Role Description We’re looking for a Sr. Manager, Global Payroll Compliance & International Operations to help scale Figma’s international payroll operations and compliance programs. In this role, you’ll lead payroll operations across APAC and EMEA, ensuring employees are paid accurately, compliantly, and on time. You’ll partner closely with Payroll, Finance, People, Accounting, Legal, and external vendors to strengthen operational foundations, improve compliance visibility, and build scalable processes that support Figma’s continued global growth. This role reports to the Director, Payroll Operations. This is a full-time role that can be held remotely from Australia. What you'll do at Figma: - Lead payroll operations across APAC and EMEA, ensuring accurate, compliant, and timely payroll processing across multiple countries. - Partner with global payroll vendors and local providers to resolve operational issues, maintain service quality, and drive continuous improvement. - Manage payroll compliance activities, including maintaining compliance calendars, tracking statutory requirements, and ensuring key deadlines are met. - Monitor regulatory and legislative changes across jurisdictions, assess impacts, and escalate risks and recommendations to leadership. - Support internal and external audits by coordinating documentation, responding to requests, and strengthening audit readiness processes. - Standardize and improve international payroll processes, controls, and reporting to support scalability and operational consistency. - Lead and develop a distributed team, including an employee in EMEA and contractors in the Philippines. - Collaborate with People, HRIS, Accounting, and Legal teams on payroll initiatives, vendor implementations, and operational improvements. Qualifications - 10+ years of experience managing global or multi-country payroll operations. - Expertise in international payroll compliance across APAC and EMEA jurisdictions. - Experience leading distributed teams and partnering with global payroll vendors. - Strong knowledge of payroll controls, audit requirements, and SOX-compliant processes. - Demonstrated ability to manage complex operational priorities and collaborate effectively across cross-functional stakeholders. Requirements - While it's not required, it's an added plus if you also have: - Operated in a high-growth technology or SaaS environment. - Supported international expansion or new market entry initiatives. - Managed equity, mobility, or expatriate payroll programs. - Utilized Workday, ADP, and global payroll platforms to support payroll operations. - Led vendor consolidation or global process standardization initiatives. Benefits At Figma, one of our values is Grow as you go. We believe in hiring curious, motivated people who are excited to learn and develop their skills. If you're interested in this role but your experience doesn't perfectly align with every qualification, we encourage you to apply. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location. - Enabling closed captioning on video conferencing. - Ensuring all written communication be compatible with screen readers. - Changing the mode or format of interviews. To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

• Lead and develop the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, scams, and financial risk. • Own operational performance across fraud operations, including team capacity planning, prioritization, escalation management, and continuous process improvement. • Act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations teams. • Drive the evolution of Shakepay’s fraud prevention and risk operations capabilities, balancing automation, controls, customer experience, and operational scalability. • Work closely with engineering and data teams to improve risk tooling, operational workflows, detection systems, and reporting infrastructure. • Use data and operational insights to identify emerging fraud trends, improve decisioning strategies, and optimize operational efficiency. • Champion customer-centric fraud and security experiences across the product journey. • Help scale risk operations across current and future financial services products while improving cross-functional coordination and reducing operational silos. • Foster a high-accountability, high-performance team culture through strong coaching, operational rigor, and clear ownership.

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. • Ensure survey programs are launched accurately and on schedule. • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. • Partner with business stakeholders to identify and implement process improvements related to survey operations. • Maintain survey-related configurations, user assignments, and operational controls. • Support CRM-driven customer engagement and respondent service initiatives. • Monitor and improve respondent experiences across communication channels. • Collaborate with internal teams to resolve customer service issues and operational challenges. • Ensure business processes and workflows are functioning effectively and efficiently. • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. • Support email and SMS communication initiatives and monitor campaign effectiveness. • Assist with audience segmentation, communication strategies, and campaign execution. • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. • Support search functionality and content organization to improve information accessibility. • Partner with business teams to ensure knowledge resources remain current and accurate. • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. • Support integrations and data exchanges between CRM systems and related applications. • Work with technical teams to troubleshoot data and system issues impacting business operations. • Assist in testing and validating system changes and enhancements. • Develop and maintain operational reports, dashboards, and performance metrics. • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. • Prepare reports and presentations for leadership and program stakeholders. • Monitor system performance and operational processes to identify issues and improvement opportunities. • Coordinate issue resolution efforts with technical and business teams. • Support platform upgrades, process enhancements, and modernization initiatives. • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. • Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary.