Bilingual Technical Support Services Analyst
Location
Canada
Posted
17 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Bilingual Technical Support Services Analyst
RBC
Role Description Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs in a fast-paced environment. Initial training will be carried out over a two-week period in which you will need to be available during the day Mon – Fri. What will you do? - Monitor and categorize incoming calls and chats, analyzing frequently asked questions and defining procedures. - Act as the first point of contact for internal employees supporting their technical needs. - Resolve Level 1 technical issues and escalate to Level 2 support teams. - Evaluate the efficiency of new tools and utilities used for service desk services. - Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems. - Ensure employees receive excellent support during their engagement. - Troubleshoot basic issues for computer hardware, software, mobile devices, printers, telephony, and remote access. - Support employees via chat and calls. This is a Work from Home position. Our desk is open 365 days a year, 24 hours a day, including statutory holidays. Must be able to work 37.5 hours a week, days or nights. A quiet and secure space within your home and a strong Internet/Wifi connection are required. Qualifications - Bilingualism (English and French) required. - Excellent communication skills both oral and written. - Previous customer service experience. - Strong analytical and technical disposition. - Client-first mindset. - Good understanding of computer operating systems and Microsoft Office applications. Requirements - Microsoft certifications (nice to have). - Knowledge of ServiceNow, Software Center (nice to have). - VPN and RSA experience/knowledge (nice to have). Benefits - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. - Leaders who support your development through coaching and managing opportunities. - Ability to make a difference and lasting impact. - Work in a dynamic, collaborative, progressive, and high-performing team. - A world-class training program in financial services.
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Role Description We are seeking a Nurse Practitioner to join our growing Pediatric Neurology multi-disciplinary team! Nurse practitioners (NPs) at Cortica are passionate members of the Neurodevelopmental Medicine (NDM) team that strives to bring exceptional care to children and their families with neurodevelopmental disorders, including autism. Our medical centers are high-energy, collaborative environments full of professionals who are passionate about serving this unique population. Our clinical services span: - Pediatric Neurology (including metabolism and genetics) - Neurodevelopmental Pediatrics - Pediatric and Family Nurse Practitioners - Nutrition and feeding - Speech-Language Therapy - Occupational Therapy (OT) - Physical Therapy (PT) - Music Therapy - Family Counseling - Behavior Intervention (ABA) - Electroencephalography (EEG) - Neuromodulation Therapies What will you do? - Complete thorough patient intakes, screenings, and assessments that incorporate the unique characteristics and needs of each patient and family member into the plan of care. - Triage referrals for acute needs to other members of the Cortica team. - Collaborate with the interdisciplinary team members to coordinate compendium of care for each patient. - Utilize the nursing process, scientific reasoning, and critical problem solving to practice within the scope of responsibilities as defined by the California Board of Nursing. - Provide appropriate clinical documentation using Electronic Medical Record (EMR) system for all patient encounters. - Communicate effectively with patients, families, and clinical teams. - Participate in annual performance reviews, as needed. NPs have multiple roles depending on their NDM knowledge, skills, and experience. Thus, there is ample room to grow personally and professionally with a dedicated team of providers and the rapid national expansion of our centers to help you on your journey: - Cortica’s Welcome Visit: NPs get to be the first to welcome new families into our model with a telehealth visit. - Cortica Nurse Education Program: Opportunity to provide ongoing education to families enrolled in our medical program. - Cortica’s Nutrition Program: Opportunity to provide nutrition evaluation and dietary support. - Cortica Medical Management Program: Opportunity to work with cognitive and behavioral child neurologists and pediatricians. Qualifications - Enthusiastic about transforming ASD/NDD care delivery. - Warm, compassionate, effective communicator and listener. - Excellent communicator, working well with an interdisciplinary team. - Knowledgeable regarding diagnoses and therapies for conditions such as Autism, ADHD, Anxiety, etc. - Minimum of 12 months in pediatric practice in an outpatient setting. - Proficient in ADIR/ADOS diagnostic evaluation. - Telemedicine skillset including ability to leverage multiple forms of technology. - Active and unencumbered RN and NP License in practicing state. - Knowledge of administrative and clerical procedures. - Possess critical thinking and problem-solving skills. - Genuine desire to work with pediatric patients with neurodevelopmental conditions. - Excellent communication skills. - Desire to serve as an integral member of an interdisciplinary team. Benefits - Medical, dental, and vision insurance. - 401(k) plan with company matching and rapid vesting. - Paid holidays and wellness days. - Life insurance and disability insurance options. - Tuition reimbursements for professional development and continuing education. - Referral bonuses. The base pay range for this opening is $60.43 to $75.53.
