Collaborate. Innovate. Solve.
Operations Manager
Location
Maryland
Posted
10 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Ignite IT - Innovation & Technology
• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities. • Ensure survey programs are launched accurately and on schedule. • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications. • Partner with business stakeholders to identify and implement process improvements related to survey operations. • Maintain survey-related configurations, user assignments, and operational controls. • Support CRM-driven customer engagement and respondent service initiatives. • Monitor and improve respondent experiences across communication channels. • Collaborate with internal teams to resolve customer service issues and operational challenges. • Ensure business processes and workflows are functioning effectively and efficiently. • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement. • Support email and SMS communication initiatives and monitor campaign effectiveness. • Assist with audience segmentation, communication strategies, and campaign execution. • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users. • Support search functionality and content organization to improve information accessibility. • Partner with business teams to ensure knowledge resources remain current and accurate. • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes. • Support integrations and data exchanges between CRM systems and related applications. • Work with technical teams to troubleshoot data and system issues impacting business operations. • Assist in testing and validating system changes and enhancements. • Develop and maintain operational reports, dashboards, and performance metrics. • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics. • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes. • Prepare reports and presentations for leadership and program stakeholders. • Monitor system performance and operational processes to identify issues and improvement opportunities. • Coordinate issue resolution efforts with technical and business teams. • Support platform upgrades, process enhancements, and modernization initiatives. • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.
Job Requirements
- Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience.
- 5+ years of experience supporting business operations, CRM platforms, survey management programs, customer engagement initiatives, or related functions.
- Experience managing complex business processes and cross-functional projects.
- Strong analytical, organizational, and problem-solving skills.
- Experience creating reports, dashboards, and operational metrics.
- Strong communication and stakeholder management skills.
- Experience working in Agile or fast-paced operational environments.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. • Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary.
Manager, NBCUL Digital Sales Operations Location: 100 Universal City Plaza, Universal City, CA Employees can work remotely Full-time Business Segment: Ad Sales Compensation: USD 105,000 - USD 120,000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Responsibilities: The Manager, NBCUL Digital Sales Operations will be responsible for overseeing the day-to-day activities of the Digital Ad Trafficking Specialists for NBC Local. Working closely with the VP, Digital Sales Operations, the Manager will help with interviewing, hiring, training and development of the Ad Trafficking team. This role requires proficiency in the digital workflow between NBC Local support teams and trafficking to provide end-to-end campaign management. The Manager is also in charge of leading special projects and working with other internal teams Detailed Responsibilities: - Manage Trafficking Specialist team: Day to day activities, interviewing, hiring, training and development of digital trafficking specialists. - Manage multiple internal and external policies: Must understand the sales opportunities and business rules in relation to each division being supported and manage conflict resolution that can occur. - Collaborate cross-functionally with other team members and departments to troubleshoot ad servers and sites to ensure campaigns, tags and sites are properly operating effectively. - Define and develop best practices around the operational processes and support for ad supported streaming services, including NBC Sports live streaming. - Maintain proactive communications regarding account status across multiple account stakeholders including sales and senior management. - Constantly monitor and improve customer satisfaction as it relates to successful campaign management and campaign performance. - Assist with documenting, updating and maintaining ad specs, trafficking and workflow procedures for client accounts - Ensure creative adheres to technical specifications, including testing and troubleshooting third party ads - Additional projects and/or tasks supporting the Ad Ops team as requested - Become a technical subject-matter expert (SME) across ad systems including Google Ad Manager, FreeWheel and Operative One and build strong troubleshooting acumen at the campaign, line item and creative level. - Manage communications with both internal and external teams Qualifications Qualifications/Requirements: - Bachelor’s degree or equivalent work experience - 5+ years of working experience in ad serving platforms or ad