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Cybersecurity Incident Response Analyst
Location
United States
Posted
2 days ago
Salary
$97.6K - $151.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Cybersecurity Incident Response Analyst
ServiceNow
Role Description IMPORTANT, PLEASE READ BEFORE APPLYING - Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. What you get to do in this role: - Serve on the frontline of security operations, supporting both ServiceNow’s commercial customers and its federal environment. - Monitor tools and systems that defend ServiceNow’s production and corporate environments. - Define relationships between seemingly unrelated events through deductive reasoning. - Continuously find ways to do things faster, better, and more effectively while maintaining a laser focus on quality. - Work on a geographically diverse team to respond to threats against our infrastructure and track cases to closure. - Participate in an on-call rotation including weekends to ensure timely response to priority incidents. - Work weekend rotational shifts and hours (Pacific Time Zone) outside of standard business hours if necessary. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 2+ years of related experience or equivalent combination of education and experience. - Deep understanding of Security Operations Center and Security Incident Response Team protocols and procedures. - A solid foundation in networking fundamentals, with a deep understanding of TCP/IP and other core protocols. - Experience with SIEM platforms (e.g., Splunk) for log analysis and detection tuning. - Familiarity with EDR tools for endpoint detection and response. - Exposure to SOAR platforms for workflow automation and incident orchestration. - Knowledge of cloud security concepts and experience working in cloud environments (AWS, Azure, or GCP). - The ability to analyze event and system logs, perform forensic analysis, analyze malware, and process other incident response-related data as needed. - Familiarity with intrusion detection systems. - Understanding of Windows and Linux operating systems and command-line tools. - Familiarity with scripting in any language. Requirements - Any cybersecurity or network related certifications (e.g., CCNA, CompTIA, GSEC, GCIH, CEH certifications) are a plus. - ServiceNow platform knowledge is a plus. Benefits - Base pay of $97,600 - $151,300, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - Employee Stock Purchase Plan (ESPP). - Matching donations. - Flexible time away plan and family leave programs.
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