**Key Responsibilities** **Technical Implementation (50%)** - Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs - Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability - Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity - Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities **Customer Support & Troubleshooting (50%)** - Act as the primary technical resource for clients, providing application support and resolving technical issues - Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations - Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support - Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results

• Own your portfolio of accounts. • Onboard new customers. • Collaborate with Product, Sales, Support and Marketing.

Role Description AIRS Medical is seeking a skilled professional for the following key responsibilities: - Technical Implementation (50%) - Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs. - Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability. - Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity. - Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities. - Customer Support & Troubleshooting (50%) - Act as the primary technical resource for clients, providing application support and resolving technical issues. - Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations. - Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support. - Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results. Qualifications - 5+ years in a technical or application support role within healthcare IT. - Proficiency with TCP/IP networking and DICOM networking. - Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable. - Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues. - Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users. Requirements - 10+ years in a technical or application support role within healthcare IT (preferred). - Those with proven competencies may be promoted to a Technical Customer Success Manager job title upon final offer. - Experience implementing radiology AI software in hospital settings (preferred). Benefits - Work type: Full Time. - Health Care Plan (Medical, Dental & Vision). - Paid Time Off (Vacation, Sick & Public Holidays). - Training & Development. - Work from home, with occasional business travel. - Collaborate with team members around the country and the world. Hiring Process - Document Screening. - Competency-based interview. - Culture-fit Interview. - Onboarding.

Role Description At Chegg, we’re on a mission to deliver an unprecedented return on a student’s time and money. Our programs deliver exceptional outcomes at market-leading prices by offering seamless experiences for students from the day they enroll at Chegg Skills until the day they graduate. We are looking for a Student Success Outreach Coordinator to join our team and support students in their educational journey. This individual will manage a high-volume caseload of students, engage with them through various communication channels, and ensure they remain on track to complete their programs and acquire the skills they need to reach their goals. In this role, you will: - Proactively engage students, helping to convert trial-period students into confirmed enrollments. - Drive sustained learner engagement throughout their program. - Use strong communication skills and problem-solving abilities to re-engage students who may have fallen behind. - Guide students through program milestones and connect them with the right internal resources. - Contribute to optimizing outreach strategies and workflows. - Collaborate with team members to ensure students receive the support they need to succeed. This is an ideal opportunity for someone who is passionate about student success, enjoys working in a fast-paced environment, and is motivated to meet and exceed both individual and team targets. Responsibilities - Manage a high-volume caseload of students, providing proactive and personalized support through text, email, video chat, and other communication channels. - Execute a repetitive and detailed workflow focused on contacting a high volume of learners daily to hit enrollment, retention, and graduation targets. - Leverage CRM tooling and established playbooks to monitor, document, and report on individual and group-wide learner progress and performance. - Outreach to 250+ students per week and make informed decisions on follow-up communications. - Utilize discovery questions and active listening skills to uncover and understand learner needs. - Leave a student-first and empathetic impression with all learners. - Meet or exceed assigned sales quota by executing the sales cycle and maintaining assigned learner caseload. - Review the optimization and impact of outreach performance to achieve and/or exceed targets. - Work closely with the Enrollment Manager, Success Coaches, and enablement team to address learner needs. - Provide feedback on outreach processes, team tooling, and workflow to help optimize day-to-day operations. - Partner with the enablement team to test new outreach tactics, creative messaging, and communication automation triggers. - Develop knowledge on each of Chegg Skills’s programs and potential sticking points. Qualifications - 1-2+ years of sales, business development, customer success, or learner engagement experience, preferably in a high growth SaaS or technology environment. - Ability to provide high quality support to a high volume of learners. - Outstanding communication skills, both written and verbal. - Experience crafting outbound communications, measuring results, and optimizing efforts. - Exceptional ability to reignite a learner or customer’s “why” or excitement about the product. - Excellent prioritization and task execution. - Adaptable and thrive in ambiguous or rapidly changing situations. - A strong work ethic and drive to meet and exceed target learner outcomes. - Experience with Planhat and Zendesk a plus. - Availability to work during PT hours of 9AM-5PM a plus. Requirements - The base salary pay range for this position is $57,350 to $80,000. - Actual pay will vary within this range based on geographic location, job type, professional experience, and other factors. Company Description Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on providing affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to study.