trafficking. (3-5 years of practical work experience in digital technology or advertising can be substituted for college education). Specialized Knowledge, Skills & Abilities - Excellent time management skills and the ability to prioritize tasks in a high-volume environment - Previous Supervisors/management experience a plus. - Strong interpersonal and team skills. - Bilingual English/Spanish (both written and oral) a plus. - Ability to clearly convey technical and complex information through written communication. - Ability to react to change productively. - Aptitude to present meetings for team and large audiences. Technical Skills - Proficiency in MS Office. - Solid understanding of Google Ad Manager, Freewheel, and other digital advertising vendors. - Strong understanding with various online creative formats (e.g., Javascript tags, Video/VAST, Rich Media) Eligibility Requirements: - Interested candidate must submit a resume/CV through to be considered - Must have unrestricted work authorization to work in the United States - Must be 18 years or older Preferred Qualifications - Previous people management experience leading ad operations, trafficking, or campaign management teams. - Experience supporting local media, streaming, or broadcast advertising businesses. - Bilingual English/Spanish (written and verbal) a plus. - Based in the Los Angeles area and able to regularly support Pacific Time business hours. - Experience partnering with Los Angeles-based stakeholders and cross-functional teams in a fast-paced media environment. Additional Requirements: Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence. This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $105,000 - $120,000 (bonus eligible) Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
Board Certified Disability Peer Physician Reviewer
Dane Street, LLCA fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
Role Description Dane Street is excited to invite Board Certified Physicians to join our Disability Peer Review team! This telework opportunity offers physicians the chance to evaluate and review disability claims—all from the convenience of home. - Independent physician panel consists of contract reviewers (1099) who enjoy flexible scheduling. - Empowering you to balance work with your lifestyle. - No doctor/patient relationship is established and no treatment is provided; these are advisory-only opinions. - Typical TAT is 3-5 business days depending on the level of review. - Dane Street keeps you apprised of required turn-around time and carefully coordinates all administrative tasks. - Dane Street offers a streamlined case flow and a user-friendly work portal. - We facilitate all communication, organize and sort all medical records, support all administrative processes, prep cases extensively, and ensure the quality and timely delivery of all determinations/reports. - Dane Street offers initial training as well as an ongoing point of contact should you have any questions about completing reviews. Qualifications - Board Certification - Current, unrestricted medical license - 5+ years of clinical practice experience - Experience in conducting Disability Peer Reviews preferred Requirements - Independent consultant role allows for schedule flexibility and predictable work hours. - You choose services and case types, dictate volume, and conduct this work based on your scheduled availability. Benefits - Flexible scheduling - Telework opportunity - Streamlined case flow - User-friendly work portal - Initial training and ongoing support
SOC Operations Technical Lead Location: GBR Job Description: SOC Operations Technical Lead Location- London (remote) Salary- £70K + car allowance +benefits The purpose of this role is to lead a team of SOC analysts, who are collectively operating on a 24/7/365 basis. This role reports to Head of SOC Operations. This hands-on position serves as the senior technical authority for SOC operations, driving excellence in threat detection, incident response, and security operations across a diverse multi-client portfolio. Although you will manage team of SOC analysts, this is not a purely managerial role; you will remain deeply involved in technical work while elevating team capabilities and delivering strategic value to our clients. Responsibilities:- - Lead day-to-day activities of the SOC analysts across all shifts (24/7 operations through and on call rotation). - Manage team scheduling, shift handovers, and always ensure proper coverage. - Evaluate, recommend, and support the implementation and optimization of SOC technologies (SIEM, EDR/XDR, SOAR, threat intelligence platforms) across heterogeneous client stacks. - 7+ years of experience in Security Operations, with at least 3–4 years in a senior/lead technical role within a SOC - Strong hands-on expertise with industry-leading tools: -SIEM platforms (Microsoft Sentinel, CrowdStrike) -EDR/XDR solutions (CrowdStrike, Microsoft Defender, Carbon Black) -SOAR, threat intelligence platforms, and network security tools. - Proven experience in advanced threat hunting. - Solid automation skills to improve SOC efficiency. Preferred Qualifications - Relevant certifications: CISSP, GIAC (GCIH, GCIA, GREM), SC-200, SC-500 or equivalent. - Experience with cloud security operations environments. - Background in professional services, consulting, or MSSP delivery. - Familiarity with ITIL, NIST, ISO27001 or other security frameworks in a service provider context.


