialist oversees and manages an assigned eCommerce portfolio, with direct responsibility for driving digital engagement, expanding customer utilization, identifying growth opportunities, and contributing measurable sales performance within their territory. The Digital Specialist operates with a high degree of autonomy and independent judgment while partnering cross-functionally with branch operations, sales leadership, marketing, customer service, and digital product teams. This role requires extensive travel throughout assigned regions to support branch initiatives, conduct customer meetings and trainings, lead adoption efforts, and execute in-market digital growth strategies. Qualifications - Bachelor’s degree in Business, Marketing, Sales, eCommerce, Communications, or related field preferred; equivalent combination of education and experience may be considered - 3+ years of experience in eCommerce, digital sales, business development, branch operations, customer success, sales enablement, or a related field preferred - Demonstrated ability to drive sales growth, influence adoption initiatives, and manage customer relationships - Strong business acumen with the ability to analyze trends, interpret data, and develop actionable strategies - Excellent presentation, communication, facilitation, and interpersonal skills - Ability to operate independently, prioritize multiple initiatives, and exercise sound judgment in a fast-paced environment - Comfortable leading trainings, customer meetings, branch presentations, and executive-level discussions - Strong customer service mindset with the ability to influence and coach sales and operations teams - Technology-forward mindset with experience adapting to evolving systems and digital tools - Creative thinker, problem solver, and self-starter with strong organizational and project management skills - Working knowledge of CRM systems, customer service operations, and branch operations - Strong understanding of digital commerce platforms, customer buying habits, and sales processes - Advanced knowledge of MyFBM and related digital tools preferred - Ability to travel extensively, including overnight travel, within assigned territories as business needs require Requirements - Drive customer awareness, activation, and adoption of FBM’s digital assets, resulting in increased digital sales and customer engagement - Manage and grow an assigned eCommerce portfolio, developing strategies to increase digital revenue, customer retention, and platform utilization - Partner with branch leadership and sales teams to identify opportunities for digital growth and improve customer buying experiences - Conduct consultative customer meetings to promote MyFBM capabilities and align digital solutions with customer business needs - Conduct in-market branch training sessions, sales representative training, customer onboarding, and product demonstrations - Lead in-branch, customer, and job site events focused on digital education, adoption, and sales growth - Cross-sell complementary product categories and digital capabilities to existing and prospective accounts - Analyze regional market trends, customer usage patterns, and adoption metrics to identify opportunities and recommend strategic improvements - Provide eCommerce-specific insights, reporting, and sales opportunities to Branch Managers, Sales Representatives, District Managers, and Regional Leadership - Travel extensively throughout assigned regions to support digital initiatives, customer engagement, implementation efforts, and sales development activities - Serve as the primary liaison between the MyFBM digital product team and field operations - Participate in user acceptance testing (UAT) and provide operational feedback on system enhancements and functionality - Assist with digital merchandising initiatives, content optimization, and digital product enhancements - Conduct voice-of-customer surveys and gather feedback to influence future digital product development and roadmap priorities - Conduct recurring meetings with Regional Vice Presidents, District Managers, Branch Leadership, and Local Digital Champions to review adoption progress and strategic priorities - Ensure regional branches deliver a high-quality customer experience related to digital products and services - Proactively address and resolve customer concerns, technical questions, and adoption barriers in a timely and professional manner - Train and coach branch personnel on digital tools, customer engagement strategies, and best practices for supporting digital customers - Support change management initiatives associated with digital transformation and operational process improvements - Maintain strong alignment with FBM brand standards and customer service expectations across all branch and customer interactions - Perform additional duties and strategic projects as assigned in support of eCommerce, digital transformation, and corporate growth initiatives - Collaborate cross-functionally with Sales, Operations, IT, Marketing, Customer Service, and Leadership teams to execute company objectives - Maintain current knowledge of industry trends, digital commerce technologies, customer buying behaviors, and competitive market conditions Benefits - Medical, Dental and Vision plans with leading national providers - Health Savings Account (HSA) / Flexible Spending Account (FSA) - Company Provided Basic Life and Accident Death & Dismemberment (AD&D) - Voluntary Life and Accidental Death & Dismemberment (AD&D) - Critical illness, Hospital Indemnity, Accident Coverage - Legal Insurance Plan - Paid Time Off (PTO) & Paid Company Holidays - 401(k) plan with generous company match

Role Description We're running a paid study to understand how everyday people interact with digital interfaces. Your feedback helps us evaluate usability and identify areas where the user experience can be improved. The insights gathered will directly influence upcoming design updates. You will complete a brief 10-minute session independently using your desktop computer. During the session, you will: - Share your screen and have your camera on while working through a set of simple tasks. - Navigate specific workflows and provide your honest reactions to what you see. - Answer a few short questions about your overall experience. Qualifications - Comfortable using a desktop computer to browse and complete online tasks. - Willingness to record your screen and face during the 10-minute session. - Ability to articulate your thoughts clearly while navigating new interfaces. - Access to a reliable internet connection and a working webcam. Requirements - Complete a 10-minute independent usability test on a desktop computer. - Speak your thoughts aloud as you navigate the provided interface. Compensation - $10 one-time. Company Description Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets. Learn more at terac.com or on YouTube at @jointerac .

Role Description Ncontracts' webinar program is one of our highest-performing demand channels, consistently driving pipeline across every segment we serve. This role owns the execution of it from end to end. As Digital Marketing Programs Manager, you'll be the operational backbone of a webinar engine that runs 20+ events per year, coordinating everything from platform setup and speaker prep to post-event follow-up and funnel reporting. You'll work directly with executive leadership, external industry experts, and our BDR and AE teams to make every webinar a precision-executed, revenue-contributing event, not just a content play. The webinar program doesn't operate in isolation. Between events, you'll own the channels that keep our audiences warm and our brand visible — managing social media, activating employee advocacy, and building the kind of community presence that turns a one-time webinar attendee into a long-term Ncontracts follower. The goal is a connected content ecosystem where every touchpoint — from a LinkedIn post to a post-event nurture sequence — moves the same audience further down the funnel. This is a role for someone who thrives in the details without losing sight of what the details are for: pipeline, engagement, and growth. Qualifications - 4+ years of experience in B2B marketing, with a proven track record of owning webinar execution, digital events, or demand generation campaigns. - Hands-on platform experience with ON24 (or a closely comparable enterprise webinar platform). - Proficiency with HubSpot and Salesforce, including practical experience building landing pages, email workflows, and tracking campaign performance metrics (routing, registration pacing, and basic pipeline attribution). - Executive presence, showcasing exceptional verbal and written communication skills with demonstrated comfort coaching and managing executive-level speakers. - AI tool literacy, with experience using modern marketing AI tools to accelerate copywriting, build automated promotion sequences, and streamline daily operational tasks. - Flawless project management and an obsessive attention to detail, with the ability to manage multiple event timelines, speaker schedules, and asset deadlines simultaneously. Requirements - Background in B2B SaaS, FinTech, or financial services marketing. - Experience working alongside an Account-Based Marketing (ABM) framework. - Familiarity with graphic design tools (e.g., Canva) for basic social media asset creation. - BA/BS degree in Marketing, Communications, Business, or a related field. Benefits - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more!