Role Description ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. As a FDE Build Manager, you operate on the frontlines of transformation. You will support ServiceNow’s cross-functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions that solve our customers’ most mission-critical challenges. You'll work in a fast-paced environment as our FDE team partners with key strategic customers to accelerate time to value. You will provide a proactive, strategic perspective, manage customer relationships, and drive tactical execution from initial conception through FDE build development, delivery, and successful completion. Qualifications - 10+ years of project/program management experience in mid/large size software development companies - A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations - Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact - Familiarity with AI governance, compliance, and enterprise security practices - This role includes occasional travel Requirements - Demonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics - Outstanding collaboration and communication skills - clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executives - Passion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functions - Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together - Strong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in view - Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development, deployment, and release processes - Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

• Set the short and long term strategy for the Data Platform in partnership with Qualitative Science, Decision Science and Product • Effectively manage the individuals on your team to ensure they are performing well in their role and as members of the team • Use an appropriate mixture of coaching, directive feedback, and delegation to achieve business, team and individual goals • Identify gaps in the team and develop plans to address those gaps via individual development, hiring, or partnership • Proactively dive into code, design reviews, and technical challenges alongside your team when necessary • Work closely with the Engineering Leadership team to improve the effectiveness of the Engineering org as a whole

Role Description The Channel Development Manager (CDM) is responsible for managing and expanding relationships within an assigned portfolio of AppDirect advisors, with a focus on driving revenue growth and enhancing advisor satisfaction. This role combines proactive support with strategic sales enablement to foster long-term loyalty and sales growth. Key responsibilities include: - Quoting, serviceability checks, and deal registrations - Promoting SPIFFs and other sales incentives - Educating advisors on AppDirect's full suite of technology solutions to increase awareness and drive multi-category funnel growth (*) This is not a leadership position, it's an individual contributor role. What you'll do and how you'll have an impact - Respond to advisor serviceability and quoting inquiries with speed and accuracy, ensuring the proper providers and products are shown based on the advisors' needs - Partner with assigned advisor base to promote SPIFFs, sales incentives, and drive awareness of AppDirect’s complete ecosystem of solutions and providers - Coordinate the involvement of AppDirect personnel, including sales leadership, engineering, support, service, and management resources, in order to meet advisor performance expectations - Generate new business opportunities by providing product recommendations for upsell - Develop long-term relationships with advisors, promoting loyalty and trust in AppDirect - Monitor advisor KPIs & trends to promote other solutions such as Managed services, Energy, AI, Hardware, SaaS, IT Cloud, Sales Desk-as-a-Service, BuiltFirst Marketplace and more - Promote AppDirect events, webinars, and general news - Meet assigned targets for profitable sales volume and strategic revenue objectives - Know and understand the different portfolio solutions AppDirect provides Qualifications - Bachelor's degree in a business related field preferred - 2+ years of channel sales experience in a business-to-business sales environment - 2+ years of experience working with the telecommunications industry, specifically with a variety of telecom providers (AT&T, Verizon, Comcast, Spectrum, Lumen, etc.) - Demonstrated ability to take full ownership of your daily workload and deliver results in a remote work environment - Advanced knowledge of industry software and hardware terminology and concepts - Outstanding collaboration and communication skills - Strong customer-facing, presentation, and negotiation skills - Ability to effectively position and contrast competitive solutions to the customer - Ability to work effectively in a fast-paced, results-oriented environment - Familiarity with Google G-suite, HubSpot CRM or Salesforce, and various business software applications Company Description At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: AppDirect Privacy Notice

• Lead and grow a team of software engineers contributing to Backblaze cloud services • Own the software development lifecycle for your team • Contribute to feature development and infrastructure improvements • Ensure the reliability and maintainability of cloud service components • Participate hands-on in code reviews, architecture decisions, and technical problem-solving • Partner with Product Management to shape roadmap priorities • Work closely with QA and release engineering teams • Champion the effective use of AI-assisted development tools • Continuously improve team productivity