Nurse Practitioner, Physician Assistant – Bilingual
OscarAward-winning recruitment consultancy; delivering talent across Tech, Digital, Life-Sciences, Energy & Construction
• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate. • Outreach members who are more chronically ill based on historical and suspected health information. • Engage members who have a lower probability of seeing their PCP. • Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider. • Cross-train into urgent care and/or virtual primary care service line • Interact with members virtually, including virtual assessment, diagnosis and treatment. • Compliance with all applicable laws and regulations • Other duties as assigned
Bilingual Case Management Specialist
Pair TeamFounded in 2019, Pair Team aims to connect underserved communities with high-quality care by addressing the healthcare needs of the most vulnerable populations.
Bilingual Case Management Specialist Remote Flexible, Spanish Speaking Location: Anaheim, California About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values - Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. - Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. - Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. - Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News - Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most - TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team - Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You’ll Do - Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals - Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system - Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members - Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan - Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks - Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions - Consistently meet monthly encounter metrics to ensure compliance with health plan regulations - Identify and break down barriers ensuring individuals’ continuation with the program - Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups - Coordinate physical care management appointments through collaboration with external and internal providers - Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You’ll Need - 1+ years of general work experience (Case Management preferred) - You are physically located in California - Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations - Virtual Ops requires a quiet, HIPAA compliant and internet connected space - Bilingual – English/Spanish - Strong understanding of cultural fluency - High degree of empathy - Ability to work collaboratively in a multidisciplinary team - An eye for optimization - Organizational skills - Ability to remain patient when faced with adversity - Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing - A valid driver’s license and auto liability insurance Preferred Qualifications: - Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder - 2+ years of case management experience - Experience with motivational interviewing - Knowledge of medical terminology - Zest for problem solving, seeking answers, and thinking outside the box - Detail-oriented and organized self-starter who is a rockstar multitasker - Reliable and comfortable in an ever-changing environment Because We Value You - Salary: $22-$25/hour - Comprehensive health, vision & dental insurance - 401k - Monthly $100 work from home expense stipend for your WFH days - Gas reimbursements for your on-site engagement days - Flexible vacation policy -- take the time you need to recharge! - We provide all of the equipment needed for the role - Opportunity for rapid career progression with plenty of room for personal growth! 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Nurse Practitioner
LifeMDLifeMD is a rapidly growing telehealth company that delivers virtual primary care and treatment services nationwide. Founded in 1987 and headquartered in New York, New York, LifeMD
Nurse Practitioner Remote Medical Full time United States About us LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role We are searching for enthusiastic Nurse Practitioners to join our team at LifeMD. This individual will work 100% remotely and will be part of a collaborative team consisting of Physicians, Nurses, and support staff. Together, they will deliver exceptional care to our LifeMD patients. Responsibilities - Deliver comprehensive clinical care through both text-based (asynchronous) and video-based (synchronous) consultations, ensuring the wellbeing of the patients - Empower patients with knowledge by educating them on suitable treatments and personalized care plans for their specific health needs - Oversee patient follow-ups for ongoing care programs, ensuring continuity and effectiveness of treatment - Prescribe medication and provide timely refills as needed, ensuring patients have access to appropriate medications - Maintain accurate and timely electronic health records (EHR) in compliance with all relevant regulations - Adhere to all ethical and professional standards of practice, including patient confidentiality and informed consent - Participate in team meetings, chart audits, and continuing education activities - Stay informed of current research, best practices, and advancements in healthcare - Provide medication evaluation and management to patients within the LifeMD family of services including women's health, men's health, weight management, urgent care, behavioral health and other conditions, as needed by management Requirements Basic Qualifications: - Master's or Doctoral degree from an accredited nursing program with a specialization in Family Practice, or similar - Current, unencumbered FNP license in multiple states (additional state licenses may be required based on patient location) - Board certification in Family Nurse Practitioner (FNP) through the ANCC - 2+ years of experience as an NP, with demonstrated experience in telehealth - Primary care experience with the ability to diagnose and treat both acute and chronic care conditions - Familiarity with telehealth platforms and electronic health record (EHR) systems Preferred Qualifications: - 20+ active state medical licenses, in good standing - Strong communication skills for both live video and asynchronous messaging - Excellent critical thinking, problem-solving, and decision-making abilities - Ability to work independently and as part of a collaborative team - Commitment to providing patient-centered, compassionate care Benefits - Salary: $150,000 annually - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - LifeMD paid medical licensing for additional states - Malpractice insurance coverage


